Oracle Service Cloud help desk software is a customer interaction platform that solves the queries and records the data for use. It can be accessed from any device and uses an automated approach to guide people through the organic channels and knowledge containing databases. AI-driven technology improves itself with each customer interaction experience.
Oracle Service Cloud Pricing
Pricing is subscription-based pricing. A free trial is available. The price starts from $90/ seat as a standalone chat DAD and can go up to $250/ seat in the enterprise plan. The user needs to submit a quote before finalising the plan. You can contact them through their website to know more. Most software companies and vendors require you to contact them with details so they can offer competitive personalized pricing based on your needs. For the best pricing plans, contact the vendor.
Oracle Service Cloud Demo
A demo version is available upon request. It can be further upgraded into one of the paid plans as per requirements. There is a customisable option also available. The trial version is free and gets renewed at existing rates.
Being a cloud-based technology, it provides a full set of robust helpdesk management solutions to the users. Some of the features are enlisted below:
Media & Communication:
Customer engagement through rich AI-driven mechanisms. Provides self-service to customers via the existing internal knowledge database. Mobile version available for simplicity Retail & consumer market:
End consumers can be engaged directly through cross channel transitions. Get all types of behavioural and consumer data for better predictionsService and advisors:
Scalable contact centre solution. Oracle intelligent advisor for smart advice Knowledge management:
Delivers effortless knowledge management tools. Smart chatbots with dedicated algorithms. Automated deployment of the right knowledge to users’ queries