Service Centre Pricing & Demo
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Summary
Service Centre 5.1 is a modified version of Asolvi’s service management software developed to offer paperless automation for efficient operation. The software has powerful tools to track assets and sales using a simple wizard. It provides a streamlined billing process coupled with improved reporting features to achieve excellence in remote communication.
Service Centre Pricing
Asolvi has not mentioned Service Centre pricing anywhere on its website. However, looking at the user comments, it seems like a pocket-friendly tool. However, the company may offer add-ons at extra service costs upon special request for application customization.
Service Centre Demo
Before taking you to the Service Centre pricing structure, the company offers a demo application to understand the functionalities of the software better. For that, there is a special section on the website to request a demo. It asks a series of questionnaires to gather information to process your request for a trial version.
Service Centre Features
Here are all the essential features of the software
Remote Engineer Access- Compete for information transfer between the engineer and service centre
- Easy to operate from mobiles and tabs
- Works both online and offline
- Electronic transfer of information through secured API
- Transfer between multiple systems
- Allows customers to log service calls and check their status
- They can also add meter readings and the Sales order
- Fully integrated email service with the software application
- Easy to build customer service interaction
- Self call assessment by recording various factors
- Easy report maintenance for future reference
Discussions
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Service Centre Reviews
Buyer, UK Company
Mar 20, 2023
'Review 3 (2/5 stars): Service Centre's Field Service Management offerings may be comprehensive and offer several useful features, but the cost of ownership is fairly high. The pricing plans are relatively detailed and there are supposedly multiple plans to choose from, but all of them seem to require a fairly hefty upfront cost. Furthermore, while the value for money provided might be good in some areas, there are still some features that could be more robust or better quality. For instance, the scheduling and reporting features might be quite useful, but they seem quite basic and could be improved. Additionally, customer support is billed as an additional feature, so that cost must be factored in as well. All in all, Service Centre offers a comprehensive and useful package for field service management, but the cost of ownership is quite high and it might not offer the best value for money.'
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Buyer, North America Mid Market Company
Mar 15, 2023
'Review 5 - Overall review In conclusion, I must say that I am very pleased with the Service Centre’s Field Service Management offering. I found it be extremely easy to use and highly interoperable, allowing me to easily integrate the product with many existing applications I already have in place. The customer support has also been first rate, being quick to respond and very helpful in resolving any issues I had. The pricing has also been quite reasonable, allowing me to save money. I'd highly recommend the Service Centre’s Field Service Management offering if you are looking for an efficient and reliable field service management product. Overall, I'd rate it a 9/10.'
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Buyer, North America SME Company
Mar 15, 2023
'Review 2: I recently had the opportunity to evaluate Service Centre's Field Service Management offering, and I think it's one of the better ones on the market. I really appreciate the focus on futuristic use cases, with features such as AI-based decision support, intelligent automation, and data-driven insights. I'm also impressed with the customer service functionality, robust mobile and desktop applications, and customer-specific notifications. Altogether, I would rate Service Centre's offering an 8/10 and highly recommend it to anyone looking for a field service management solution.'
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Buyer, Asia Pacific Mid Market Company
Mar 14, 2023
'Review for Service Centre’s Field Service Management Offering #3 I recently started using Service Centre’s Field Service Management and I must say, it has been a great experience overall. The product vision is right on and I’m quite pleased with their focus on our specific industry needs. Product features wise, they have thought through almost all use-cases our industry throws and are able to handle them well. The user interface is easy to navigate and the dashboard really helps me monitor service delivery performance. We especially appreciate the comprehensive reporting capability, as it gives us great insights about the workforce efficiency. Overall, I am really impressed with the innovation and sophisticated use of next generation technology, like AI and IoT. They have integrated all of these core technologies without neglecting security, which is a great plus. I would rate Service Centre’s Field Service Management offering 5/5 stars based on the overall positive experience and innovative use of next generation technology.'
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Buyer, UK Mid Market Company
Mar 14, 2023
'Review 5: Service Centre's Field Service Management offering is good but not great. It offers a lot of features related to futuristic use cases, such as AI-based decision-making and intelligent automation, but I find them to be a bit lacking in comparison to the competition. The customer service feature is OK, but it could be improved, with more detailed reports and notifications. Still, if you're looking for a decent and affordable solution, it's worth considering. My rating would be 6/10.'
