Service Desk Software

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Comparing 5 vendors in Service Desk Software.
Freshservice Service Desk Software is a complete IT Helpdesk System with Asset Management, Incident Management, CMDB, CSAT, SLAs, Reporting and more. Freshservice Service Desk Software provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets are often added, tagged, tracked and delinked, ensuring asset visibility and awareness. Freshservice also offers a gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to get pre-defined reports for incidents and changes using various filters.
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Halp is easy to use and provides a simple interface. It has a powerful ticketing platform suited for fast growing teams. It offers deep integrations with Zendesk, Jira and more for clients who have a ticketing solution in place. It allows creation and answering of tickets from Slack or email. It allows users to triage requests, automate workflows, and solve tickets faster in Halp pricing plan. IT asset management, knowledge base, SLA management, change management, incident management, mobile access and self-service portal are key features of Halp.

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Jira Service Desk is suited for IT teams and helps companies use a single platform across IT. It is a collaborative, affordable, modern, powerful ITSM software which is built for rapid service delivery. Jira Service Desk offers capabilities for ITSM processes like Request, Incident, Change, Problem Management and more and is an intuitive ITIL-certified ITSM solution.
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The software is a powerful, easy-to-use remote support solution for PCs, Macs and mobile devices. It takes control of how customers experience remote desktop support with the company. LogMeIn Rescue gives branding and customization power to shape the support solution to the user's unique needs. The software keeps users and business safe through enterprise-grade security measures. It creates the ecosystem that works for business. The software connects seamlessly to the tools which users already rely on with built-in integrations and robust, open APIs. The software scales to deliver flexible, reliable remote support no matter how big business is or how fast it grows. It defends against credential attacks with time-based codes or a simple one-tap prompt on device.

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With comprehensive automation and outstanding flexibility, Requuest is quick and efficient. Its IT support tool is customizable and adaptable to suit business needs. The easy to use self-service portal helps to manage all demands in a time-efficient manner to maximize customer support. The cloud-based Requuest tool also supports CMDB, then far more. Requuest is available on preferred mobile platforms. It goes with users wherever they go, it’s that effective. It is up to date with the latest technology, team efficiency will be at its highest with increasing productivity and impressive service delivery. With Requuest, businesses can track and measure service level compliance, agent performance and daily issues resolved.
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