Zendesk Chat Pricing & Demo

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Zendesk Chat
California, USA
2007
$500MN to $1BN
Enterprise
87 Likes
69 Buyers Negotiating

Summary

ZenDesk Live Chat Software is a versatile live chat medium designed for businesses to actively engage with customers in order to provide an interactive and engaged dialogue to serve the customer’s needs. This real time interaction makes the buying experience effective by assisting in alleviating customer doubts and helping the businesses to gather important feedback making the activity of buying and selling more actual than virtual.

ZenDesk Chat Pricing

Based upon the requirements of the business, ZenDesk Chat Pricing offers services in four variants ranging from 0$ to 59$. The ZenDesk Chat Pricing plans are:

  • Lite- 0 per Agent per Month
  • Team- 1070 per Agent per Month
  • Professional- ₹2218 per Agent per Month
  • Enterprise- 4512 per Agent per Month

For more details about their pricing plans, please contact the company.

ZenDesk Chat Demo

Free trials are available for all the aforementioned variants and can be availed by visiting the ZenDesk Live Chat Software website.

Features

Customer Support
  • Monitors, Manages and Replies to conversations in real time.
  • Monitors Customer behaviour and accessing previous chat history

Increased Customer Outreach

  • Assists customers based on their activity on the business’s website
  • Enables businesses to chat with multiple businesses at the same time.

Active Agent Collaboration and Engagement

  • Encourages better agent collaboration on the go with agent-to-agent chats.
  • Improves agent response time and reduces typing time with the shortcuts feature.

Interaction Analytics

  • Analyses customer interactions giving insight into support operations.
  • Assists in realising where customers need help and the questions they have.

Chatbots

  • ZenDesk Live Chat Software also interacts with customers through automatic conversation tools working on a predefined set of rules.

Discussions

Discussions (1)
Buyer
Frank foster's requirement
06/12/2021
"Chat"
Like
Comment
Strengths
  • +5
    Cloud, Web-based, SaaS
  • +7
    Hybrid
  • +6
    On-Premise
  • +12
    Consulting
  • +11
    Live Support Chat
  • +8
    Maintenance & Troubleshoot
  • +9
    System Integration
  • +10
    Ticketing
  • +13
    Forum to Reponse
  • +5
    Live Chat
  • +14
    Tickets and Tagging
  • +10
    Co-Browsing
  • +9
    In-App Messaging
  • +7
    Notifications
  • +6
    Pop-up Chat
  • +12
    Conversation Archiving
  • +6
    Customer Profiles
  • +11
    Customization
  • +14
    Knowledge Base
  • +13
    Lead Development
Cautions
  • -5
    Team Inbox
  • -12
    Attachments/Screencasts
  • -14
    Customer and Contacts Database
  • -10
    Response Automation
  • -11
    SLA Management
  • -13
    Ticket Collaboration
  • -8
    Ticket Response
  • -9
    Workflow Automation
  • -12
    Web Portals
  • -8
    Targeted Emails
  • -7
    Ticket Creation

Zendesk Chat Reviews

user-icon

Buyer, Software, SME

2
Apr 30, 2020

“An Excellent Support Tool”

ZenDesk chat allows embedding a chat widget on the website and assists in engaging with the visiting customers in real time. At the ZenDesk dashboard, important information about customer behaviour can be accessed and valuable feedback can be generated.
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Useful (0) Not useful (0)
user-icon

Buyer, Finance, SME

4
Apr 30, 2020

“A Reliable Platform to interact with potential customers”

ZenDesk makes it easy to chat with potential customers visiting the website and helps in assisting the customers through the buying process. The tool is user friendly and no prior training is required to use it. It also facilitates the management in the client support centre seamlessly.
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Useful (0) Not useful (0)
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Company Size :
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  SME
  Startup