IBM Managed Services

This spectrum of managed service offerings enables the company to facilitate enterprises with their digital transformation. The company’s managed services portfolio offers enterprises customized services, eventually empowering them for business growth prospects. The company has developed its capabilities around cloud, security, networking, and communication to complement its product and service portfolio. Further, to facilitate enterprises across the world with a broad array of services, IBM emphasizes on strengthening its IT infrastructure across the world. For instance, the company has 50 cloud data centers spread across the world that help to extend its quality and offerings within cloud services. The company delivers services to its globally scattered clientele directly and through its strong network of partners. It offers its users both onpremises and cloud-based deployment.

USP : IBM offers a broad array of services that include technology, consulting, and financing services to cater to the needs of different industries across the world. Considering the rising demand for IT infrastructure services within enterprises, IBM has built a comprehensive portfolio for managed services. This managed services spectrum includes integrated infrastructure services, managed network services, mobility, communication & collaboration services, and managed security services.

BUYERS
VENDORS
EXPERTS
3.8
ANALYSTS

IBM CORPORATION detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Features and Functionality
4.55
4.50
5.00
Delivery
4.20
3.80
4.40
Support & Maintenance
3.35
3.30
2.60
Product Differentiation and Impact on Customer Value
3.60
4.60
4.40
Services Offered
3.85
5.00
3.50
End Users
5.00
4.00
3.25
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

IBM CORPORATION has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    20 Participants

  • Niche Quadrant

    All-Asia-Pacific

    28 Participants

  • Niche Quadrant

    All-Europe

    24 Participants

STRENGTHS
  • Product Maturity / Services Offered / Managed Security Servi...
    Match the environment to workloads
    IBM Deploys multiple infrastructures appropriate for specific workloads, such as customer relationship management (CRM), enterprise resource planning (ERP) or financials Show More
  • Product Maturity / Services Offered / Managed Information Se...
    Optimizing Application
    IBM sets up one infrastructure for initial application proof-of-concept and development/testing, and another for production which is configured for best results Show More
  • Product Maturity / Services Offered / Managed IT Infrastruct...
    Rapid Scaling
    IBM Cloud Managed Services allows organizations to capitalize on the agility and efficiency of cloud with a secure and scalable infrastructure Show More
  • Product Maturity
    Reduce cost
    Managed network services from IBM can help improve agility, lower costs and reduce complexity across hybrid cloud, data center, and local and wide area networks Show More
  • Product Maturity / Services Offered / Managed Network Servic...
    Integrated Managed Infrastructure
    IBM reduce costs and improve performance with modular and catalog-based network monitoring, management and reporting services Show More
  • Product Maturity / Product Features
    Asset management
  • Product Maturity / Product Features
    Data Backup
  • Product Maturity / Product Features
    Reporting and Analytics
  • Product Maturity / Product Features
    Technical Support
  • Product Maturity / Services Offered
    Managed IT Infrastructure
  • Product Maturity / Services Offered
    Managed Network Services
  • Product Maturity / Services Offered
    Managed Security Services
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Services Offered
    Managed Data Center Services
  • Product Maturity / Services Offered
    Managed Mobility Services
  • Product Maturity
    Delivery
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Support & Maintenance
  • Product Maturity / End Users
    BFSI
  • Product Maturity / End Users
    Consumer Goods and Retail
WEAKNESSES
  • Product Maturity
    Expensive
    Cost to benefit for customer is not articulated
  • Product Maturity / Product Features / Security and encryptio...
    Rapid Cloud Adoption
    The major challenge is rising adoption of cloud based solutions
  • Product Maturity / Support & Maintenance / Level of Support
    Changing customer behavior
    The challenge of managed services are the changing behavior and rising expectations. Show More
  • Product Maturity / Services Offered
    Managed Collaboration and Communication Services
  • Product Maturity / Support & Maintenance
    Level of Support
  • Product Maturity / Services Offered
    Managed Information Services
  • Product Maturity / Product Features
    Security and encryption features
  • Product Maturity / Product Differentiation and Impact on Cus...
    Number of Operation Centers
  • Product Maturity / Product Differentiation and Impact on Cus...
    Number of Projects Completed
  • Product Maturity / Support & Maintenance
    Online Technical Alerts
  • Product Maturity / Product Differentiation and Impact on Cus...
    Product Quality
  • Product Maturity / Delivery Models
    Directly
  • Product Maturity / Deployment Model
    Hosted
  • Product Maturity / Deployment Model
    On-premise
  • Product Maturity / Delivery Models
    Through Partners / Third-Party Vendors
  • Product Maturity / Number of Customers Catered
    Large Enterprises
  • Product Maturity / Number of Customers Catered
    Small and Medium Enterprise Businesses
  • Product Maturity / Support & Maintenance
    Designated Support Consultant
See More

