HappyFox Help Desk Software is a cloud-based Customer Relationship Management solution that helps the business to find new customers, raise their business and keep engaging their customers by providing ticketing solutions and help desk to businesses across the industries.
HappyFox Pricing depends on the plan. Plans are AGENT-BASED PRICING and UNLIMITED AGENTS. Agent-Based plans are Mighty, Fantastic, Enterprise and Enterprise Plus and HappyFox pricing start from $29/month. Unlimited Agent plans are Starter, Growth, Scale and Scale Plus and HappyFox Pricing starts from $1499/month.
HappyFox Help Desk Software has restful APIs and an array of different channels for the tickets to come from the existing web into software. You are able to type in social media accounts like Facebook, Twitter etc. It has integrations generating reports of the phone calls and emails.
Here are some of the features that we get from HappyFox:
An efficient Ticketing System to track IT Incidents and Outages:
Tickets can be grouped into categories. Have support requests from multiple channels like emails, API, charts etc.Realtime Help Desk Reporting:
Get the insights from the Agent activity report. Monitor the ticket inflow and identify the peak hours.Manage Help Desk Performance:
Manage, Monitor and report the SLA (Service Level Agreements). Alerts and Escalations to timely resolve the issues/requests.Automate the Relative Support Workflows:
Intelligent auto-assignment algorithms assign the tickets to the right agents. Powerful automation rules to solve complex technical support.