ZINIER Pricing & Demo
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Summary
Zinier field service management is a software that controls practical field management and helps in conducting operations through mobile platforms. In today's world, when the field services are scrambled, Zinier field service management software helps teams to work efficiently and smartly, using an intelligent automation process to control everything. So, the users don't have to worry about all the slow processes they encounter daily in the work field.
Zinier Pricing:
Zinier pricing is not available, currently. You need to contact the team to find out the most suitable Zinier pricing model for your business. The software can be used as both cloud-based and on-premise downloadable software, and the price may vary accordingly.
Zinier Demo:
Zinier offers a trial version of the software. You will have to contact them directly to get a demo. All you need to do is add all the required information on the ‘Contact Us’ page. Post which, multiple Zinier Pricing options are available.
Features:
Opening line features of the software
- Intelligence
- The app uses an intelligent automation platform to control and supercharge the slow, manually done work process.
- It helps in monitoring tasks and providing real-time data.
- ISAC
- ISAC can analyze your company's progress reports to provide insight for future growth and benefit.
- ISAC can scan and detect all the problems and reassign tasks in case a technician is running slow.
- Maps
- The app comes with inbuilt maps and provides real-time results for all the tasks and technicians.
- The maps are quick, secure, and you can optimize schedules directly through the app.
- Easy Interface
- The app provides all the group data into a single page for easy scheduling, dispatching, and maintenance.
- Quick layouts, pages, and pre-built components.
Discussions
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ZINIER Reviews
Buyer, Asia Pacific Company
May 15, 2023
Review 1 - Cost of Ownership: Ive been using Ziniers Field Service Management offerings for the past several months and I am generally quite pleased with the cost of ownership. In my experience, their SaaS model has consistently proved to be an efficient, cost-effective solution for our company. Whether we want to pay month by month, or take advantage of their discounted annual plan, the team at Zinier are always willing to work with us to find the best fit. From a cost perspective, their overall pricing is highly competitive in the market, while their scalability allows us to add or remove services as needed. This is valuable, as it provides us greater flexibility to control our acquisition costs. Furthermore, they provided me with a comprehensive cost report to help me understand exactly where Im getting the most value out of their services. Although overall Im quite satisfied with Ziniers cost of ownership, I would be remiss if I didnt mention an area of improvement. The onboarding process was somewhat overwhelming and time consuming due to a lack of direction from the support team. That said, this issue was eventually resolved and clarified. Overall, I would rate the cost of ownership for Ziniers Field Service Management offerings an 8/10.
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Buyer, North America SME Company
May 14, 2023
4. After using Ziniers Field Service Management for quite some time now, I must say that its one of the best platforms for on-field services. Its really easy to use, highly customizable and caters to both present and futuristic needs quite well. Moreover, the customer support team is always willing to help out with any issues or doubts. Im able to quickly generate detailed reports and track the progress of different job assignments. With Zinier, Im able to manage my job assignments efficiently and with ease. Plus, it also allows me to make use of its AI and ML features which help me automate certain tasks and make my life much simpler. Rating: 8.75/10
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Buyer, North America SME Company
May 14, 2023
Product Vision and Product Features Review (Rating: 7.5/10):
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Buyer, UK Mid Market Company
May 14, 2023
Review 1 (Product Vision)
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Buyer, Asia Pacific Mid Market Company
May 08, 2023
In conclusion, I am really pleased with Ziniers Field Service Management. Its integration and interoperability capabilities, combined with its advanced, next-gen tech and AI automation, makes it an ideal option for businesses that need to keep track in complex systems and scenarios something I can certainly stand behind. Id highly recommend Ziniers Field Service Management to anyone looking for a great value tool. 5/5 stars!
