ERICSSON INC in Managed Services

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ERICSSON
Stockholm, Sweden
1876
$10BN to $50BN
Enterprise
96 Likes
63 Buyers Negotiating

Summary

It has divided its managed services portfolio into different categories such as managed performance of network and IT, experience-centric managed services, Network-as-a-Service and IT-as-a- Service, and Enterprise Offerings-as-a-Service. Ericsson offers its managed services to SMEs and large enterprises across the globe.

Mainly, its managed services fall into the following segments:
  • Network Managed Services,
  • Broadcast Managed Services, and
  • Network Sharing.
Ericsson is a top managed service provider with excellent service performance and consumer experience. It also deals with different partnerships as well with different network operators to enhance its product portfolio in managed services.

Discussions

Strengths
  • +5
    Amazing Design
  • +14
    Business Driven Network Planning
  • +12
    Data Driven Automations
  • +11
    Security Controls
  • +9
    Managed Data Center Services
  • +6
    Managed Network Services
  • +5
    Managed Security Services
  • +11
    BFSI
  • +6
    Energy and Utilities
  • +7
    Government and Public
  • +14
    Large Enterprises
  • +10
    Delivery
  • +12
    Product Differentiation and Impact on Customer Value
  • +8
    Support & Maintenance
  • +12
    Online Technical Alerts
  • +7
    Designated Support Consultant
  • +14
    Product Quality
  • +9
    Technical Support
  • +7
    Level of Support
  • +6
    Number of Operation Centers
Cautions
  • -5
    Changing customer behavior
  • -14
    Rapid Cloud Adoption
  • -13
    Small and Medium Enterprise Businesses
  • -10
    Hosted
  • -13
    Through Partners / Third-Party Vendors
  • -9
    Product Features and Functionality
  • -8
    Asset management
  • -7
    Data Backup
  • -5
    Reporting and Analytics
  • -6
    Security and encryption features
  • -7
    Managed Collaboration and Communication Services
  • -11
    Managed Information Services
  • -10
    Managed IT Infrastructure
  • -8
    Managed Mobility Services
  • -12
    Consumer Goods and Retail
  • -5
    Education
  • -14
    Healthcare and Life Sciences
  • -13
    Manufacturing
  • -10
    Media and Entertainment
  • -8
    Telecom and IT

ERICSSON Reviews

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James Smith

3
May 23, 2019

“Smart Design”

It uses an experience-centric model to evolve networks design.
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Buyer, Power, SME

4
May 23, 2019

“Dynamic Devlopment”

It uses next-generation applications, infrastructure and expertise that enables service providers to quickly test, deploy, and scale new products and services.
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James Smith

3
May 23, 2019

“Data Driven Operations”

The Ericsson Operations Engine efficiently manages everything from individual IT and Network elements to large-scale data centers to provide superior connectivity.
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Buyer, Transportation and Logistics, SME

5
May 23, 2019

“Intelligent Operations”

It can process large amount of data sets with the use of Artificial Intelligence and machine learning to provide a high-resolution image of the network.
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James Smith

4
May 23, 2019

“Seamless Security”

Ericsson Operations Engine identify, monitor and manage threats through automated resolutions and real-time risk visibility
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ERICSSON Presence in Managed Services
Ericsson is a renowned provider of communication technologies and services. Ericsson has focused on its business strategy even through tough times by exploring innovative network sharing models. Ericsson’s history in managed services started from 2000, when it entered into a managed services operations contract. Its primary focus has always been to provide enhanced network and IT managed services that suit the industry-specific requirements for its clients present across various verticals. Therefore, the company spends 14.21% of its total revenue in Research and Development (R&D) to continually expand and develop innovative services in accordance with the varying market trends. It has a large partner ecosystem to ensure smooth service delivery to clientele across the globe. Some of the company’s partners include Accenture, Giza Systems, HP, Huawei, Openware, and Wipro. The company focuses on organic growth by launching new products and services. For instance, in February 2017, Ericsson launched a new service named Network Manager as a service. The service combines the latest IT cloud technologies with managed hosting and managed service capabilities. This service supports telecom operators for their Network Functions Virtualization (NFV) and SDN functioning and 5G transformation.
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Company Size :
  Enterprise
  SME
  Startup