Issuetrak Help Desk Software is management software, customizable to suit the individual needs of different helpdesk teams. Besides economical and convenient Issuetrak pricing, it provides built-in security measures to deal with issues and vulnerabilities. It leverages cloud-based services of Amazon Web Services. It provides two-factor authentication of employees along with continuous internal and external surveillance.
Issuetrak pricing begins at $59 per month per user. This plan requires agents to have licenses while the end-users can be unlimited. Though it does not have a free version, free trials are provided. It can be installed on the Windows platform and is a web-based SaaS (software as a service). Most software companies and vendors require you to contact them with details so they can offer competitive personalized pricing based on your needs. For the best pricing plans, contact the vendor.
Issuetrak Help Desk Software enables its prospective users to try out its services before purchasing through the option of a free demo, which can be scheduled through its website. One can also opt to communicate with product experts. Besides these, one can directly call on the number provided on the website for further details.
Issuetrak aims at providing maximum services including tracking tickets, faster communication and defining custom fields. Some of the exciting features of Issuetrak are listed below.
Multi-Channel Submission: Submission and updating of tickets at any time or location. Provides services in mobiles, e-mails as well as web forms.
Customizable Forms and Fields: Provides customized forms to make ticket submission intuitive to users. Enables ease of ticket submission for users by providing predetermined drop-down fields.
Attachments: Enables users’ convenience by not limiting themselves to any file type or quantity limitations. Informs about tickets, knowledge-based articles, projects and more
Checklists and Tasks: Promotes assigning of tasks to streamline workflows. Enables setting up of checklists. Provides a secure radar to access all details
Reports and Dashboards: Generates accurate reports pronto. Inspects ticket statistics with an intuitive dashboard