Freshdesk Help Desk Software is a customer service solution that provides a single platform to handle conversations with every customer. You can systemize the repetitive work and save you valuable time by automating everything. The software supports every type of business in delivering customer support and completely satisfies customer needs by resolving their issues on time.
The Sprout or trial plan is completely free to start customer service for a few people. Freshdesk pricing depends on its four plans: Blossom, Garden, Estate, and Forest. The price can be paid monthly or yearly. Every type of customer service plan is available from small teams to enterprises with different Freshdesk pricing.
You can schedule a demo session of Freshdesk for 1 hour. The product consultant helps you in understanding the workflow of the software. No Freshdesk pricing is required to get a brief demonstration of providing customer service to your customers with the help of software.
Freshdesk Help Desk Software Features
Check out some exciting features of Freshdesk Help Desk software:
Tracking of Conversations:
Every customer email converts into a ticket, i.e., easy to track and manage. Deadlines for ticket response and customizing its status. Easy to perform multiple actions on the ticketResolve Customer Issues:
Share and discuss specific parts of the ticket. Link related tickets to resolve complex customer issuesManage Communication Channels on a Single Platform:
All the social media sites, calls, emails, websites, etc., can be handled together on a single platform.
Manage On-field Service Operations:
Create, schedule and manage service tasks. Update information from customers and resolve their issuesIncrease Productivity and Data Security:
Automate repetitive tasks of Helpdesk. Identify issues and improve performance. Customize customer portal, agent roles, and workflow. Ensures high-grade network security to protect product and platform