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Buyer, North America Mid Market Company
May 07, 2023
Review 1 I recently purchased the Zinier Field Service Management offering for myself and my business. After much research, I am incredibly pleased with the products and services Zinier offers. As someone with a wide variety of field service needs, I found Zinier to be invaluable. One of their most beneficial elements was their use of innovative, next-generation technology. This enabled me to be able to better manage my workers in the field, stay up-to-date with the latest field service trends, and even access materials that I had been unable to access before. This was incredibly helpful for me. I was also incredibly pleased with the value for money that Zinier offers. The products and services are very affordable, and I was able to use the service to reduce costs in areas I hadnt been able to before. Overall, I rate my experience 4/5 stars. I would have given it 5/5 if the overall interface had been a little more intuitive. Aside from that, I found Zinier to be an invaluable service provider and I am glad I purchased this product. Highly recommend them!
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Buyer, Asia Pacific Company
May 06, 2023
Review 4 I recently purchased Ziniers Field Service Management offering after researching a variety of providers. Overall, Im happy with my decision to go with Zinier. They offer a great range of services that are both reliable and efficient. One of the most impressive elements was their use of next generation technology. This enabled my employees in the field to have quick and easy access to the latest materials and trends in the field service industry. This was incredibly beneficial for me, as it saved me time and money. I also appreciate their value for money. Zinier offers competitive rates and I was able to reduce costs in areas I hadnt been able to in the past. I rate my experience with Zinier 4/5 stars. I would have given it 5 stars if their customer service had been a touch more responsive. Apart from that, Zinier was truly a great experience and I highly recommend them.
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Buyer, North America Mid Market Company
May 04, 2023
I rate Ziniers Field Service Management offering 6/10. While their product vision is quite impressive, I feel the offering lacks when it comes to product features. Ziniers FSM platform has integrations with leading ERP and CRM platforms, enabling customers to effectively track, manage, and optimize all their field service activities. However, customers need to manually set up the integrations. Furthermore, while it allows collaboration within teams, there is still little flexibility when it comes to external collaboration. Lastly, the platforms scalability can be improved upon. Even with these flaws, there is still a lot of potential for further development in the product features. Review 3 (Supporting Futuristic Use Cases)
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Buyer, Asia Pacific Company
May 03, 2023
5. I recently started to use Ziniers Field Service Management and I must say that its an amazing platform. Even as an older woman, I found the platform to be intuitive and easy to use. I was able to customize the interface, track progress and generate detailed reports with an ease. Moreover, Ziniers Field Service Management also helps to make use of the futuristic use cases like AI and ML to automate certain tasks which further helps serve customers better. In addition, the customer support team is always available to help with any doubts I have about using the platform. All in all, a great platform with amazing features that I highly recommend. Rating: 9/10
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Buyer, SME Company
May 01, 2023
Ease of use In terms of ease of use, the Ziniers Field Service Management is quite good. The navigation on the user interface is straightforward which makes it quite accessible for users to learn and use the FMS system. Additionally, the help desk services offered by the company ensure that the users gets enough support when it comes to troubleshooting if any issue arises. That being said, the lack of a mobile app means that it is difficult for users to access the system on a mobile device, which could be a hindrance for companies with mobile workforce. I would rate this solution as 3 out of 5 in terms of ease of use.
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Buyer, UK Company
Apr 28, 2023
Zinier is an innovative Field Service Management platform that offers several valuable features. The company clearly has a strong vision for its product, which is evident in its ability to continuously update and improve its features. Zinier provides customers with advanced tools such as an asset health monitoring module, predictive maintenance, and advanced scheduling that helps increase efficiency. The platform also has powerful analytics capabilities which helps with both customer service and workforce management. It has an intuitive UI which makes the system easy to navigate and use. I particularly appreciate the ability to customize the system to fit the specific needs of a company. For instance, Zinier provides an API layer which can be used to create custom workflows, as well as the ability to integrate with third-party applications. This makes it easier for companies to streamline their processes and reduce the time it takes to fulfil service requests. Overall, I rate Ziniers product vision and features a 7.5 out of 10. The platform offers many useful features that are tailored to fit the needs of most organizations. The API layer and customization capabilities also enable companies to take their operations to the next level. However, the user experience could still be improved upon.
