360 Score: 2.54
For Vendors
ZENDESK INC
  • California, USA
  • 2007
  • $500MN to $1BN

Zendesk Support Reviews & Product Details

ZENDESK INC Overview

Zendesk support provides a cloud-based customer support platform to businesses and customers, which helps in simplifying and smoothening the interaction between them. The company's platform also consolidates the data from customer interactions and provides it to various analytics and performance benchmarking organizations, which derive actionable intelligence from it. With the acquisition of We Are Cloud (WAC), an analytics software firm, the company also aims to expand its footprint in the analytics industry. It is a major CRM software provider and has a rich portfolio of CSS offerings. Zendesk's single Omni-channel interface supports email, chat, voice, and social media. Its customer service platform is available in over 40 languages for the convenience of end-users, and it also provides self-service optimization and customization facilities for the help centers as per the organizational needs.

ZENDESK INC USP

Zendesk support provide customers with the resources needed to help themselves. The company first creates a help center for customers with a smart knowledge base. Then provides them with a Community and a dedicated space where they can with a Customer Portal. It then applies AI to automate tasks, offer recommendations and predictions to create better experiences wherever the agents and customers are. Zendesk support also provides Answer Bot that uses machine learning to answer customer questions with content from the knowledge base.

ZENDESK INC Popular Comparisons

Evaluated against 171 key buying criteria

ZENDESK INC strengths and weaknesses

Strengths
  • Delivery - Direct
  • Hosted / On-Cloud
  • On-Premise
  • Education & Training
  • Integration & Deployment
  • Managed Services
  • Support & Maintenance
  • On-Site Support
  • Remote Support
  • Per User / Device Basis
  • Subscription / Licensing
  • Delivery - Through Partners / Third-Party Vendors
  • E-mail Management
  • Interactive Voice Response & Interactive Text Response
  • Mobile Self-Service
  • Social Media and Community Self-Service
  • Web Self-Service
  • Automated Ticketing
  • Community Platforms
  • FAQ Web Pages
Weaknesses
  • Customer Feedback
  • Level of Support Services
  • Consulting Services
  • Other Services
  • Full Time Equivalent
  • Customer Self-Service Security
  • Intelligent Virtual Assistants
  • Semantic Search
  • Other Software Offered
  • APIs for developing Self-Service Apps
  • Co-browsing
  • Predictive Self-Service
  • Other features offered
  • Dedicated Account Manager (DAM)
  • Other End-user(s)
  • Frequency of Support Service - Annually
  • Frequency of Support Service - Monthly
  • Frequency of Support Service - Quarterly
  • Frequency of Support Services- Bi-Annually
  • Product/Solution Offered
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ZENDESK INC Questions And Answers

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Top ZENDESK INC Features

#1 Product Features and Functionality / Features Offered
#2 Services Offered / Education & Training
#3 Software Offered / Social Media and Community Self-Service
#4 Services Offered / Managed Services
#5 Software Offered / Web Self-Service

ZENDESK INC QUADRANTS

ZENDESK INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe