LiveAgent Help Desk Software is a cloud-based omnichannel help desk system packed with incredible features. With LiveAgent multi-channel communication you can connect customers from chats, emails, social media and calls to deliver a personalized experience. LiveAgent is available through an online browser, plugins, and mobile applications (iOS & Android) to work from anywhere anytime.
LiveAgent pricing comes in three different plans with Ticket, Ticket+Chat, and All-inclusive. Each plan has exclusive features along with specific LiveAgent pricing. Ticket plans are chargeable at $15 per agent per month, Ticket+Chat plans start at $29 per agent per month and All-inclusive plans cost around $39 per agent per month respectively. Online training, webinars, documentation and 24x7 support will help you to get acquainted with all the features to match your business requirements.
LiveAgent demo is available free for up to 7 days with limited features only. LiveAgent demo includes an unlimited number of agents, important support channels (email, live chat, contact forms, and knowledge base) along with 7 days history for tickets and 24/7 support. Connect with support to get the trial version to meet your business-specific needs.
Here are the features that make LiveAgent a remarkable help desk software system.
Well Organized IT support: Automated ticket routing with split & merge tickets. Customizable branding. Rules and Workflow automation. Interaction tracking and ticket management. Instant service with the fastest chat widget
Comprehensive Customer management: Multi-channel communication. self-service portal and real-time chat. Call-centre support, video chat, IVR and recordingsOther Outstanding Features: Multi-lingual support. Ease of integrations with 3rd party tools. Multiple industry-specific solutions. Offers support to several business niches. More productive and optimized ROI. Improving productivity by introducing automated procedures in workflow