Deskpro Help Desk Software is a multiple platform customer management software which combines powerful and flexible tools for raising and resolving queries by the customers. The multi-channel software enables the customer to raise tickets through various platforms by syncing the account and to which the right professional can find its way for providing a solution. A single database system reduces the risk of duplication and hence ease efforts of the company professionals.
Deskpro pricing depends on whether cloud-based or on-premise deployment is chosen. Deshdrohi cloud version is priced at $30 per agent per month. On-premise Deskpro costs $1800 per 10 agents per year. There is also a free trial available to access the usage of the software. Most software companies and vendors require you to contact them with details so they can offer competitive personalized pricing based on your needs. For the best Deskpro pricing plans, contact the vendor.
There is a 30 minutes personalised demo available on request where a Deskpro support staff provides a full tour of service offered. After which, the paid plans can be purchased from the official site.
Deskpro Help Desk Software comes with some great built-in features that combined with automation provides the customer with a satisfying experience. The features are listed below.
Captures every interaction from the user providing ease of use. Stores them in a single repository for multi-channel access by the company community. Collaboration:
Shared inbox makes things easy. Get input with agent IM and internal notes. Automation:
Intelligent helpdesk solutions. Eliminate repeated work and quickly get back to the most relevant work with auto-suggest features. Insights and integration:
Insights and analysis provide a better way of communication. Integration of third-party apps and gain a wide working space.