Best Live Chat Software

Comparing 38 vendors in Live Chat Software across 87 criteria.
All vendors(30)
Selected by small-360Analysts
1.7 Online

The USP of Hippo Live Chat Software is that Micro, Small and Medium Enterprises worldwide can use this program for supporting customers instantly. Hippo's screen sharing solution is the first to sit within a truly real time customer engagement stack. Hippo Live Chat Software comes with best In-app chat features to boost productivity like chatbots, screen sharing, third-party integration and many more. 

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4.8

Intercom live chat software stores data about users in order to allow the user to group together and message. The software gives access to the user's email address, information of the day a user first signed up for your product and the first and last seen of the user who visited the website or application. The system allows to see where the users come from, the number of times the user has visited the website, timezone, and get the information of social profiles and operating systems.

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ZenDesk Live Chat Software is the platform that integrates analytics with customer behaviour leading to a more satisfying buying experience. It allows businesses to actively engage with customers in real time while monitoring their behaviour through analytics and generating valuable feedback on improving the user experience. 

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4.3

Zoho Desk Live Chat Software aims to boost customer relations by providing support round the clock. Using artificial intelligence, it automates numerous processes for a speedy delivery of services. Zoho Desk also offers the option of self-service to customers by making available a variety of information about the product. This platform integrates various communication channels into one and is an extensible application designed to increase consumer satisfaction.

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Freshdesk is a cloud-based help desk system that has valuable solutions for shopper service and satisfaction. It provides a clear and passable interface making it simple. It makes it easy to work on one tag with ability to create personal notes visible only to agents. Email templates help speed up things, and time based rules certify that tickets are being used. The knowledgebase is easy to format and offers some flexibility with hypertext markup language.

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3.9
DRIFT is the leading real-time conversational marketing and sales platform. It combines instant messaging with AI-powered chatbots, allowing companies to grow their customer base and drive sales faster. DRIFT boasts a slew of features that make it stand out from traditional live chat software, such as intelligent lead segmentation, embeddable bots (chat-bots that can be embedded directly into a website), and Two-Way Chatbot-Human Handoff, which moves conversations between bots and humans when needed. DRIFT also enables companies to measure and track their conversational performance, providing insights that help them to refine their lead conversions.
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3.7
The messaging channels, live chat in real-time, chatbot for 24/7 and smart metrics make Freshchat different from the others. Responses to visitor’s questions are smarter and faster. Freshchat Live Chat Software combines AI and Analytics together to offer better customer support. Customers presented with a prompt personalized experience, in real-time. Mobile application for all team members is also available. It is user friendly and easy to install and set up. The free trial helps the customers to use and understand effectively without any unreasonable limits.
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2.9

Gist Live Chat Software is an in-app and on-site live electronic communication tool that permits its users to speak on to the web site guests and different users. It helps users to raise queries instantly and get answers from the other users at once that helps to fasten the sales method. it is provided with a conversation widget which may be seen by the guests and customers and additionally an inbox that is seen by the teammates. 

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2.9
Podium Live Chat Software is an Interaction Management platform which helps in redefining the modern relationship between the local business and their customers with the help of various online tools. The Podium platform makes it easy to manage all customer interactions from different social media websites and more. It utilizes text messaging for building customer relationships and building an online reputation on a variety of websites.
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The live chat software is a multifaceted platform that provides insights to boost growth, revenue, leads with the leverage of powerful tools such as Artificial intelligence for automation. It also provides accurate forecasting and analytical trends for business growth. This centralized platform is a reliable domain which tends to customer requirements.
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2.4

Moxie Live Chat Software utilizes powerful analytically driven AI tailor made to enhance customer experience by online tracking, monitoring customer behaviour and strategically approaching them through the data speculated through their behaviour. It can be easily embedded into the business website and is easy to use.

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2.4

By effectively personalizing every interaction, Matador Live Chat software helps users gain a higher conversion rate and generate brand loyalty among customers. Matador delivers conversations from in-market shoppers to clients’ business development centers and sales team. In this way, Matador enables involved parties to initiate a conversation conveniently and immediately via text messages. With Matador’s Broadcast features, the users can send text messages to a vast group of people. 

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2.4

Haptik Live Chat Software makes great use of artificial intelligence to create conversational chatbots which are well-equipped with NLU to engage in productive conversations with customers. In this platform, both AI and analytics come together to enable companies to generate more leads through maintaining constant and efficient customer support. With competent IVAs, Haptik Live Chat software can increase a company’s sales significantly based on the analytics. This platform provides all the necessary functions to maintain sales-customer engagements.

