Best Help Desk Software

Comparing 70 vendors in Help Desk Software across 95 criteria.
11 Experts are advising 50 buyers
The first striking proposition is zendesk pricing which is way too less compared to other such tools. Automatic ticket generation is another feature of this tool which catches the attention of many users out there in the market. Integration with third-party applications and open APIs further adds value.
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It provides an excellent customer service platform to solve every query. The primary USP is effective communication between businesses and customers. It offers free services for three agents without any Zoho desk pricing. It offers 24x7 support for customers.
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Intercom’s ability to send and receive customer messages onto a single platform is one of the most useful features. On top of it in the Intercom pricing plan, the whole team can get on the same page and work together towards the company’s goals.
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USP of Freshdesk is providing customer service support to every business from small to enterprise. It provides a single platform to handle all the customer conversations at one time. It converts emails into tickets, which are easy to track and manage. This software helps you to reach your customers and solve their problems.  

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USP of the helpdesk software is that it gives individual attention to the customers and keeps them satisfied. Also, access from any device has made life easy for the customers as they can easily clarify their queries on the go.
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For Salesforce Service Cloud Help Desk Software
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With an existing pool for more than 27,000 customers (including PayPal, Ikea, and Adobe), LiveChat will help you every stage of the customer journey from a single window. Its reporting mechanisms help identify the voids in customer service and workflow. Lastly, the ability to integrate almost every communication channel into the software is very much appreciated. 
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One of the best things about Hiver Help Desk Software is that it sends a notification to the user when an action is demanded. The bell icon rings and lets the concerned person know that he/she needs to take action. On the other hand, the ticket management system is also an excellent addition to the software.
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63 Buyers Interested
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The USP of Helpshift is that it comes with some advanced customer service solutions to help companies resolve customer’s negative feedback. It's a software that has revolutionised the customer support sector through messaging-first customer experiences and affordable Helpshift pricing.  It's the leading industry in-app support that can serve up to 600 million customers each month.
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The USP of LogMeln Rescue is that it always uses the latest available version in terms of IT architecture and security. All the customer communication between the IT developer and the customer is SSL encrypted. LogMeln is a legitimate company which adheres to the security norms of Safe Harbor Privacy Principles by the US Department of Commerce.
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84 Buyers Interested
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The main USP of the Gladly help desk software is their pay per usage feature. The organization understands the staffing challenges in the peak seasons. Therefore Gladly pricing is only for the additional seats required apart from the purchase that is made initially for the year. 

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With Dixa Help Desk Software you can seamlessly reply to an email, chat, message, and call to customers using one screen only. Customer contact can be intelligently recognized and then put on high priority queues. Intelligent routing is one of the key factors of Dixa USP as it routes the customer on high priority queues to give them personalized experiences for their solutions.
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LiveZilla is one of the industry-leading help desk software systems with flexible customer support, integrated ticketing, visitor monitoring, and live chat capabilities. Easy to use shortcuts, quick search within the system, automatic response system, real-time chat, email integration, ticket management, and knowledgebase management makes it one of the best help desk software systems.
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USP of HappyFox Help Desk Software is it provides categories to the tickets and has support for APIs, emails. It has intelligent algorithms for auto-assigning the tickets. It has the option to type into social media accounts and auto-generation of tickets for the phone conversations.
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Easy to set up with guided tutorials Salesforce Essentials brings all customer data from emails, calendars, and across multiple channels into an interactive 360-degree view. It also prioritizes customer's engagement across multiple support channels to give more time to sell rather than waiting in the spreadsheets. Salesforce mobile app integration also makes it easy to work from anywhere and update customers smartly. 

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The main USP of Kayako is the enhanced platform through which a user is able to interact in a very short time or in real-time. This aims to provide the highest quality of technically advanced features and having the most advanced features for customer support. It is highly recommended software by its users and it offers a wide range of products with different pricing plans.

