Casengo is a Help Desk Management Software which is suitable for businesses of all sizes. The software provides prompt and effective solutions for customer care services. It allows for uses to manage their tasks extensively, to team up with colleagues, and to receive performance reports to strategize and perform better.
Casengo Pricing depends on the three different versions available. These plans are Basic, Premium, and Enterprise. The Casengo Pricing for each falls in the range of $9 to $44 per month billed annually. Moreover, the pricing for Premium and Enterprise belongs to the range of $39 to $69 per month, billed monthly. There is a free version of the software available for a single agent.
Casengo Help Desk Software does provide a free trial version, which consists of the features belonging to the Enterprise plan, for 14 days.
The software consists of multiple attractive features at fair Casengo Pricing as well. Some of the features that are worth noting are listed below.
Effective Management: Supports multiple channels including Facebook, WhatsApp, Twitter, email, live chat, and others. Provides users with a self-service feature. Manages customer queues efficiently and includes automated options to reduce timeKnowledge Base and Management: Stores all information including all kinds of files and posts in one place for easy access. Includes private notes and customer queries as wellTeam Collaborations: Allows for teaming up of agents to increase the efficiency of real-time responses and an increase in productivity. Provides a shared team inbox with necessary details for efficient accessReporting: Produces performance reports for both agents and users. Monthly and weekly reports