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Buyer, Asia Pacific Mid Market Company
Mar 11, 2023
'Product vision Service Centre's Field Service Management has an amazing product vision. I love the idea of allowing companies to digitize their operations. The platform is well suited for remote-based organizations or companies looking to increase their efficiency. I was also impressed by the vision of data-as-a-service that allows customer insights that has the power to optimize customer service. The customer success team was excellent and supported our transition to digital by suggesting best practices. I give the product vision a 5 star rating for its amazing ability to help make operations more efficient and optimized.'
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Buyer, UK Mid Market Company
Mar 07, 2023
'Overall Innovation and use of next generation technology: 4/5 I’ve recently been trying out Service Centre’s field service management offerings for our business and it’s met my expectations. The use of next generation technology to develop smarter workflows and task automation has brought efficiency and removed any manual errors. Being a middle-aged man with no prior experience in technology, I’ve been able to get a handle on it with ease. I’d give its overall innovation a rating of 4/5.'
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Buyer, UK Company
Mar 07, 2023
'Review 5 - Value for Money Last but not least, Service Centre offers great value for money. What makes Service Centre unique is that it not only provides a high-end feature set, but it's also affordable without compromising on quality. So if you're looking for a cost-effective and effective solution that won't let you down, Service Centre is certainly the way to go. Therefore, I give Service Centre 5 stars for value for money.'
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Buyer, UK Company
Mar 01, 2023
'1 I recently signed up with the Service Center's Field Service Management and I have to say that their advertised technology to support futuristic customer service cases is not at all up to par. For starters, their app lacks basic features like voice search and integration with third-party platforms. Moreover, their customer service is terrible, with agents rarely responding back quickly. I've had to wait at least several hours for a response, when their website promises to reduce customer service problems within minutes. In addition, their user interface is hard to navigate and they don't have any detailed FAQs or guides to help with common issues. Overall, I'm not particularly impressed and give them a 2/5 stars for their services.'
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Buyer, Asia Pacific Mid Market Company
Mar 01, 2023
'Review 1: I was very disappointed with the Service Centre's Field Service Management offerings. The customer service was inefficient and not helpful at all, whenever I had a problem, I was left waiting for hours for a response. Also, the supporting of futuristic use cases was limited, with no options for utilizing the data in an analytical way. This meant that I couldn’t rely on the system to drive decisions based on trends. Overall, I wouldn’t recommend the Service Centre’s Field Service Management offerings. Rating: 2/10'
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Buyer, UK Company
Feb 24, 2023
'Review 2 (4/5 stars): Service Centre's Field Service Management offerings provide a number of useful features and capabilities for organizations to manage their field service operations. The service center has detailed plans for different types of needs and multiple pricing levels for various capabilities and services. The cost of ownership is a bit on the high side, but the value for money provided by Service Centre is reasonable, considering the sophistication and complexity of the features that are on offer. For example, their scheduling capabilities are quite robust, allowing organizations to easily track and manage technicians in real time. The reporting and analytics capabilities can also help to quickly identify opportunities for process improvement, and the service centre offers customer support to help get the most from the system. Overall, Service Centre provides an effective platform for field service management, but the cost of ownership is a bit high, so should be taken into consideration when making a decision.'
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Buyer, North America Mid Market Company
Feb 23, 2023
'2 I recently tried out Service Center's Field Service Management and it left me with terrible experience. They really lack the skills and expertise to provide a quality experience to their customers. Firstly, their system requires the user to go through several complicated steps to get the service up and running. Second, they recently had a major outage due to a server issue, leaving their customers without service and without any notifications or alerts. Third, their customer support is not that great either. Agents rarely answer promptly and provide solutions and there is almost no live chat service to help out quickly. As a whole, I wouldn't recommend Service Center's services and and rate it 1/5 stars.'
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Buyer, UK Mid Market Company
Feb 23, 2023
'Review 4 - Customer Support I'm also very impressed with Service Centre's customer support team who always go above and beyond to help us with any issues, queries or concerns we may have. The team is super responsive and always willing to answer our questions, helping us get to the root of the problem quickly and efficiently. The customer service reps are also friendly and helpful, creating a pleasant experience every time. All in all, it's clear that Service Centre has put a lot of thought into their customer support system as well, hence I give them another 5 stars.'
