Salesforce Service Cloud Help Desk Software Pricing & Demo

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Salesforce Service Cloud Help Desk Software
Online
California, USA
1999
$10BN to $50BN
Enterprise
78 Likes
80 Buyers Negotiating

Salesforce Service Cloud Help Desk Software USP

USP of the helpdesk software is that it gives individual attention to the customers and keeps them satisfied. Also, access from any device has made life easy for the customers as they can easily clarify their queries on the go. Request Salesforce Service Cloud Help Desk Software Pricing to get more information.

Summary

Salesforce Service Cloud helpdesk software is a CRM (Customer Relationship Manager) platform based on the company's CRM software for sales professionals. By using service cloud, a user is allowed to automate service processes, find articles and will be able to streamline workflow. The software provides a one-to-one relationship with the customers from any device. 

Salesforce Service Cloud Pricing

The pricing depends on the plan you choose. The pricing is made in such a way that you will find a suitable plan for yourself. The pricing starts from 25 USD per month to 300 USD per month. For the best pricing plans, contact the vendor.

Salesforce Service Cloud Demo

With this software, you can deliver a complete view of the customer and save employees time with productivity tools. As it is a salesforce platform, all your customer data can be brought up from many departments and systems. 

Features

Here are some of the best features of:

Case Management: Agents can now juggle between several cases at once. Agents can respond to multiple requests at the same time.

Knowledge Bases can be created: Creating and managing contents can now be done by agents. Articles created will be beneficial for the agents.

Tie-up with Agent: Customers can communicate with agents through chatters. Integration of solutions into existing chatter feed is possible.

Customer Service Mobilized: An individual can use service cloud not only by computers but also from any device like cellular phones. If mobile phone users have any issue, they can often start a chat session from the mobile application.

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Salesforce Service Cloud Help Desk Software Reviews

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Buyer, Healthcare, SME

5
Apr 29, 2020

“Working in Business”

Salesforce is a great tool which is flexible in business use cases and native case management. This is done by combining the approval process and workflows, which is great.
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Buyer, Finance, SME

4
Apr 29, 2020

“Improved interaction with customers”

Agents can handle multiple users at once due to the advanced tools provided to them. Also now there is support for integrated databases which is not supported in similar softwares.
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Buyer, Software, SME

3
Apr 29, 2020

“Individualized Support”

Customer requests are now supported and customer profiles can now be created which will prompt requirements of the customer.
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