The live chat software is an advanced AI platform that centralizes data, sales, and marketing of business enterprises to align with their customer needs. A self-service portal for consumers and business it promotes Omni-channel routing and plugins to agile to the customer’s requirement. Real-time tracking and customization features establish it as a trusted and secure platform which boost performance and drive customer satisfaction.
Salesforce Service Cloud Pricing
Based on the business requirements the software is available which follows the price scheme listed below:
- Essential: 25 USD/user/month (billed annually)
- Professional:75 USD/user/month (billed annually)
- Enterprise: 150 USD/user/month (billed annually)
- Unlimited: 300 USD/user/month (billed annually)
Few add-ons with an additional price ranging from 50 USD to 75 USD can be incorporated into the schemes based on the product requirement. For more details about their pricing plans, please contact the company.
Salesforce Service Cloud Demo
The website provides demos in the form of videos and illustrations for the users to get accosted with the platform. A free trial of the platform is available for users to get acquainted with its functionalities and services.
Features
Lightning Console
- Provide complete customer information to maximize agent productivity.
- Integrate dynamic responsive layout which provides frequently used action to deliver better customer experience.
Case Management
- Promote customized services and assistance with the help of AI service.
- Maintain a record of updates and alerts from the customer, keep track of calls and log calls in automated records.
Omnichannel Presence
- Route the work according to business priority to the employee with the required skill. Gain visibility of the work handled by employees.
Social Customer Service
- Respond to customer needs through social networking platforms.
- Route social cases to the assigned employees within a suitable time-frame.
Account and Contact Management
- Access customer data from social domains, provide offline updation.
- Track assets and create automatic lead scoring and routing, research relevant insights and customize reports.