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Buyer, Asia Pacific Mid Market Company
Feb 22, 2023
'Review 2: I recently purchased the Service Centre’s Field Service Management offerings and found them to be lacking. The customer service was slow and unhelpful, and the staff lacked the technical knowhow to solve my queries. Additionally, the offerings were not very future proof, as there wasn’t a way to run analytical operations on the data. I was also disappointed with the level of customization, as I wasn’t able to tailor the features to suit my unique needs. Rating: 1/10'
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Buyer, SME Company
Feb 22, 2023
'Review 5: I’m here to give my honest opinion about the Service Centre’s Field Service Management offerings. The customer service was far from satisfactory, with no effort to really understand and resolve my issues. Additionally, the product seemed quite outdated, as it lacked the ability to run analytics and adapt to the changes in technology and customer needs. To conclude, I wouldn’t recommend the Service Centre’s Field Service Management offerings. Rating: 2/10'
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Buyer, Europe Company
Feb 15, 2023
'Interoperability and integration possibilities: 3/5 We’ve also found it to be quite efficient in terms of its interoperability and integration possibilities. It seamlessly integrates with our existing systems, providing us with one comprehensive platform for our field operations. However, we have had some issues with certain configurations not working properly which has caused problems for us. For this, I’d give it a rating of 3/5.'
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Buyer, UK Company
Feb 14, 2023
'Customer Service The customer service at Service Centre's Field Service Management is incredible! Whenever I had any queries, the support team were available and responsive with helpful insight. They even provided expert advice on how to make the most out of the platform so that my team can find the best value of their investment. I found the customer success team to be very helpful in explaining the complexities of the platform and easy to understand how the platform can help drive our business outcomes. I give the customer service at Service Centre's Field Service Management a 5 star rating.'
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Buyer, UK Company
Feb 11, 2023
'Review 3: I would definitely recommend Service Centre's Field Service Management offering for anyone looking for a comprehensive field service solution. I have used this system for a few months, and I'm impressed with the focus on futuristic use cases. Its AI-based decision support and intelligent automation make it easy to stay ahead of the curve, while the detailed reports, customer notifications, and mobile and desktop applications guarantee an improved customer service experience. My rating would be 9/10.'
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Buyer, SME Company
Feb 04, 2023
'Review 2 - Product Vision I'm also very pleased with Service Centre's product vision honouring their motto of putting service first. In particular, their customer-focused approach to innovation helps us consistently hone in on the areas that matter most to our customers. They also keep us updated with the latest technologies that improve our operational performance and continuously upgrade their offering as technology progresses. I'm confident that Service Centre will continue to pave the way for service excellence, and give Service Centre 5 stars for their product vision.'
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Buyer, UK Company
Jan 29, 2023
'3 I recently purchased a service from Service Center for their Field Service Management and I am severely disappointed with the product I paid for. They promised futuristic customer service, however, the actual service that I received was far from that. The app which is the main platform doesn't have voice search ability or integration with any third-party services like Slack, for example. Additionally, their customer service failed to provide solutions to common problems, as the agents were either slow to respond or completely unhelpful. All in all, I was sorely disappointed with Service Center Field Service Management and would rate it 1.5/5 stars at best.'
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Buyer, Asia Pacific Mid Market Company
Jan 19, 2023
'Review 2 - Interoperability and integration I also found the Service Centre’s Field Service Management offering to be highly interoperable and easily integrated with many of the other applications I have in place. During setting up, I connected the field service product with my CRM and it worked with ease. I was then able to push the data collected in the field through to the CRM without any hiccups or problems. Having such a flexible and seamless integration saves me a lot of time and makes it easier for us to offer higher quality services. I must say I am very impressed with the interoperability and integration capabilities and I'd give it a solid 9/10 rating.'
