Help Desk Software

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Comparing 70 vendors in Help Desk Software.
Agile CRM is an affordable solution for companies compared to other competitors in the market. The software also provides gamification features for advanced workflow management that motivates, improves efficiency, and provides rewards too. This, in short, helps the users with improved business as well as labor output.
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The main USP of Apptivo is an integrated platform for small and medium-sized businesses to manage their various tasks from project management to customer relationship in a productive way. The software offers access to multiple applications and is highly customizable too. Apptivo offers four kinds of pricing according to user requirements.
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A tool to maintain transparency and authenticity for businesses to personalize the experience and make realistic decisions technology can take the business to another level if one strives to keep it better. The software is packaged to meet customer data and streamline the workforce for the sales team. 

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There are multiple profitable features available for Casengo Help Desk Software. However, the primary USPs include the efficient management of data, and the connectivity of the software with various applications, including WhatsApp, Facebook, and Twitter. Moreover, the Casengo Help Desk software also uses live chat and email to provide productive, rapid, and efficient solutions to customers. It provides a self-service section for users and performance reports for both users and agents. 


On top of that, Casengo provides the feature of teaming up with other agents to respond quickly, save time, and increase real-time productivity and efficiency. It stores files and provides access to all with a shared team inbox.

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Deskpro Help Desk Software comes with automated robust helpdesk features which are simple to use. The installation process is very easy and is guided well by their dedicated support team. The multi-platform ensures that customers are free to raise tickets from whatever platform they like and hence making it an easy option. The data is managed from a single repository which reduces the risk of duplication. Deskpro pricing is affordable for small businesses.
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With Dixa Help Desk Software you can seamlessly reply to an email, chat, message, and call to customers using one screen only. Customer contact can be intelligently recognized and then put on high priority queues. Intelligent routing is one of the key factors of Dixa USP as it routes the customer on high priority queues to give them personalized experiences for their solutions.
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The best thing about Drag Help Desk Software is that it can bring together every single email on one page that is understandable and can be customized as per need. Moreover, with the ability of an unlimited number of users working on the same platform, it can be scaled to any extent. 

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The main USP of the ECTS Help Desk Software is that it is a complaint tracking software. The application can itself manages the complaints by customers from web portals. They can email their issues by emailing or filling up a brief form. It can track the complaint progress entirely and do the collaborative investigation.

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The ability to get all the information about the customer on a single card is one of the best features of Enchant Help Desk Software. Added to this, the ease of collaboration and reporting system which allows businesses to alter or improvise the route to success is also apparent. 

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A software that designs and prints tickets for managing reservation and season tickets for desiring passengers. It compete with counter tickets that are issued at the counter. There is a slight price difference in both areas. Cancellation and refunds are done on the spot, whereas eTicket booking takes 1 week time to refund the same. One can also print eTicket with eTicket pricing before the commencement of the journey.

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ExDesk Help Desk Software has multiple key features that prove to be beneficial for users. The primary USPs include the user-friendliness of the software, from the setup of ExDesk to its functioning. The software provides multiple useful features for quick management and deployment, suitable for all workflow needs. Moreover, the 30-day free trial version is a benefit for all users, including the reasonable ExDesk Pricing. With high levels of security and no additional software required for the operation, ExDesk ensures productivity and simplicity. 

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USP of Freshdesk is providing customer service support to every business from small to enterprise. It provides a single platform to handle all the customer conversations at one time. It converts emails into tickets, which are easy to track and manage. This software helps you to reach your customers and solve their problems.  

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The main USP of the Gladly help desk software is their pay per usage feature. The organization understands the staffing challenges in the peak seasons. Therefore Gladly pricing is only for the additional seats required apart from the purchase that is made initially for the year. 

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Gmelius Help Desk Software USP lies as a collaboration tool for bringing internal and external communication under the same umbrella. Continuous integration with your internal tools allows the team to work collectively in real-time virtual workspaces. Ease of handling business communication, solving customer queries, automated replies and sophisticated project management makes it the best help desk tool in the industry.
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The USP of Gnatta is quickness towards customers' needs and messages. It helps you to act more promptly to your customer queries, making them feel more heard by your advisors through Gnatta. With AI incorporation and reasonable Gnatta Pricing, it is a perfect platform irrespective of your enterprise size. The platform is UK-based, and no matter when your customer posts a query, they will be directed to the right person.

