In a time when a happy customer is one of the essential steps for a business to succeed, Enchant Help Desk Software proves to be a powerful tool. This software is embedded with several utility features that help improve customer service representatives to help manage tickets and provide customer support. The tools help adopt a personalized approach towards each customer.
It is good that there are no tier-based charges with this software. Enchant Pricing is simple and straightforward. There is only one plan that is user-based. The software is available at $15/user/month. All the features and solutions are available at this single price. Be it email inboxes, messenger, rating system, work automation, reporting, etc.
You can get a free demo for 30 days before thinking about the pricing. All the tools provided under the paid plans are also available in the trial period. You can test the products and ascertain whether the software conforms to your needs or not.
Enchant Help Desk Software Features
Read ahead to know more about Enchant Pricing and customer-centric features:
Powerful help desk: Ability to handle customer issues and requests from a unified platform. A single card that contains all the information about the customer. Previous messages, complaints, purchases, and profiles. Customers get a personalized response to their queries that increases brand value and loyalty. Enhances team collaboration: Shared inbox allows easy collaboration among the customer service team. Proactive organizing solutions with Smart Folders, Private Notes, and Task Delegation.Product-specific knowledge base: You will get to create a product or brand-specific content, allowing the customers to find easy answers. With Enchant, you can present the basic customer queries in multiple languages (more than 17). Provides interactive reporting: You can make informed decisions with the help of smart and detailed analysis reports. Different sorts of reporting include Conversion reports, Team Report, Happiness Report, and Performance Report.