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Buyer, North America Mid Market Company
Jan 14, 2023
'Review for Service Centre’s Field Service Management Offering #5 I recently started using Service Centre’s Field Service Management and I must say, I am quite pleased overall. Product vision wise, the service center’s Field Service Management offering gets the industry requirements right and caters to my needs well overall. They have a comprehensive terminal environment that has seamlessly managed even the most complex workflows and deliverables. Product features wise, the scalability and integration of the system are impressive. The user interface is easy to navigate and the reporting module has been a key requirement as our squad has now been able to get granular insights into the workforce efficiency and utilization. Overall, I am really impressed with the innovation and use of next generation technologies like AI, IoT, and Blockchain. We are leveraging its benefits despite having a limited budget, which is really great. I would rate Service Centres Field Service Management offering 4.5/5 stars based on the positive experience and innovative use of next generation technology.'
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Buyer, UK Company
Jan 08, 2023
'Review 3 - Support Another aspect of the Service Centre’s Field Service Management offering I appreciate is the customer support. Whenever I had a question or issue, I was able to get in touch with the support team very quickly. They have been very helpful with their advice and did an excellent job in helping me get set up and any issues I encountered resolved in a timely manner. I could not have asked for a better support team and was fortunate with how amazing they have been. For their support and helpfulness, I would rate them a 10/10.'
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Buyer, Asia Pacific Mid Market Company
Jan 08, 2023
'In conclusion, Service Centre's Field Service Management offerings are certainly worth considering. The product vision and features are impressive, whilst the lookout for further futuristic use cases and well-supported customer service ensures a smooth customer experience. I'd rate this product 8/10.'
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Buyer, Asia Pacific Mid Market Company
Jan 07, 2023
'Review 1 (3/5 stars): Service Centre's Field Service Management offerings are detailed and comprehensive, providing a wide range of features and capabilities that can help any organization manage its field service operations. However, they also come with a rather steep cost that should be considered before deciding to use Service Centre's offerings. The cost of ownership is quite high, although there are multiple plans that might fit a variety of needs. The service center also provides relatively good value for money, as many of the features included in their offerings are useful and can really help field service organizations manage their operations more efficiently. For example, their scheduling software allows organizations to easily track and coordinate field technicians in real-time, which can save time and resources. They also offer reporting and data analysis tools that can help organizations identify opportunities to improve the efficiency of their field service operations. All-in-all, while Service Centre's Field Service Management offerings are detailed and quite good, the cost of ownership is steep which should be considered carefully before deciding to use them.'
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Buyer, Asia Pacific Mid Market Company
Jan 06, 2023
'Finally, I'll give my thoughts on the customer support system. I rate this area a 9/10. The customer support system is excellent. The team at Service Centre is always prompt to respond, competent and really takes the time to understand customers' needs. This is essential for any product, especially in the field service management area, as customers need to be reassured when problems arise.'
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Buyer, North America Mid Market Company
Jan 04, 2023
'Ease of use I recently used a Service Centre's Field Service Management and it was just wonderful! The ease of use was far beyond my expectation. From the ease of onboarding to the convenience of the user interface, the platform felt natural and fit my needs perfectly. The ability to add new team member and assign tasks was straightforward, while the automated event/task scheduling made planning and organizing our tasks a breeze. The intuitive dashboard was super handy and allowed me to quickly review what is happening around the organization. Overall, I give the ease of use a 5 star rating and would highly recommend this platform to any company looking for a solution for their field service management needs.'
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Buyer, North America SME Company
Jan 01, 2023
'Review 3 - Product Features At first glance, Service Centre's field service management solution offers an impressive range of product features that come in handy for a range of use cases. I especially appreciate the different views available (e.g., calendar view, technicians view), allowing us to manage our resources more intuitively and effectively. The ability to generate pre-created contracts, invoices and reports is also incredibly useful as well, saving us a ton of time. All in all, Service Centre's feature-rich offering is a must-have for any enterprise looking to get a leg up on their service management game - 5 stars from me!'
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Buyer, North America Mid Market Company
Dec 29, 2022
'Scalability and Cost Effectiveness: 4/5 Another plus point is that Service Centre’s field service management solutions are highly scalable. As our operations grow, it’s more than capable of dealing with any increase in demand. In terms of cost, it’s been reasonably priced, allowing us to keep our expenses low and remain profitable. I’d rate scalability and cost effectiveness 4/5.'