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Buyer, North America SME Company
Apr 27, 2023
1. Im an older woman who just recently started using Ziniers Field Service Management offerings and I must I say that Im quite impressed. I was able to quickly, easily and efficiently plan, schedule and manage all of my job assignments with this intuitive platform. The best part is that Zinier has a great support team who is always available to help me with any kind of doubts I have about using the platform. Ive also been able to use Ziniers Field Service Management to create a more futuristic work environment. For example, Im able to use the artificial intelligence and machine learning features to automate tasks and different jobs which makes my life simpler and more efficient. Overall, the user experience is pretty great and the visualization dashboards help me track the progress and work assignments easily. Moreover, I can customize the interface, automate certain tasks, quickly generate reports and do a lot more with this platform. Rating: 8/10
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Buyer, UK Company
Apr 26, 2023
Cost is obviously a critical factor when choosing a field service management system, and thats something that Zinier takes very seriously. Ziniers pricing structure is designed to strike the perfect balance between flexibility and affordability. They also offer discounted plans for customers who are purchasing multiple services. All of this means that customers can pick whats best for their budget without sacrificing features or quality of care. Im giving the cost of ownership a 9 out of 10 rating. Review 4 - Product Vision
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Buyer, North America Mid Market Company
Apr 22, 2023
Value for money My experience with Ziniers Field Service Management offering has been one of disappointment when it comes to value for money. Firstly, the cost of ownership appears to be high. For even the basic service layer, companies are asked to pay an upfront license fee which may be too much for organizations with limited budgets. Furthermore, the program does come with additional charges which adds up over time. This increases the total cost of ownership and hence it is not considered very cost effective. Also, on the value side, the program does not offer enough features. Even though it is a comprehensive FSM solution, the features are limited in terms of operation, reliability, and scalability. The core features do not seem to be secure and robust enough, which means that organizations face a risk of information getting deployed without sufficient controls. Overall, I would rate this solution as 2 out of 5 in terms of value for money.
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Buyer, Asia Pacific Company
Apr 18, 2023
The biggest plus point for me with using Zinier, however, was its ability to sync data from different sources and automatically optimize it with the help of AI. I loved the fact that the system can easily identify and predict service issues and run analytics reports from a single source. This is something that Id rate with 5/5 stars as it significantly reduces operational costs and time.
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Buyer, SME Company
Apr 08, 2023
Review 5 I recently purchased Ziniers Field Service Management offerings and I am quite pleased with what I received. They offer a great range of products and services that are both affordable and reliable. The most impressive thing was their use of next generation technology. This enabled my workers in the field to have better access to the latest materials and trends, which was incredibly helpful for me. I also found that the value for money was great. Zinier offers competitive rates and I was able to save costs in many areas. I rate my experience with Zinier 4.5/5 stars. The only issue I had was that the customer service could have been a tad more responsive. Otherwise, Zinier was a great experience and I highly recommend them.
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Buyer, UK Mid Market Company
Apr 07, 2023
2. My experience with Ziniers interoperability and integration with our legacy system has been abysmal. There are just too many hoops to jump through in order to make them play nice with each other. Not only that, but the customer service team is nearly unresponsive which means when I run into a problem, it is not resolved quickly. And though the services are promise forward-thinking use cases, the actual implementation of it all leaves a lot to be desired. A rating of 1/5 stars.
