HelpCrunch Pricing & Demo

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HelpCrunch
84 Likes
76 Buyers Negotiating

Summary

A modern solution to tend to more customer requests, and closing of more deals, HelpCrunch Help Desk Software gets all of it covered with their customizable chat option, automated email marketing, and knowledge-based software. Providing all tools required for satisfactory customer communication, yet HelpCrunch has been able to maintain low HelpCrunch pricing all across. 

HelpCrunch Pricing 

HelpCrunch pricing is relatively cheaper, and customers have the option of monthly or yearly payment with 10% off on annual billing. For annual billing, the standard plan is $12 per month per member and the premium plan is for $20 per month per team member. Other than this, the enterprise plan customizes the plan according to customer requirements and is billed accordingly. For the best HelpCrunch pricing plans, contact the vendor.

Demo

A free 14-day trial is available to all customers both for the standard and the premium plans. For customized plans, businesses can request for a trial of the plan before purchase and negotiate the price accordingly. 

HelpCrunch Features

Some of the best features of HelpCrunch Help Desk Software are- 

Software providing generation of leads for inbound sales: Generates more conversations with qualified website leads and aids in closing deals faster. Automated management of incoming texts in the chatbox and email follow-ups within minutes. 

Engagement and satisfaction of customers: Behaviour-based automated messages to keep customers engaged and satisfied. Creative and attractive pop-ups to grab customer attention.

Seamless workflow using HelpCrunch integration with other tools: HelpCrunch Help Desk Software can be associated with the team messenger of Slack or Tumblr to receive notifications of customer messages. For websites built on WordPress or Magento, HelpCrunch can be set without a single line of code required. 

Software-based on knowledge: 24/7 customer support on self-service reduces the load for the public relations team as customers get major details from help articles. Well structured knowledge-based content hierarchy can be built to help customers find answers quicker 

Discussions

Strengths
  • +6
    Cloud, Web-based, SaaS
  • +7
    On-Premise
  • +9
    Maintenance & Troubleshoot
  • +10
    System Integration
  • +11
    Ticketing
  • +6
    Ticket Response
  • +6
    Customization
  • +10
    Dashboards
  • +14
    Session Queuing
  • +8
    Hybrid
  • +13
    Consulting
  • +12
    Live Support Chat
  • +14
    Community Forums
  • +5
    Interactive FAQs
  • +12
    Knowledge Base
  • +13
    Searchable Articles
  • +10
    Attachments/Screencasts
  • +12
    Customer and Contacts Database
  • +8
    Response Automation
  • +9
    SLA Management
Cautions
  • -11
    Ticket Collaboration
  • -5
    Ticket Creation
  • -7
    Workflow
  • -5
    Chat/Live Support
  • -13
    Customer Portal
  • -14
    Email to Case
  • -11
    Mobile SMS
  • -9
    Phone
  • -6
    Social Integration

HelpCrunch Reviews

user-icon

Buyer, Manufacturing, SME

5
Apr 29, 2020

“Consumer satisfaction, team coordination and customer engagement guaranteed”

Integration with other platforms and tools makes coordination easy and automated messages and emails keep the consumer engaged.
Useful (0) Not useful (0)
user-icon

Buyer, Software, SME

2
Apr 29, 2020

“Justified pricing”

The features involved completely justifies the pricing and provides a positive user experience. Also with the preloaded features, it''s a must recommended tool in setting helpdesk management.
Useful (0) Not useful (0)
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Company Size :
  Enterprise
  SME
  Startup