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Buyer, Asia Pacific Mid Market Company
Dec 21, 2022
'4 I recently decided to give Service Center's Field Service Management a try and was sadly disappointed. To begin with, their app is below par in terms of technology, as the site lacks futuristic features and integration to third-party platforms. Moreover, the user interface is difficult to navigate. It requires several clicks to reach the required page and no detailed FAQs or guides to get through basic information. The customer service does not offer any resolution to its customers as the agents reply late and provide solutions that are not helpful at times. All in all, Service Center's Field Service Management is not something I would vouch for, and I'm giving it a 1/5 star rating.'
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Buyer, Europe Company
Dec 16, 2022
'Review 4: My experience with Service Centre's Field Service Management offering has been generally positive. The focus on futuristic use cases, with features such as AI-based decision support and intelligent automation, has allowed me to stay ahead of the curve and continuously improve our service offerings. The customer service feature is also great, with detailed reports, customer notifications, and easy-to-use mobile and desktop applications. I would rate it a 7/10 overall.'
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Buyer, North America SME Company
Dec 16, 2022
'Review for Service Centre’s Field Service Management Offering #2 I recently started using Service Centre’s Field Service Management and I have some mixed opinions about the entire offerings. Product vision wise I am pleased by their focus on the specific needs of our industry, however, the product seems to be lacking important features like multi-language support for our global operations and integration with third-party applications like CRMs. Product features wise, the features are generally okay. The user interface could use some work, as navigating through the app proves to be difficult. Furthermore, the reporting module of the system isn't up to the mark as well and can be improved. Overall, Service Centres’s Field Service Management offers a blend of innovation and next-generation technology, however, it is slow in the actual deployment and implementation. We are yet to see the core benefits come to fruition and the value that the entire offering brings. I would rate Service Centre’s Field Service Management offering 3/5 stars based on the mixed experience and lagging implementation of next generation technology.'
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Buyer, Europe Company
Dec 12, 2022
'## Review 1: I'm a technical expert who has been using Service Centre's Field Service Management offering for the past few months and I feel I can give an accurate review of what this system offers. I personally love how well it supports futuristic use cases. It offers a lot of high-tech features, like AI-based decision-making, IoT integration, and data-driven insights, that make it easier to stay up to date with the latest tech trends and anticipate customer needs. This system also provides a great customer service experience, with intuitive mobile and desktop applications for both the company and its customers, detailed reports, and customer notifications. My overall rating would have to be 7/10.'
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Buyer, North America Mid Market Company
Dec 06, 2022
'Review 4 - Pricing Another positive of the Service Centre’s Field Service Management offering is the pricing. It is fairly affordable compared to other Field Service Management solutions on the market. In addition to this, I found that I was able to get additional discounts from the vendor which allowed me to cut down costs even further. All in all, I have to say that the pricing is very competitive and I'd give it a rating of 7/10 for this.'
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Buyer, UK Company
Dec 01, 2022
'Overall User Experience: 4/5 As a user, I’ve found the overall experience to be quite good. The interface is simple and intuitive, making it easy to navigate and take advantage of the powerful tools it provides. The answers to our queries are provided quickly and efficiently and the customer service team is always willing to help out. I’d rate the overall user experience 4/5.'
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Buyer, Europe Company
Nov 28, 2022
'Pricing I am also highly impressed with the pricing of Service Centre's Field Service Management. The platform provides an amazing cost-effectiveness and allows organizations to gain the most value from their expenditure. The IaaS services model of Service Centre's Field Service Management is also great since it allows us to scale up or down operations quickly and at a lower cost. I give the pricing a 5 star rating for its ability to increase the efficiency and cost-effectiveness of any operations.'
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Buyer, North America Mid Market Company
Nov 26, 2022
'Overall Satisfaction: 4/5 In conclusion, I’m quite satisfied with our experience so far with Service Centre’s field service management offerings. It’s made the process of field operations much smoother and more efficient, leading to improved customer satisfaction and higher profits. I’d rate it 4/5 overall.'