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Gorgias help desk software is the best customer service, and live chats help desk suite. Customer support requests can be generated through emails, live chats, phone, and social media. Services like a refund, cancel, loyalty points are available in one click. There are templates, automation, rules, and macros that cut the support time and make it more productive. 

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Every helpdesk tool has a primary aim. To resolve any customer's problem. GrooveHQ Help Desk Software features well developed automated customer management services where the key is customer conversation. The multiplatform utility makes it a very efficient tool and it is also preferred for its simplicity in setup. Its pricing is quite affordable and comes for a variety of business. It is trusted by over 8000 organisations and hence commands credibility in the customer management market. 

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USP of HappyFox Help Desk Software is it provides categories to the tickets and has support for APIs, emails. It has intelligent algorithms for auto-assigning the tickets. It has the option to type into social media accounts and auto-generation of tickets for the phone conversations.
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The options of live chat, automated messages and marketing via email within affordable HelpCrunch pricing makes it one of the favourites among businesses. Knowledge-based help articles also create customer satisfaction and reduce stress on the team.
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Help Scout USP is that it’s user friendly. Unlike any other help desk services across the globe Help Scout will provide you with a seamless experience so that you’ll be satisfied. It doesn't come with the expense of clumsy automation and a maze of customer portals. All you get is an easy way to make business with Help Scout and all your queries are solved.

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The USP of Helpshift is that it comes with some advanced customer service solutions to help companies resolve customer’s negative feedback. It's a software that has revolutionised the customer support sector through messaging-first customer experiences and affordable Helpshift pricing.  It's the leading industry in-app support that can serve up to 600 million customers each month.
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The main USP of Helpy is its Multilingual help desk and Multilingual Knowledge Base which can be accessed by anyone all over the world, as it supports so many languages, which is the easiest way to communicate with the user and help them so as to maintain customer satisfaction.
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With Hesk customers can easily search through the entire knowledgebase to search and find their query easily rather than connecting with support for unnecessary issues saving time and resources from both sides. Complete control of the ticketing process helps businesses to process quick and reliable solutions in satisfying customers completely. With Hesk cloud you can seamlessly install the software on the cloud to use them instantly.
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One of the best things about Hiver Help Desk Software is that it sends a notification to the user when an action is demanded. The bell icon rings and lets the concerned person know that he/she needs to take action. On the other hand, the ticket management system is also an excellent addition to the software.
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One of the most important USPs of HubSpot is that it ensures that all customers- past, present and prospective- are tracked and that no customer issues slip from its grasp. Customer feedback is integrated with the automated ticketing system to ensure better customer experiences every time.
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Hund Help Desk Software is capable of performing more than a million status checks every week for organizations all over the world. It can help you to host a status page where your team or users can check the service status by subscribing to notifications instead of contacting support. It reduces pressure from your support team as they do not have to repeat the same outage and restoration information. Thus, they can handle other important chores as well.   

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Inbenta USP lies in utilizing the power of AI to deliver optimized customer experience. Smart answering from Inbenta using AI-powered search gives highly accurate answers to satisfy customers perfectly. Inbenta can also integrate with your content sources and interfaces to bring all information under one umbrella. Inbenta has been successfully deployed across verticals in E-Commerce, Airlines, Logistics, Insurance, Banking & Financial Services, Travel, Utilities, Manufacturing, technology and more. 

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Intercom’s ability to send and receive customer messages onto a single platform is one of the most useful features. On top of it in the Intercom pricing plan, the whole team can get on the same page and work together towards the company’s goals.
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It is a legitimate tool that is used by many hackers to open respective IP addresses. If one finds a message such as “ErrorI could not see your service on port”, it indicates that the port is open and in use. Subnet mask consist of 24 bits and address is written as 255.255.255.0

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The main USP of the iService help desk Software is the tracking system. It allows its users to track their inquiry status online with real-time chat specifications. It is easy to track the status of the queries asked by customers. 

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