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Zoho Desk
79 Buyers Negotiating

Zoho Desk USP

Zoho Desk Live Chat Software aims to boost customer relations by providing support round the clock. Using artificial intelligence, it automates numerous processes for a speedy delivery of services. Zoho Desk also offers the option of self-service to customers by making available a variety of information about the product. This platform integrates various communication channels into one and is an extensible application designed to increase consumer satisfaction.

Request Zoho Desk Pricing to get more information.


Zoho Desk Live Chat Software is a customer support software which strives to provide a top-notch experience to its users through 24x7 real-time support. It helps businesses in maintaining good customer relations and provides valuable insights into customer action. Zoho Desk has efficient agents ready to solve customer queries on the go. 

Zoho Desk Pricing

Zoho Desk pricing varies on the basis of benefits provided with each agent. There is also a free package wherein 3 agents are provided. Zoho Desk Pricing is as follows:

  • Standard: ₹720/agent/month billed annually
  • Professional: ₹1200/agent/month billed annually
  • Enterprise: ₹2100/agent/month billed annually

For more details about their pricing plans, please contact the company.

Zoho Desk Demo

Zoho Desk Live Chat Software provides a 15-day free trial for all its plans. No credit cards are asked from companies during the trial period. The free trial can be accessed by creating an account of the company on Zoho Desk’s website. 


Ticket Management
  • Integrate live chat, email communication and social media communication
  • Enable to help customers through a choice of communication channels

Artificial Intelligence

  • Enable faster and accurate customer support through an AI assistant, Zia
  • Automate various processes like tagging tickets and aid customer interaction through speaking to Zia

Agent Productivity

  • Automate the process of organizing open tickets
  • Facilitate consumer engagement by dividing agents in specific teams

Insights and Impact

  • Monitor chats and gain insights into customer activity through visual representation of data
  • Track customer interaction through the mobile app, Radar which brings abnormalities to notice


  • Customize help desk according to brand suitability
  • Define ticketing process as per the company’s requirements 
  • Create layouts and templates that match the uniqueness of the brand


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Added Requirements
“I am looking for a Live Chat Software in north America. My budget is $50,000. Looking to buy in 15 days.”
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Zoho Desk
79 Buyers Negotiating
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  • +5
    Cloud, Web-based, SaaS
  • +7
  • +6
  • +11
    Live Support Chat
  • +8
    Maintenance & Troubleshoot
  • +9
    System Integration
  • +10
  • +13
    Forum to Reponse
  • +5
    Live Chat
  • +14
    Tickets and Tagging
  • +9
    In-App Messaging
  • +7
  • +6
    Pop-up Chat
  • +8
    Targeted Emails
  • +12
    Conversation Archiving
  • +6
    Customer Profiles
  • +11
  • +14
    Knowledge Base
  • +13
    Lead Development
  • +5
    Team Inbox
  • -12
  • -14
    Customer and Contacts Database
  • -10
    Response Automation
  • -11
    SLA Management
  • -13
    Ticket Collaboration
  • -8
    Ticket Response
  • -9
    Workflow Automation
  • -12
  • -12
    Web Portals
  • -10
  • -7
    Ticket Creation

Zoho Desk Reviews


Buyer, Telecom Infrastructure, SME

Apr 30, 2020

“Scope of Integration”

This application has a lot of possibilities to integrate with many apps and Zoho tools to provide companies a complete solution for customer management.
Useful (0) Not useful (0)

Buyer, Software, SME

Apr 30, 2020

“Easy to Use”

Zoho Desk has an easy to use interface for the convenience of both, the companies and customers. With great flexibility, it makes for a feasible option for different kinds of businesses.
Useful (0) Not useful (0)
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