UVdesk Help Desk Software provides the best help desk solution in minimum effort and maximum ease with popular features and scalable apps with e-commerce integration. With robust knowledge, it helps users to generate powerful reports for powerful systems.
There are two plans pro and enterprise. UVdesk pricing starts from $11/month. It also has an open-source plan and UVdesk pricing is free. According to the features, the UVdesk pricing is decided. Most software companies and vendors require you to contact them with details so they can offer competitive personalized pricing based on your needs. For the best pricing plans, contact the vendor.
After selecting the plan the user will get all the features as per the plan. UVdesk asks for the plan and it can be changed as per the user's wish. During the trial period, the user can discover all the features and decide to choose the plan according to the need.
Here are some of the features of UVdesk:
Auto-generation of a ticket from the email. An email notification is sent to the customer whenever an agent replies to the ticket. The customer can directly reply from the mail and it will automatically generate a ticket. Private note feature in the ticket for fellow agents regarding topics like follow up, update etc.Task Management:
The option of providing the deadlines for the task so that work is completed on time and efficiently. Task Creation option from the tickets generated. Customization:
The option of providing their own logo and banner to make the support portal ravishing and customers can easily identify the company. The owner can change the colours, tiles, fonts, links, links hover and article without any complexity and all in just one click.Customer Follow Up:
Provide the finest customer service that makes customer amuse. Notification to the customer for not reverting back to the ticket