Calance provides technology and application support services round the clock. In addition to achieving high issue resolutions rates, they also provide clients with information & insights to help reduce calls & enable self-service support options. Calance minimizes redundant errors and quickens response time.

The types of services offered by Calance are:

  • 24*7*365 Service Desk
  • Infrastructure Managed Services
  • Application Managed Services
  • Exceptional Services.

USP :

Calance managed services focuses on operational excellence and improvement of business services. It includes infrastructure management, co-location hosting, Application Management, and Support, Web and Application Testing, Service Desk and Desktop Support services focused on achieving business excellence. Calance utilizes on-shore and off-shore teams to provide constant, high-quality service at a competitive cost.

BUYERS
VENDORS
EXPERTS
2.2
ANALYSTS
 

CALANCE detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Features and Functionality
1.85
5.00
5.00
Delivery
2.10
4.40
4.15
Support & Maintenance
3.20
2.60
3.50
Product Differentiation and Impact on Customer Value
1.75
4.40
4.20
Services Offered
2.05
3.50
5.00
End Users
2.30
3.25
1.40
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

CALANCE has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    28 Participants

  • Niche Quadrant

    All-North America

    37 Participants

  • Niche Quadrant

    Education-All

    16 Participants

STRENGTHS
  • Product Maturity / Support & Maintenance / Online Technical ...
    Faster Response Time
    Calance data science and testing helps in minimizing errors and faster response time. Show More
  • Product Maturity / Services Offered / Managed Security Servi...
    Managed Service
    Calance manages,monitors and supports infrastructure management service . Show More
  • Product Maturity / Services Offered / Managed Information Se...
    Exceptional Service
    Calance provides exceptional service to clients , most of the clients are long term clients. Show More
  • Product Maturity / Support & Maintenance / Level of Support
    Support Service
    The company provides continous service to clients with low cost and high quality. Show More
  • Product Maturity / Support & Maintenance / Online Technical ...
    Faster Response Time
    Calance data science and testing helps in minimizing errors and faster response time. Show More
  • Product Maturity / Services Offered / Managed Security Servi...
    Managed Service
    Calance manages,monitors and supports infrastructure management service . Show More
  • Product Maturity / Services Offered / Managed Information Se...
    Exceptional Service
    Calance provides exceptional service to clients , most of the clients are long term clients. Show More
  • Product Maturity / Support & Maintenance / Level of Support
    Support Service
    The company provides continous service to clients with low cost and high quality. Show More
  • Product Maturity / Product Features
    Asset management
  • Product Maturity / Product Features
    Technical Support
  • Product Maturity / Services Offered
    Managed IT Infrastructure
  • Product Maturity / End Users
    Consumer Goods and Retail
  • Product Maturity / End Users
    Government and Public
  • Product Maturity / End Users
    Healthcare and Life Sciences
  • Product Maturity / End Users
    Manufacturing
  • Product Maturity / End Users
    Others
  • Product Maturity / Support & Maintenance
    Online Technical Alerts
  • Product Maturity
    Delivery
  • Product Maturity / Support & Maintenance
    Level of Support
  • Product Maturity / Product Differentiation and Impact on Cus...
    Number of Projects Completed
WEAKNESSES
  • Product Maturity
    High Expectation of Customer
    The customers have high expectation from manged service companies for high quality service which becomes a challenge later. Show More
  • Product Maturity
    High Expectation of Customer
    The customers have high expectation from manged service companies for high quality service which becomes a challenge later. Show More
  • Product Maturity / Product Features
    Data Backup
  • Product Maturity / Product Features
    Reporting and Analytics
  • Product Maturity / Product Features
    Security and encryption features
  • Product Maturity / Services Offered
    Managed Collaboration and Communication Services
  • Product Maturity / Services Offered
    Managed Mobility Services
  • Product Maturity / End Users
    BFSI
  • Product Maturity / End Users
    Education
  • Product Maturity / End Users
    Energy and Utilities
  • Product Maturity / End Users
    Media and Entertainment
  • Product Maturity / End Users
    Telecom and IT
  • Product Maturity / Product Differentiation and Impact on Cus...
    Number of Operation Centers
  • Product Maturity / Services Offered
    Managed Data Center Services
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Delivery Models
    Directly
  • Product Maturity / Deployment Model
    On-premise
  • Product Maturity / Delivery Models
    Through Partners / Third-Party Vendors
  • Product Maturity / Number of Customers Catered
    Large Enterprises
  • Product Maturity / Number of Customers Catered
    Small and Medium Enterprise Businesses
See More

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TOP FEATURES
  • Product Features and Functionality
    Product Features
  • Services Offered
    Managed Security Services
  • Services Offered
    Managed Information Services
  • Support & Maintenance
    Online Technical Alerts
  • Support & Maintenance
    Level of Support
  • End Users
    Government and Public
  • Services Offered
    Managed IT Infrastructure
  • End Users
    Manufacturing
  • Services Offered
    Managed Data Center Services
  • Product Features
    Technical Support

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CALANCE Presence in Managed Services

Questions & Answers

TOP REVIEWS

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#35 in Managed Services

“Application Management Services"

(*)(*)(*)(*)(*)5
The company''s application monitoring supports, minor enhancement, preventative maintenance and support sevices for wide range of services for custom built legacy, web & mobile and varaios other applications.
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#35 in Managed Services

“Infrastructure Managed Services"

(*)(*)( )( )( )2
The company has infrstructure managed services which monitors , manages and infrastructure whether on-premise or cloud facility.
Other,Company Name Classified
Other, Company Name Classified
#35 in Managed Services

“Full time support"

(*)(*)(*)(*)(*)5
The company has full time support for clients whether on shore or off shore to provide constant , high quality service with competitive cost.
Other,Company Name Classified
Other, Company Name Classified
#35 in Managed Services

“Response Time"

(*)(*)(*)(*)( )4
Calance minimizes errors and quickens response time which helps in continous improvement overtime.

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