OTRS Pricing & Demo
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Summary
OTRS Help Desk Software is a software that provides fully-managed services for help desk, which includes ticketing, automation, and notification. It includes ITIL processes, SLA management, or corporate security process management that can be configured as per the needs. To streamline communication, track and identify trends, it can be a perfect solution for every user.
OTRS Pricing
The OTRS pricing of the product depends upon its features. How much is that product capable of holding the price, and is it worth it? There is no OTRS pricing provided by the vendor yet. But there is an option for the free trial. Most software companies and vendors require you to contact them with details so they can offer competitive personalized pricing based on your needs. For the best pricing plans, contact the vendor.
OTRS Demo
OTRS can be easily installed and is supported on every platform. There are training sessions available in person, live online, or through webinars and documentations. There is 24x7 live online support for the customers that provide efficient business hours without OTRS pricing.
OTRS Help Desk Software Features
Here are some of the critical features of the OTRS that make it an ideal choice for every user.
Provides Help Desk Services: Experience real-time chat with customers. The self-service portal is also available. Provides big document storage for proper managementAvailability of IT Services: Provided with a service catalogue. Different management systems like the contract, incident, release, and ticket management.
Issue Tracking: An issue management system that helps in recurring issues. Dashboard with all the features is provided for issue tracking
Remote Work: A time zone tracking system. Every employee can be monitored easily through live chats
Service Desk: The knowledge base can be provided for easy usage.
Workflow Management: Graphical workflow editor for the management. Access control and permissions
Discussions
Discussions (2)
Buyer
Sivakumar's requirement
31/01/2024
"Ticketing system for IT, Admin, HE is required"
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Comment
Buyer
Tim K's requirement
15/10/2021
"OTRS Ticketing"
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Comment
Strengths
Cautions
OTRS Reviews
James Smith
Apr 29, 2020
“Basic Ticketing Tool”
OTRS is the basic suite used in small organizations with easy usage and great efficiency.
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Buyer, Education, SME
Apr 29, 2020
“Highly Customizable”
It makes overviewing of details easier for the ongoing as well as past tickets. There are clear options available for customization.
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Buyer, Software, SME
Apr 29, 2020
“Easy to Use”
The easy demo has been provided that can make you easily understand the suite and how to use it. This software is an effective way to provide support services to customers.
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Success
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Company Size :
Enterprise
SME
Startup