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Buyer, North America Mid Market Company
Apr 03, 2023
I rate Ziniers Field Service Management offering 7/10. Ziniers product vision is commendable and their platform is loaded with modern technologies, such as machine learning and automation to ensure efficient outcomes. Their intelligent platform offers real-time insights to empower teams to make informed decisions. However, while the platform provides powerful dashboards to track and monitor assets and resources, the reports generated are not always comprehensive. Furthermore, the platform is yet to be integrated with a range of industry-specific business applications. With these drawbacks, Ziniers product vision still needs some improvements. Review 5 (Product Features)
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Buyer, UK Company
Apr 03, 2023
Overall, Id definitely recommend Zinier for its interoperability and integration capabilities. Its a tool whose setup is particularly easy and helpful for businesses that need to keep track of multiple data sources. 4/5 stars. OVERALL INNOVATION REVIEW
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Buyer, UK Company
Apr 02, 2023
INTEROPERABILITY AND INTEGRATION REVIEW
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Buyer, North America Mid Market Company
Apr 01, 2023
2. As a senior whos new to using platforms like Ziniers Field Service Management, I was admittedly a bit apprehensive about using something so tech-driven. Thankfully, that apprehension was quickly put aside as I started using Ziniers platform. Its features such as AI and machine learning help make doing different job assignments much more efficient. The platform also allows to generate detailed reports, track and monitor different tasks, and customize the interface to best suit my needs. Even more surprisingly, its extremely easy to use and I was able to get the hang of it within minutes of using it. Overall, the platform is intuitive, user-friendly and gets the job done with precision. Rating: 9/10
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Buyer, UK Company
Mar 28, 2023
Cost of ownership The cost of ownership offered by Ziniers Field Service Management is quite high. Even the basic tier of the service layer requires an upfront license fee which may be too costly for organizations with limited budgets. Furthermore, there is the recurring cost associated with the ongoing maintenance and upkeep of the FSM system which adds up over time. This makes it difficult for most companies to keep up with the rising costs as the complexity of the FSM system increases. Additionally, the lack of customizability of the program means that companies need to purchase additional services to get the full benefits of the system. This further increases the total cost of ownership and may make it difficult for organizations to keep up with the rising costs associated with the program. I would rate this solution as 1 out of 5 in terms of cost of ownership.
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Buyer, Asia Pacific Company
Mar 15, 2023
The remarkable thing about Ziniers product features is that there is something for everyone. Whether you need a simple solution for scheduling jobs or a more complex system for managing an entire fleet of technicians and equipment, Zinier has you covered. Their experience API integration makes it easy to coordinate operations without compromising customer satisfaction. Im giving their product features a 10 out of 10 rating.
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Buyer, North America SME Company
Mar 15, 2023
5. Overall, I have to say that Ziniers field service management offerings are way below my expectations. After spending time trying to make the systems integrate, Im still met with issues. The customer service team is not available enough and when they are, they are not helpful. And the promise of forward-thinking use cases are a far cry from what the product actually delivers. A rating of 1/5 stars.
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Buyer, Asia Pacific Mid Market Company
Mar 14, 2023
I rate Ziniers Field Service Management offering 9/10. Ziniers FSM platform is well-equipped to support futuristic use cases, such as the IoT and predictive analytics. It has a broad range of tools and capabilities to enable customers to deliver superior field service support. It helps them quickly identify, diagnose and fix problems. With its predictive analytics, customers can anticipate and plan for potential issues. This is supported with AI-driven bots for proactive conversations, helping customers anticipate and resolve any problems before them becoming too big. Overall, the platform has what it takes to realize the possibilities of the future, and thats why I have given it such a high score. Review 4 (Product Vision)
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Buyer, UK Company
Mar 14, 2023
Review 3 I decided to give Ziniers Field Service Management offerings a try after seeing many positive reviews. After using the services, I can now see why Zinier is so popular. They offer a great range of products and services that are both affordable and reliable. The most impressive element was their use of next generation technology to help manage their services. This enabled me to quickly and easily monitor my team in the field, as well as access materials that I otherwise wouldnt have access to. The aspect of efficiency was particularly beneficial for me. I also found them to be incredibly valuable for the money. Zinier offers competitive pricing, and I was able to save costs in areas I hadnt before. Overall, I would rate my experience with Zinier 4.5/5 stars. They offer a great range of products and services, and I highly recommend them to anyone looking for field service management solutions.
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Buyer, Asia Pacific Mid Market Company
Mar 10, 2023
Review 3 - Cost of Ownership: Ive been using Ziniers Field Service Management offerings for the past few months and overall, Im quite satisfied with the cost of ownership. Its clear to me that they have gone the extra mile to provide their customers with access to the most cost-effective solution possible. For example, their SaaS model allows customers to pay monthly or lock-in discounts for annual plans which can help reduce costs significantly. I was also particularly impressed with the cost report provided to me which clearly outlined every cost associated with using their service. This allowed me to take a closer look at where Im spending the most, and make appropriate adjustments as needed. That said, I must note that the onboarding process is somewhat slow and chaotic due to a lack of direction from the support team. This can be a bit off-putting for those new to the service. Overall, I would rate the cost of ownership for Ziniers Field Service Management offerings a 7.5/10.