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Rocket Chat is a communication hub that helps users work remotely wherever they want with high-security standards. It provides complete transparency to users and does not require external applications for the functioning. Integration with Jitsi and features like Big Button for data privacy makes it a reliable domain for communication.
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Agile CRM Live Chat Software is a functional and affordable CRM automation software that encapsulates the three main modules: sales, marketing, and service. It provides sophisticated sales essentials, cloud-based services with personalized pop-ups and robust automation features for seamless performance to help build meaningful relationships with customers.

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2.1

Crisp live chat software is a rising star with a great user experience. Crisp allows users to watch what customers are typing in real-time, facilitating them to respond with correct information in less time. The mobile app eases the user’s task to interact from anyplace. Being formed by young entrepreneurs, it has all the features one would require to interact with its customers. Like the option of magic browser that lets you co-browse with your customers.

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LiveEngage is an advanced engagement system for effective communication with their users. It provides complete transparency and customisation to users, monitors on-site traffic to gain real-time insight about the behaviour of the user through life engage tags and utilises analytic trends to boost sales and provide exceptional customer support
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The USP of Acquire Live Chat Software is its multiple support channels, routing of more complex questions to
agents, and chatbots to answer easier questions. The utmost unique feature of Acquire Live Chat Software is that it provides the support team with the solutions to deliver high-quality support faster and more efficiently to the customers through support platforms they prefer. The one-click call feature on users’ websites allows customers to call for free.
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2
Needle Live Chat Software is a leading live chat solution for eCommerce. It collects the chat transcripts and gathers buyer data around products, trends and shopper experience and makes it easy for the shopper to buy products. It also helps users to easily find, filter and analyse past transcripts. It gives advantage by exposing opportunities and trends and also moves more traffic to their site
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The major USP is Retain that micro, small and medium enterprises worldwide can use this program for supporting customers instantly. Retain’s solution is the first to sit within a truly real-time customer engagement stack. It can also be used by small and medium-sized businesses that want to appear friendly and modern.

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1.4

iService live chat software is a single implementation customer support tool for helping customers across a variety of channels like telephone, email, and live chat. Its intelligent algorithms are very agile at providing a real-time interaction between B2B marketers and customers. The software also helps managers to keep track of progress with respect to customer support and feedback. 

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1.2
Chatra Live Chat Software is designed to boost online sales of a company using various unique features. It breaks away from the formal way of dealing with clients and communicates with them in a more personal way. By tracking chat history, enabling group chats and distributing chats smartly Chatra Live Chat Software aims to carve a unique position for itself in the industry
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1.2
Cackle Live Chat Software has a lot of features like website visitor tracking, customizable branding, routing or transfers, an offline form that make it unique from others. The online version runs in all browsers and requires the easy installation of desktop applications. Protection is provided to users by banning those who misbehave from the application. The chats can be transferred from one operator to another.
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BirdEye Live Chat Software is an efficient and reliable customer review and experience management platform that enables businesses to boost customer acquisition and retention. It provides key insights to give complete control over customer key decisions. It is a platform that collects, tracks and analyzes the business’ and competitor’s customer reviews and feedback to help the enterprise stay ahead in its efforts to increase revenue.
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The software provides live support to the customers, anytime and anywhere, making them satisfied and happy. It also supports various online chat representatives that answer to all the queries rapidly. The multilingual feature makes the software very convenient to use. Integrated mobile and desktop features give it easy accessibility. The offline feature of the software shapes it different from the others.

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tawk.to Live Chat Software aids a business in carrying out effective customer support services. It is an outcome-driven application which facilitates the process of lead conversion of even those businesses which do not have a website through its free customisable page. It is a very feasible option for companies as it provides an absolutely free service and is extremely easy to activate and use
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The USP of Tidio in Live Chat Software is its versatility. Features such as its WordPress and Shopify integration, linkable human agents, automated chatbot technology, email marketing automation, and custom branding options make the platform incredibly versatile and customizable. It also has a built-in analytics engine which allows customers to track the effectiveness of their chats. Tidio is also lauded for its advanced messaging capabilities, such as its ability to automate targeted messages to users based on their behavior on your website. Overall, Tidio offers a comprehensive live chat software platform that can fit any smart business’s needs.
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Zoho SalesIQ Live Chat Software supported and accepted worldwide. It evaluates and investigates every solution available and shortlists in the frame. It unites AI with the other functions to achieve greater results of selling and closing deals faster. Real-time live-chats help in lead scoring. The mobile application allows for easy interaction.
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