Helpshift Help Desk Software is a leading help desk software for advanced digital customer service solutions. Used by some of the leading brands like Supercell, Microsoft, Tencent, Virgin Media, and more, this software helps customers to get engaged over any device, website or app with a seamless messaging-based service experience. With Helpshift, companies can get customised bots and cash management systems with AI-powered facilities.
Helpshift Pricing is quite affordable for small and medium organizations who can make use of the free trial of Helpshift's starter plan. There also exist upgraded features like the company's pro plan that will cost the company around $150 per month for two to three members. Most software companies and vendors require you to contact them with details so they can offer competitive personalized pricing based on your needs. For the best pricing plans, contact the vendor.
Helpshift comes with a free requested demo for companies to explore in-depth customer service solutions. The product demo includes bots, AI, and high advanced messaging services. With affordable Helpshift pricing, companies can easily choose this helpdesk software for high-end customer service experience.
Helpshift Help Desk Software Features
Helpshift Help Desk Software comes with some amazing features for hassle-free customer experience.
Helpshift comes up with smart digital views that provide agents with ways to categorise issues based on tags. Tickets are assigned to certain agents based on language, topic, or urgency.
Automation: Helpshift comes with the feature of automatic responses to set up assignments based on pre-categorised business logic. The automation feature can be broken down to two main categories like-new issue automation and auto-resolve automation.
Searchable Native FAQs:
Searchable native FAQs allow users not to scroll and find answers to their questions. A search bar will automatically appear to help users with suggestions on a real-time basis. In-app FAQ pages work as a virtual assistant for the users to go for information on their own.In-App Messaging and Chat:
Helpshift allows direct communication between users and developers without any mid-level agent. With in-app messaging and chat options business agents can respond faster to customer queries thereby ensuring positive feedback.