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Buyer, Europe Company
Mar 09, 2023
Something else I was particularly excited about was its ability to provide real-time insights and predictive analytics. This enabled me to gain better visibility over worksites, reduce downtime, and improve productivity drastically. I could track and analyze the health of my assets in real-time, and I was really pleased with the results. Im giving Ziniers overall innovation an impressive 5/5 stars.
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Buyer, North America Mid Market Company
Mar 07, 2023
Review 4 - Ease of Use: Ive been using Ziniers Field Service Management offerings for a few months now and overall, I am highly pleased with how easy the service is to use. Everything is laid out in an extremely organized way and their user interface is intuitive and well-designed. Plus, the mobile application is incredibly useful. It allows us to quickly and easily track jobs, view analytics, search for local services and more. The mobile app is available across all platforms, making it accessible for everyone. The search bar in the main console is also really great. We can quickly retrieve documents, contacts and other information in seconds. The reporting capabilities are an added benefit as I can easily and quickly view all the insights available. Overall, I have had a pleasant experience using Ziniers Field Service Management, however I find the onboarding process to be a bit complex and time consuming. My overall rating for the ease of use of Ziniers Field Service Management offerings is an 8/10.
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Buyer, North America Mid Market Company
Mar 02, 2023
Review 5 - Cost of Ownership: Ive been using Ziniers Field Service Management offerings for the past several months and overall I am very satisfied with the cost of ownership. Their SaaS model makes it easy to pay month by month, or take advantage of their discounted annual plan. This provides us a degree of flexibility to choose the option that is most suitable to our needs and budget. The cost report they provided to me was also very detailed and comprehensive. The report clearly outlines all the costs associated with the service, allowing me to make the necessary decisions to help save money when budgeting and planning. Generally speaking, Ziniers Field Service Management offerings are cost-effective and highly competitive in the market. That said, I did find the onboarding process to be somewhat of a challenge due to lack of clear direction from the customer service team. Overall, I would rate the cost of ownership for Ziniers Field Service Management offerings a 7.5/10.
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Buyer, Europe Company
Mar 01, 2023
Overall Innovation and use of next generation technology - 4.5/5 Ziniers field service management offering has greatly improved the efficiency and efficacy of our operations. Their use of next generation technology has enabled us to move away from relentless paperwork and man-hours. The AI-driven approach to monitoring and improving processes through analytics and predictive algorithms has been an invaluable tool. I have found the automation capabilities particularly beneficial in saving time and driving better customer experience. Interoperability and integration with existing IT environment - 4.5/5 The interoperability and integration that Zinier offers with our existing IT network has made a genuine difference to our company. I was initially apprehensive about the complexity of the process, but the Zinier team were able to guide us through efficiently. Installing the software was relatively hassle-free and every part of the integration seems to have gone relatively smoothly. The implementation process was less challenging than expected, and I am pleased with the level of support they were able to offer.
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Buyer, North America Mid Market Company
Mar 01, 2023
Zinier is an enterprise Field Service Management solution that can be used by companies for managing service operations and workforce enablement. One of the key features of the platform is its interoperability and integration capabilities. Zinier allows for the integration of software from many vendors which enables companies to create custom workflows and efficient response times for service requests. The platform also allows for the integration of other third-party applications, such as email, customer relationship management (CRM), internet of things (IoT), and analytics systems. This ensures that companies can leverage the most up-to-date tools to achieve key performance indicators. Additionally, Zinier also enables customers to seamlessly integrate their existing systems, such as different customer databases, invoicing, tracking, and analytics tools. I am impressed with the level of integrations that Zinier offers, making it easier for companies to work together and create the most efficient processes. The support staff is also helpful in setting up and troubleshooting any integration-related issues that customers might experience. The platform also has open APIs that allow for further customizations. Overall, I rate Ziniers interoperability and integration capabilities an 8 out of 10. The platform offers excellent integration options with popular third-party systems as well as existing company systems. The APIs and support staff also make the process of integrations much easier.
