Freshdesk is a cloud-based facility table system that has valuable solutions for shopper service and satisfaction. Freshdesk unifies conversations from email, phone, web, chat and social media. It helps users resolve issues and queries across channels immediately. It generates a visible outline of the users incoming chat volumes and overall team performances. It categorises chats supported topics and passes the shopper requests to the correct teams.
Freshdesk pricing plans provide a free app and four price points for varied businesses. All Freshdesk pricing plans include email support and phone support.
Sprout - Free
- Blossom - $19 per user per month.
- Garden - $35 per user per month.
- Estate - $65 per user per month.
- Forest – $125 per user per month.
- Field Service Management - $29 per user per month
A 21-days free trial is provided and conjointly the user will switch to any plan in between those 21-days. Freshdesk also provides email support to it's users that require the same.
- Support for traditional channels like email and phone similarly as stylish channels like chat, forums and social media.
- Permits every account to possess a multiple custom mailboxes associated with it, that helps to manage all the emails at one place.
- Provides an internal game mechanics that flip the shopper support job into a fun game for agents.
- Engages internal game mechanism into monotonous tasks and helps as a differentiator in the help desk market.
Extended Support with Integrations
- Integrate eCommerce and cloud storage to empower support teams with wealthy information regarding customers.
- Helps in clinching deals in trendy organisations
- Managing all queries during a single dashboard and queuing based on urgency.
- Supports self service selections like databases and forums so that customers will have access to the information required.