Freshdesk Pricing & Demo

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Freshdesk
California, USA
2010
$101MN to $500MN
Enterprise
51 Likes
87 Buyers Negotiating

Summary

Freshdesk Help Desk Software is a customer service solution that provides a single platform to handle conversations with every customer. You can systemize the repetitive work and save you valuable time by automating everything. The software supports every type of business in delivering customer support and completely satisfies customer needs by resolving their issues on time.

Freshdesk Pricing

The Sprout or trial plan is completely free to start customer service for a few people. Freshdesk pricing depends on its four plans: Blossom, Garden, Estate, and Forest. The price can be paid monthly or yearly. Every type of customer service plan is available from small teams to enterprises with different Freshdesk pricing. 

Freshdesk Demo

You can schedule a demo session of Freshdesk for 1 hour. The product consultant helps you in understanding the workflow of the software. No Freshdesk pricing is required to get a brief demonstration of providing customer service to your customers with the help of software.

Freshdesk Help Desk Software Features

Check out some exciting features of Freshdesk Help Desk software: 

Tracking of Conversations: Every customer email converts into a ticket, i.e., easy to track and manage. Deadlines for ticket response and customizing its status. Easy to perform multiple actions on the ticket

Resolve Customer Issues: Share and discuss specific parts of the ticket. Link related tickets to resolve complex customer issues

Manage Communication Channels on a Single Platform: All the social media sites, calls, emails, websites, etc., can be handled together on a single platform.

Manage On-field Service Operations: Create, schedule and manage service tasks. Update information from customers and resolve their issues

Increase Productivity and Data Security: Automate repetitive tasks of Helpdesk. Identify issues and improve performance. Customize customer portal, agent roles, and workflow. Ensures high-grade network security to protect product and platform

Discussions

Discussions (1)
Buyer
Girish Patil's requirement
11/07/2022
"Ticket management tool with custom fields "
Like
Comment
Strengths
  • +6
    Cloud, Web-based, SaaS
  • +8
    Hybrid
  • +7
    On-Premise
  • +12
    Live Support Chat
  • +10
    System Integration
  • +11
    Ticketing
  • +14
    Community Forums
  • +5
    Interactive FAQs
  • +12
    Knowledge Base
  • +13
    Searchable Articles
  • +10
    Attachments/Screencasts
  • +8
    Response Automation
  • +9
    SLA Management
  • +11
    Ticket Collaboration
  • +6
    Ticket Response
  • +7
    Workflow
  • +5
    Chat/Live Support
  • +14
    Email to Case
  • +9
    Phone
  • +6
    Social Integration
Cautions
  • -13
    Concurrent Calling
  • -6
    Customization
  • -10
    Dashboards
  • -8
    Integration
  • -9
    Reporting
  • -12
    Suggestions
  • -7
    User, Role, and Access Management
  • -13
    Consulting
  • -9
    Maintenance & Troubleshoot
  • -12
    Customer and Contacts Database
  • -5
    Ticket Creation
  • -13
    Customer Portal
  • -11
    Mobile SMS
  • -7
    Voice
  • -10
    Web Chat
  • -11
    Intelligent Search
  • -5
    Mobile User Support
  • -14
    Session Queuing

Freshdesk Reviews

user-icon

Buyer, Ecommerce

5
Apr 29, 2020

“Easy to Use”

The implementation process is very easy. One can provide support to customers by providing answers on every possible platform.
Useful (0) Not useful (0)
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Buyer, Finance, SME

4
Apr 29, 2020

“Unite Social Media”

The software can manage all social media applications, emails, and calls with ease.
Useful (0) Not useful (0)
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Buyer, Construction, Enterprise

2
Apr 29, 2020

“Great Application to Fulfill Customer Needs”

It is an amazing customer support software that helps in resolving different customer problems at the same time.
Useful (0) Not useful (0)
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  SME
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