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Buyer, Asia Pacific Company
Feb 20, 2023
I recently gave Ziniers Field Service Management offerings a try and heres what I think. I wanted something that I can easily integrate with my current systems, and Zinier did not disappoint. Its platform was easy to set up, and I quickly was able to integrate with my ERP, CRM, and asset management systems. This saves me a ton of time and effort, since I dont have to painstakingly manage the system interconnectivity on my end. Id rate their interoperability and integration capabilities 4/5 stars.
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Buyer, SME Company
Feb 19, 2023
3. I recently started using Ziniers Field Service Management and Im quite impressed with it. The platform is highly customizable, user-friendly and allows me to efficiently manage and plan job assignments while also providing futuristic use cases. Im able to make use of the AI and ML features to automate different tasks and make my job much simpler. The best part is how easily I was able to start using the platform despite being a senior citizen whos never used such technologies before. It was highly intuitive and incredibly well-developed. Also, the customer support team was always around to help me with any doubts I had. All in all, its an amazing platform.Rating: 8.5/10
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Buyer, Asia Pacific Mid Market Company
Feb 16, 2023
Overall My overall experience with the Ziniers Field Service Management has been quite unsatisfactory. The cost of ownership is quite high and the value for money does not seem to be quite good. Also, the reliability and scalability of the FSM system is not up to par. Additionally, the lack of customizability and lack of a mobile app is a hindrance. Overall, I would rate this solution as 1 out of 5.
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Buyer, Asia Pacific Company
Feb 05, 2023
Overall Innovation and use of next generation technology - 5/5 I recently implemented Ziniers field service management offering and have been extremely impressed with the overall experience. Right from the get-go, the process of introducing the technology into our existing IT environment has been a positive one. We have seen vast improvements in the management of our physical assets and have been able to streamline our service cycles to meet customer demand in record time. Additionally, their use of next-gen technologies such as AI, predictive algorithms, and data representation have improved our on-site decision making greatly. Interoperability and integration with existing IT environment - 5/5 I have had a wonderful experience integrating Ziniers software with our IT network. The entire process has been simple and effortless, something I was initially skeptical about. The level of support I have received throughout has been fantastic and I am really pleased that I was able to get the system up and running at a moments notice. Im excited to see where further integration takes us, and look forward to continuing with this relationship.
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Buyer, North America SME Company
Jan 31, 2023
with existing IT environment Overall Innovation and use of next generation technology - 5/5 Zinier is a clear leader in their field service management offerings. Their use of the latest software and IoT technology really sets them apart from other competitors. Ive found their approach to be incredibly innovative, allowing us to manage physical assets, service cycles, and maintenance effortlessly. Weve been able to create a predictive approach to field service and cut down on slowdown significantly. Zinier has also incorporated data commentary and visualization, enabling us to easily assess operations and predict problems before they arise. Overall, their provision of next generation technology has been revolutionary for us. Interoperability and integration with existing IT environment - 4/5 Ziniers interoperability and integration with our existing IT environment has been a positive process overall. We found the onboarding process to be relatively easy to manage and the software has been integrated into our existing systems quickly and efficiently. Having said that, we have encountered a few issues when it comes to integrating to more niche systems. Minor compatibility issues have caused us some hassle, but the Zinier team was on hand to help us get back up and running quickly.
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Buyer, North America SME Company
Jan 25, 2023
3. All in all, Ziniers field service management offerings are not what I require for our business. The promise of supporting futuristic use cases is not realized, and neither is the interoperability and integration with legacy systems. Its outdated, poorly functioning software and customer service is seemingly non-existent. Id give it a rating of 1/5 stars.
