LiveChat Help Desk Software is great at handling every aspect of proactive customer support for any kind of business. This is a comprehensive solution provider that gives access to solutions like omnichannel communication, sales tracking, and leads monitoring. Further, this is a tool that lets you inject more revenue by channelizing effective sales strategies.
LiveChat pricing starts from the Starter plan priced at $16/agent/month (billed annually). For bigger teams, you can subscribe to the Team Plan, which will cost you $33/agent/month (billed annually). For a full-fledged customer service team, go for the Business Plan costing $50/agent/month (billed annually). The price structure for Fortune 500 Companies is revealed post a discussion.
If you are still a bit sceptical about the LiveChat pricing, then you can take a 14-day free trial. In this demo version, you will get to experience all the features provided in the Team Plan. This includes chat history, ticket management, reports, data security, widget customization, and others.
LiveChat Help Desk Software Features
To know more about LiveChat Help Desk Software smart features, how you can provide amazing customer experience, read on.
Smart Response System: AI-based interface identifies the customer query and forwards it to the required station (Support or Sales). You can see as the customer types their query allowing you to reply faster. Answers to common questions can be saved for future use. Capture New Leads: The customer service representatives can show goods to the customer via chat. Send interactive responses via cards, carousels, and buttons to help the customers narrow down their choices.Resource Management: LiveChat also allows you to record and store the product data for faster response generation. Further, it helps understand the product performance and customer support tracking. Tools like chat rating, post-chat survey, and customer satisfaction report help improve customer satisfaction. Team Collaboration: Teammates can transfer chats and messages to each other. Both the representatives and customers can send files or attachments to each other.