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The help desk software is a fully automated helpdesk tool aimed at providing rich customer experience through simple platforms like mobile phones. It is based on cloud service and hence doesn't require local hardware installations. The target group can be specified and plans are constructed in a dedicated manner to optimise that target group's experience. Oracle Service Cloud pricing model is affordable and comes with preloaded rich features. Oracle's customer support team is dedicated to solving user problems.
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The options of live chat, automated messages and marketing via email within affordable HelpCrunch pricing makes it one of the favourites among businesses. Knowledge-based help articles also create customer satisfaction and reduce stress on the team.
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TeamWork pricing and accommodation and shifting of priorities are one of its main USPs. Data is easily accessible and it allows re-assignment of work and project resources as per the needs of the workload. It provides a 'Board View' to enable the users to see the flow of work and activities. It gives the full view of the logistics of the project to give different points of view to its users.
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81 Buyers Interested
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Gmelius Help Desk Software USP lies as a collaboration tool for bringing internal and external communication under the same umbrella. Continuous integration with your internal tools allows the team to work collectively in real-time virtual workspaces. Ease of handling business communication, solving customer queries, automated replies and sophisticated project management makes it the best help desk tool in the industry.
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LiveHelpNow Help Desk Software USP lies with its ability to connect with all sales channels and offer a unified 360-degree view of customer engagement. Low costs and easy to upgrade features make it suitable for even the smallest business to leverage its benefits across its channel to gain leads and give customers a smooth experience. Call center functionality, Intelligent bots, targeted engagements, surveys, automatic tagging, conversion tracking, and enterprise reporting along with security and encryption makes LiveHelpNow Help Desk Software a cutting edge tool to take your business to newer heights.

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The main USP of OTRS Help Desk Software is that it is an Open-Source Ticket Request System that provides different services and manages them. The services by the OTRS are ticketing, workflow automation, and notification, which come along with the range of customizable features. OTRS Help Desk Software is used by IT service management, customer service, and corporate security to help desks for their better communication and tasks.

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Deskpro Help Desk Software comes with automated robust helpdesk features which are simple to use. The installation process is very easy and is guided well by their dedicated support team. The multi-platform ensures that customers are free to raise tickets from whatever platform they like and hence making it an easy option. The data is managed from a single repository which reduces the risk of duplication. Deskpro pricing is affordable for small businesses.
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Agile CRM is an affordable solution for companies compared to other competitors in the market. The software also provides gamification features for advanced workflow management that motivates, improves efficiency, and provides rewards too. This, in short, helps the users with improved business as well as labor output.
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68 Buyers Interested
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The USP of the software is to allow complete customer support to the enterprise to ensure their customer queries can be sorted and recorded in a database. This database helps your enterprise to assign then right agent on the customer query. The Vision Helpdesk Pricing is set with the thought that even if the organisation is big or small, they can afford it.

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osTicket is an open-source best alternative to expensive and complicated customer support systems. It is simple, easy-to-use, and setup, a reliable help desk with no osTicket pricing. The suite is entirely translatable, and various language programs are also available on the download page.

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A tool to maintain transparency and authenticity for businesses to personalize the experience and make realistic decisions technology can take the business to another level if one strives to keep it better. The software is packaged to meet customer data and streamline the workforce for the sales team. 

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74 Buyers Interested
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For Boomtown
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The main USP of Apptivo is an integrated platform for small and medium-sized businesses to manage their various tasks from project management to customer relationship in a productive way. The software offers access to multiple applications and is highly customizable too. Apptivo offers four kinds of pricing according to user requirements.
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Every helpdesk tool has a primary aim. To resolve any customer's problem. GrooveHQ Help Desk Software features well developed automated customer management services where the key is customer conversation. The multiplatform utility makes it a very efficient tool and it is also preferred for its simplicity in setup. Its pricing is quite affordable and comes for a variety of business. It is trusted by over 8000 organisations and hence commands credibility in the customer management market. 

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The primary USPs of Issuetrak Help Desk Software include its speedy and efficient services. It provides faster responses to help desk requests with automation. It ensures that issues are directly routed towards the right individuals. It further ensures auto-assignment of the immediate alerts and notifications of tickets. It provides its users with a fully equipped Knowledge Base besides enabling them to create FAQs (Frequently Asked Questions) and hosting important files.
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The main USP of the Thulium HRS is real-time communication across different devices, including laptops and mobile devices. It is highly customizable and offers different pricing plans as per the need and requirement. It provides the utmost security and privacy.
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