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Buyer, Asia Pacific Mid Market Company
Jan 25, 2023
Im a field service expert and I recently experienced the power of Ziniers Field Service Management offerings. First of all, I have to give Zinier a big thumbs up for their vision to make discovery of field service trends more efficient and their ability to use AI, machine learning, and analytics to inform decisions. Its this kind of modern technology that has enabled more accurate predictions of customer needs, faster decision-making, and amped up customer service. Zinier allows us to quickly create the ideal customer experience through contextualized, automated, and personalized interactions. Ultimately, Im here to make service operations better and Ziniers offerings get this job done. Im giving the product vision an 8 out of 10 rating. Review 2 - Product Features
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Buyer, SME Company
Jan 23, 2023
Review 1 - Product Vision
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Buyer, UK Company
Jan 22, 2023
Im highly impressed with Ziniers field service management offerings, particularly the product vision aspect. Theyve managed to combine cutting-edge technology with an organizational focus on customer satisfaction, creating a customer experience thats truly unique. Their automated dispatching, customer tracking, and machine learning-powered AI are exactly what field service professionals need to succeed in todays world. Im rating the product vision an 8 out of 10. Review 5 - Product Features
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Buyer, North America SME Company
Jan 10, 2023
4. I must admit, I was in rather high hopes for Ziniers field service offerings before I made the decision to purchase them. The advertising and marketing for the product made it seem ideal for our needs. But after finally getting the systems to work together, weve found out that the claim of support for forward-thinking use cases is not true. The system is just too slow and glitchy and customer service is either non-existent or utterly unhelpful. A rating of 1/5 stars.
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Buyer, UK Company
Dec 27, 2022
I rate Ziniers Field Service Management offering 8/10. The product vision of Ziniers FSM technology is currently a step ahead of many other such offerings I have seen. Zinier is transforming field service with modern technologies, such as machine learning and automation to help mobilize resources and enable more efficient outcomes. Their intelligent platform performs anticipating and predictive analytics, providing real-time insights to ensure that customer requirements are met swiftly. It also provides powerful dashboards to track and monitor assets and resources, streamlining operations and tasks. With its ability to automate processes, the platform significantly improves the customers service delivery experience. All these features make it a great tool to support futuristic use cases and are the reasons why I have rated it so highly. Review 2 (Product Features)
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Buyer, UK Company
Dec 26, 2022
with legacy systems 1. Ziniers field service management offerings have been a source of great disappointment for me. Its intended focus is on supporting futuristic use cases, and I was looking forward to the technology being easily integrated with our legacy system. But that has proven not to be the case at all. Ive spent countless hours trying to make the systems work together, and when they do, theyre still either incredibly slow or buggy. Maintenance costs are unreasonable. The calculations are inaccurate, and the user interfaces are clunky and unintuitive. Id give it a rating of 1/5 stars.
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Buyer, UK Company
Dec 25, 2022
Review 2 As someone who has owned and operated a field service management business for 20+ years, I decided to give Zinier a try. Overall, I was pleasantly surprised. They have a great small to mid-sized business offering that is fairly competitively priced. However, the most impressive element was their use of next generation technology. This enabled my employees in the field to have access to all the latest materials, and keep up to date with the newest trends in the field service industry. As a result of this, we were able to increase our efficiency and provide better services to our customers. I also found Zinier to be incredibly helpful in terms of value for money. We were able to cut costs significantly in areas we hadnt been able to before, and get a larger return on our investments. I would rate my experience with Zinier 4.5/5 stars. It was overall a great experience, and I highly recommend it to anyone in the field service industry.
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Buyer, SME Company
Dec 24, 2022
Overall Innovation and use of next generation technology - 5/5 We have been using Ziniers technology for some time now, and it has really seen us up our game. Their state-of-the-art field service management offering has revolutionised the ways we manage our operations and is superior to many of the established competitors solutions. We have witnessed significant improvements in our workflow through the development of IoT-driven service and maintenance schedules and have been able to drive efficiencies from the introduction of analytics and AI. All in all, the innovative use of next generation technology has been a game-changer for us. Interoperability and integration with existing IT environment - 3/5 Whilst Ziniers technology has been a success for us overall, we have had a few headaches when moving it into our existing IT environment. We were expecting the transition to be relatively smooth, however, minor compatibility dilemmas caused some disruption to our day-to-day operations. Luckily, the tech support team were able to help us find resolutions to the problems fairly quickly, enabling us to get back up and running. However, the experience was not entirely straightforward.