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TOP FEATURES
  • Product Features and Functionality
    Product Features
  • Services Offered
    Managed Security Services
  • Services Offered
    Managed IT Infrastructure
  • Services Offered
    Managed Network Services
  • Services Offered
    Managed Data Center Services
  • End Users
    Manufacturing
  • End Users
    Government and Public
  • End Users
    Telecom and IT
  • Product Features
    Security and encryption features
  • End Users
    Media and Entertainment

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IBM CORPORATION Presence in Managed Services

Questions & Answers

TOP REVIEWS

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Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“Security Assessments"

(*)(*)(*)(*)(*)5
OnePath provides regulatory and compliant information security risk assessment for internet/externel vulnerability scanning by policy, procedures and control analysis
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“Reducing Cost"

(*)(*)(*)(*)( )4
Onepath delivers managed services by providing consulting services to optimize technology system which is done to reduce the cost which enables the firm to invest in business growth and productivity.
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“More Commitment"

(*)(*)(*)(*)( )4
OnePath has one of the best technical support and services which is available 24*7 for continous IT support for building institutional memory, so that no one rely''s on personal''s knowledge.
Chief Manager - Marketing,Company Name Classified
Chief Manager - Marketing, Company Name Classified
#38 in Managed Services

“Business Operations"

(*)(*)(*)(*)( )4
OnePath provides expertise in software, web designing and mobile application for business operations to run smoothly.
Chief Product Officer,Company Name Classified
Chief Product Officer, Company Name Classified
#40 in Managed Services

“Security Services"

(*)(*)(*)(*)(*)5
The company delivers fast and easy access to systems and data for a entire range of business requirements.
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#40 in Managed Services

“Identity Management"

(*)(*)(*)(*)( )4
The company delivers managed services with reduced risk and helps in driving customer satisfaction by building operational efficiency and enhancing brand trust.
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#38 in Managed Services

“Critical Network and Devices"

(*)(*)( )( )( )2
OnePath provides remote monitoring of critical network and devices for any trouble alerts which is monitored 24*7 through automatic system updates and preventive maintenance.
Chief Manager - Marketing,Company Name Classified
Chief Manager - Marketing, Company Name Classified
#40 in Managed Services

“Managed Cloud Services"

(*)(*)(*)( )( )3
Melboune IT cloud services helps in driving business outcomes by leveraging business technology for increasing complexity in IT and with the speed of which is changing.
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#40 in Managed Services

“Cloud Optimisation"

(*)(*)(*)(*)(*)5
The company's cloud optimisation services helps in providing a structured approach by getting the most of cloud based appications in order to get best results
Other,Company Name Classified
Other, Company Name Classified
#30 in Managed Services

“Managed Network"

(*)(*)(*)(*)(*)5
OneNeck managed network services helps in building , maintaining and upgrading network to meet requirement of business by securing the network and operating the speed of the business.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Enhance Customer Experience "

(*)(*)(*)(*)(*)5
Subex managed services offerings are deisgned to drive outcomes, protect revenues and enhancing customer experience by focusing on cost, quality , time to market and capability.
Other,Company Name Classified
Other, Company Name Classified
#30 in Managed Services

“Managed Database"

(*)(*)(*)(*)(*)5
OneNeck managed database helps in database administration, database patching and performance analysis , with this one can devote less IT resources for routine maintenance and troubleshooting.
Other,Company Name Classified
Other, Company Name Classified
#30 in Managed Services

“IT Backup and Disaster Recovery"

(*)(*)(*)(*)(*)5
OneNeck managed IT services helps in securing and managing data with the help of backup and disaster recovery planning.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Operational Excellence"

(*)(*)(*)(*)(*)5
Subex managed services drives operational excellence with a focus on revenue assurance and revenue management ensuring business continuity
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Telecom Managed Services"

(*)(*)(*)(*)(*)5
Subex offers managed services for information technology and opeartional technology for the telecom enterprises.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Business Transformation"

(*)(*)(*)(*)(*)5
Subex business transformation and optimisation program helps in addressing challenges and also identify fraud & leakage scenarios which have been running undetected in the system.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Business Consulting Services"

(*)(*)(*)(*)(*)5
Subex provides consulting and assessment services that helps communication service providers that determine operational priorities and identify gaps for business continuity.
Other,Company Name Classified
Other, Company Name Classified
#30 in Managed Services

“Managed IT Systems"

(*)(*)(*)( )( )3
OneNeck managed IT services helps in managing infrastructure by ensuring misssion critical systems optimally with latest software versions and security patches.
Other,Company Name Classified
Other, Company Name Classified
#35 in Managed Services

“Response Time"

(*)(*)(*)(*)( )4
Calance minimizes errors and quickens response time which helps in continous improvement overtime.
Other,Company Name Classified
Other, Company Name Classified
#35 in Managed Services

“Full time support"

(*)(*)(*)(*)(*)5
The company has full time support for clients whether on shore or off shore to provide constant , high quality service with competitive cost.