Needle Live Chat Software is a chat interface for eCommerce. It provides real-time expert shopping assistance services for eCommerce websites. It generates a chat and voice communication platform which allows product owners to engage shoppers. It is designed for continuous brand knowledge. It tracks behaviour to find and list shoppers based on their intent to buy. It is a mobile-friendly software. All the data is captured and stored in databases.
Based on the type of requirement, Needle Pricing can range from $150 to $500 per user, per month. Below are the Needle Pricing segments:
- Sales Chat - $150 per seat per month.
- Product Owner Chats - $250 per owner per month.
- Insights - $500 per user per month.
Needle Live Chat Software provides a free trial to customers through photo or video-based demonstrations with the software or on the website. Needle also solves user queries on emails if someone requests such support.
Matches eCommerce customers with product owners in real-time:
Provides customers with the option of connecting with a product expert. Matches shopper based on shopping activities and owner’s proficiency automatically. Helps the customer begin or complete the shopping journeyEngage in a full display chat conversation:
Provides customers with the owner’s personal information, profile for getting a better environment for the customer. Provides better insight and recommendations to the shoppersUse of dynamic shopping tools for a better experience:
Helps in finding out the features, functionalities and price that shoppers need. Provides the product list for the best matches into the active conversation windowEmpowers customers to control on-screen actions:
Allows customers to zoom or rotate product photos for a close look at their purchase. Allows to compare between two different products while keeping the conversation going on