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Buyer, Europe Company
Dec 23, 2022
When I started using Ziniers Field Service Management, I was immediately impressed with how advanced and innovative it was. Its use of the latest technologies and AI automation opportunities truly puts Zinier ahead of the pack, and I was happy with the results. Ziniers ease-of-use and scalability meant that I could comfortably customize a solution to my own needs.
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Buyer, Asia Pacific Company
Dec 12, 2022
Next, lets talk about the technology behind Zinier. The back end of the platform is surprisingly robust, allowing technicians to stay connected to the rest of their team at all times to ensure that customer service continues to run smoothly. Remote diagnostics, automated dispatching, and comprehensive analytics are just a few of the tools that they provide. Whats even more impressive is their experience API, which integrates field operations with customer experience platforms. Its clear that Zinier has put a lot of thought into what their customers need, and Im giving their product features a 9 out of 10 rating. Review 3 - Cost of Ownership
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Buyer, SME Company
Dec 09, 2022
Review 2 - Ease of Use: Using Ziniers Field Service Management offerings has been a pleasure. Their user interface is simple, intuitive and well-designed. Im a senior executive and my team of managers are all able to quickly learn how to properly use the service. The mobile application is especially useful. It has a great set of features, including the ability to track jobs, find local services and review job analytics. Furthermore, this app is available across all platforms, which proves to be highly convenient. The search bar in the main console is also quite useful. It enables us to quickly retrieve contact details, documents, assets, and projects in a breeze. Plus, their reporting capabilities are quite extensive and I can easily view detailed insights into every job. However, while the overall experience of using Ziniers Field Service Management is positive, I find the onboarding process to be slightly complex and time-consuming. This can be a bit disorienting for new users. Overall, I would rate the ease of use for Ziniers Field Service Management offerings a 7/10.
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Buyer, UK Mid Market Company
Dec 02, 2022
Interoperability and Integration Review (Rating: 8/10):
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Buyer, Europe Company
Dec 01, 2022
Reliability When it comes to reliability, my experience with Ziniers Field Service Management offering has been less than satisfactory. The features offered by the FSM system do not seem to be secure enough, which means that there is a risk of information getting deployed without sufficient controls. Additionally, the service uptime seems to be quite low compared to other FSM providers. This has caused a lot of disruption in terms of service availability which has had a negative impact on our operations. Overall, I would rate this solution as 2 out of 5 in terms of reliability.
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Buyer, SME Company
Nov 29, 2022
Overall Innovation and use of next generation technology - 4.5/5 Ziniers technology has been a genuine progression for our field service management operations. We have found the advanced use of analytics and predictive maintenance especially valuable, allowing us to allocate resources more effectively and respond to any emergencies quickly. Automation and real-time communication tools have also enabled us to reduce costly interruption and bespoke services for each customer. While these are all significant advancements, I find that some of the services could still be tweaked and improved in the future. Interoperability and integration with existing IT environment - 3.5/5 Our overall experience with Ziniers interoperability and integration with our existing IT environment has been positive but not necessarily the smoothest transition. We found that some of the systems we had to integrate with were not always compatible which was a little disappointing. On the flipside, the tech team were on hand to help us out of any tricky situations and were happy to provide guidance as and when we needed it.
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Buyer, UK Company
Nov 22, 2022
I rate Ziniers Field Service Management offering 7/10. While their product vision is sound, Ziniers FSM offering needs some improvements when it comes to product features. First, the platform does not have access to a range of business apps, leaving customers with few options for customization. Also, the platforms scalability can be improved as it can sometimes be slow when handling complex tasks. However, there are strong capabilities that can be leveraged to make the platform more efficient. For instance, their advanced analytics capabilities can be used to detect patterns and trends, helping customers streamline their operations. All in all, the product features can still be optimized to improve the offering.
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Buyer, Automotive, Enterprise
May 07, 2020
“Monitoring”
With the app you can monitor real-time progress of the work being done. It then gives you ideas to strengthen the section where work is needed.
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James Smith
May 07, 2020
“Configurator”
The recommendation configurator can easily detect issues without any delay so that you can identify the problems and solve them accordingly. The app scans the calendar of the technician and reassigns the task to another technician in case of penalty or slow working process.
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