USP : IBM offers a broad array of services that include technology, consulting, and financing services to cater to the needs of different industries across the world. Considering the rising demand for IT infrastructure services within enterprises, IBM has built a comprehensive portfolio for managed services. This managed services spectrum includes integrated infrastructure services, managed network services, mobility, communication & collaboration services, and managed security services.
|Product Features and Functionality|
|Support & Maintenance|
|Product Differentiation and Impact on Customer Value|
- Product MaturityExpensiveCost to benefit for customer is not articulated
- Product Maturity / Product Features / Security and encryptio...Rapid Cloud AdoptionThe major challenge is rising adoption of cloud based solutions
- Product Maturity / Support & Maintenance / Level of SupportChanging customer behaviorThe challenge of managed services are the changing behavior and rising expectations. Show More