Intercom HelpDesk Pricing & Demo
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Summary
Intercom Help Desk Software can handle the majority of the tasks related to customer acquisition, engagement, and retention. Even though it is a simple messaging application, you can perform this task on a considerable scale and develop customer-specific communication strategies. Basically, Intercom Help Desk Software can help you continuously communicate with the customers at every stage of the buyer’s journey.
Intercom Pricing
Out of the 4 Intercom Pricing structures, the Accelerate plan is the most popular. At $499/month, you can benefit from automated workflows and performance reporting. Other Intercom pricing plans are Start and Grow to cost $39 and $99 per month. The most comprehensive plan is Scale costing $999/month.
Intercom Demo
You can try the Start and Grow plan for free. But the trial period will last for 14 days. Within the demo service, you benefit from services like live chat, outbound chat, help centre, save replies, slack integration, and a few others.
Intercom Help Desk Software Features
Intercom is a truly versatile software that uses bots and other smart features for better customer management.
Customer Acquisition: You can send customized messages to potential customers based on their behaviour and action taken. In the absence of a customer service representative, Intercom asks the lead for their email address to initiate communication later.Tracking and Monitoring: On the main dashboard, you can see the customer’s location and the last page they visited on the website. This will give you a headstart for the conversation. All the chats from different customers are visible on a single page, which allows for proactive collaboration.
Team Collaboration: Sending bulk messages across all the teams and to different customers can be done from a single window. You can also send additional notes and comments for a particular interaction with the customer to get insights.
Performance Tracking: Smart chat and representative tracking allow you to check which team’s performance in terms of time taken to resolve issues, queries solved, etc. You can also get a graphical representation of the team’s performance in weeks or months to analyze their collaborative efforts.
Discussions
Discussions (3)
Buyer
Heli Shah's requirement
08/02/2022
"I am looking for help desk software I am looking for help desk softwareI am looking for help desk softwareI am looking for help desk softwareI am looking for help desk software"
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Buyer
Heli Shah's requirement
27/12/2021
"hello i am looking for help desk software "
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Buyer
Heli Shah's requirement
27/12/2021
"how does it works we want to know "
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Strengths
Cautions
Intercom Help Desk Reviews
Buyer, Manufacturing, SME
Apr 29, 2020
“Generated leads for us”
Even if a customer clicks on a targeted page, Intercom allows us to send a customized message which resonates with the customer’s requirements. This is awesome.
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Buyer, Director, Analytics
Apr 29, 2020
“Benefits outweigh the price”
Intercom Pricing was not the concern from day one, because we could do so much with it, the price never mattered.
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Company Size :
Enterprise
SME
Startup