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Buyer, Europe Company
Nov 23, 2022
'Review 1 - Ease of use I am an Asian middle-aged male buyer and recently purchased the Service Centre’s Field Service Management offering. I have to say that I am very pleased with the ease of use of the product. It took me no time at all to get up and running. The interface was straightforward and simple to understand. Even from a non-technical perspective, I quickly worked out how to access and use the product’s powerful capabilities. I found it easy to navigate around the dashboard and manage my workforce and individual assets with efficiency. Overall, I must give the ease of use of the Service Centre’s Field Service Management offering an 8/10.'
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Buyer, Asia Pacific Company
Nov 23, 2022
'Product Features I am in love with the flexibility and futuristic features of the Service Centre's Field Service Management platform. Automation is far more efficient and reduces the need of manual intervention by a lot. I found the asset tracking feature to be game-changer. I was able to easily locate my assets and monitor their performance. Moreover, I had deep insight into customer feedback and was able to react quickly on customer complaints leading to higher customer satisfaction. All these features enabled my team to work smarter and made management easier. I definitely give the product feature a 5 stars rating for its amazing ability to help increase the efficiency and efficacy of our operations.'
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Buyer, Europe Company
Nov 21, 2022
'Now, let's move on to the product features. I'd rate the product features a 7/10. Whilst there is no doubt the product offers great features and capabilities, it does feel a bit overwhelming as there are so many features to choose from. The challenge, as with many products, is being able to take advantage of all the features in order to properly optimize the process. As a consultant, I'd recommend taking a step-by-step approach so that customers don't feel overwhelmed.'
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Buyer, Asia Pacific Company
Nov 20, 2022
'Now, I'll give my opinion on the supporting futuristic use cases. I rate this area a 8/10. Although the product is successful on its own, the ability to integrate the product with AI and automation will be a great step in aligning customer's long-term goals with the product' capabilities. It is clear to me that the team at Service Centre recognizes the value in having a comprehensive system that integrates well with other technologies and can help customers meet their needs in new ways.'
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Buyer, UK Mid Market Company
Nov 15, 2022
'Review 3: I tried out the Service Centre’s Field Service Management offerings, and I wasn’t too impressed. The customer service staff took an extremely long time to respond to my requests, and when they did, all I got was generic and unhelpful advice. I also couldn’t see any features that could be used to develop useful insights, which is a big disadvantage in an increasingly data-driven world. All in all, I wouldn’t recommend these offerings to anyone. Rating: 1/10'
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Buyer, Asia Pacific Mid Market Company
Nov 14, 2022
'I'll begin with the product vision. Overall, I rate the product vision a 9/10. The vision focuses on customer ease and efficiency. The product has the capability to capture, manage and analyze relevant data while providing customers with the appropriate insights. As an expert consultant, I find this a great tool in being able to truly understand a customer's needs and solving their problem. The vision to automate the process from capture to analytics and ensure customer go from insight to impact is commendable.'
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Buyer, Europe Company
Nov 12, 2022
'Review 5 (3/5 stars): Service Centre's Field Service Management offerings are quite comprehensive and offer a number of useful features and capabilities for organizations. The cost of ownership is on the high side, but they offer multiple plans and pricing levels. The value for money provided by Service Centre is not bad, as there are many good features included. However, some of the features could be better and some of the capabilities may not be robust enough for the price. For example, some of the reporting features might be quite helpful, but they could be improved as well. Additionally, customer support is offered but it must be paid for separately. All-in-all, Service Centre provides a good package of features for field service management but the cost of ownership should be taken into account when selecting a service.'
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Buyer, UK Company
Nov 10, 2022
'5 I recently tried to leverage Service Center's Field Service Management and I'm disappointed to say it did not reach my expectations. Firstly, the app does not have the latest features like voice search or easy integration with third-party platforms. Secondly, their customer service is not helping at all, with agents taking hours or days to respond and provide solutions to basic issues. Lastly, the user experience lacks proper FAQs or guides to get through common problems. To sum up, Service Center's Field Service Management proved to be a letdown, and I am giving it a 1.5/5 star rating.'
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Buyer, UK Mid Market Company
Oct 27, 2022
'Review for Service Centre’s Field Service Management Offering #4 I recently started using Service Centre’s Field Service Management and overall the experience has been okay. Product vision wise, the service center’s Field Service Management offering gets the industry requirements right but slightly lags in addressing our specific context. Our team has faced issues while managing timely assignments to the field service personnel and has similarly faced scalability issues while optimizing workforce capacity. Product features wise, the system is feature rich but the user interface faced some issues initially. Furthermore, the reporting module wasn’t up to the mark initially but has since been improved. Overall, I'm pleased with the innovation and the use of next generation technology like AI and Blockchain. We are leveraging its benefits despite having a limited budget. However, I am slightly disappointed with the slow deployment and implementation. I would rate Service Centre’s Field Service Management offering 3.5/5 stars based on the mixed experiences and slow implementation of next generation technology.'
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Buyer, North America SME Company
Oct 14, 2022
'Review 4 (4/5 stars): Service Centre's Field Service Management offerings are very comprehensive, offering a wide range of features and capabilities to help organizations manage their operations. The cost of ownership is on the high side, but the value for money seems to be reasonable as there are some good features included. For instance, their scheduling software can track and coordinate field technicians in real-time, which can save time and resources. Additionally, the reporting and data analysis tools can help to identify opportunities for process improvement, and the customer support can be quite helpful. All-in-all, Service Centre offers a good package for field service management, but the cost of ownership should be taken into consideration before making a decision to use their services.'
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Buyer, North America Mid Market Company
Oct 14, 2022
'Review 4: The Service Centre’s Field Service Management offerings are subpar in my opinion. The customer service was inadequate, as I constantly had to wait for hours for a response. Moreover, the offerings failed to provide innovative solutions to keep up with the modern times. There was no support for analytical operations and minimal customization options. To sum up, I wouldn’t recommend these offerings. Rating: 2/10'
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Buyer, North America SME Company
Oct 05, 2022
'Review for Service Centre’s Field Service Management Offering #1 I recently started using Service Centre’s Field Service Management and it has been a very positive experience so far. Product vision wise, the service center’s Field Service Management offering deeply understands our industry requirements and has been able to craft a solution that caters to our needs very well. Our team is able to clearly manage timely assignments to our field service professionals and optimally manage their capacities and scheduling. Product features wise, I find the scalability and integration of the system very impressive and these have resulted in an improved data accuracy. They have a well-defined terminal environment and our team has successfully been able to manage even the most complex workflows and deliverables. The reporting module has also proved to be a key requirement as our squad is now able to get granular insights into the workforce efficiency and utilization. Overall, I'm impressed with the innovation and the sheer number of technologies like AI, IoT, and Blockchain that Service Centres have deployed to make the system more efficient. It is not possible for us to invest in such technology or even integrate those at this point but we are leveraging its benefits despite having a limited budget. I would rate Service Centres Field Service Management offering 4/5 stars based on the positive experience and innovative use of next generation technology.'
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Buyer, Europe Company
Sep 25, 2022
'Review 1 - Interoperability and Integration I've been using the Service Centre Field Service Management solutions for a few months now and I'm extremely impressed with the interoperability and integration features it provides. Not only does it simplify job scheduling, it provides a comprehensive platform for managing resources and keeping track of multiple sites and technicians in one convenient place. I especially love how it allows us to automatically dispatch technicians to the right site when a problem arises, providing us with an unrivalled degree of efficiency and automation. Additionally, integrating our service data into our accounting and reporting software was seamless, leaving me with much less manual work and hassle. I highly rate the interoperability and integration features of the software, giving it 5 stars.'
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Buyer, Software, SME
May 07, 2020
“Complete Enterprise mobility”
It makes the entire workflow streamlined and eliminates all paperwork to prove its worth amongst similar other software
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Transportation and Logistics
May 07, 2020
“Excellent Job management”
Service Centre 5.1 is exceptionally good at allocating jobs faster to reduce administration loads. Also, the Service centre pricing structure is highly affordable, thereby making it rank no one amongst its competitors.
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Buyer, Energy and Utilities, SME
May 07, 2020
“User-friendly field service management”
The software is highly aimed at improving a company’s profitability by making it adopt the fast-changing business environment.
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Buyer, Manufacturing, SME
May 07, 2020
“Trust of Asolvi Brand”
Asolvi’s commitment to quality service through Tesseract since 1985 is enough to acknowledge this software. Highly recommended
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