360 Score: 4.18
For Vendors

RACKSPACE Managed Services Reviews and Features

  • Texas, US
  • 1998
  • $1BN to $5BN
Company Overview
Through its Managed Hosting Solutions, Rackspace Managed Services offers outcome-focused modern application services built on unrivaled cloud expertise. Its practical approach, experience, and tools modernize clients’ cloud operations and application lifecycle capabilities. The company prioritizes Process First, Technology Second to get closer to users’ business outcomes. Rackspace not only offers threat monitoring and data protection services but also provides round-the-clock rapid response and remediation services, breach detection, and IT security strategies. RRackspace Managed Services Infrastructure gives users access to dedicated servers, e-commerce security, and private cloud services.
USP

Rackspace Managed Services leads the cloud-enabled managed hosting space. The company offers managed services on two levels: Managed Service and Support, that Includes around-the-clock service and support needed by the users to provide dependable IT services. It also ensures that user's applications remain accessible to their clients around the globe; Intensive Service and Support, that delivers advanced system performance and device monitoring to ensure users with a reliable performance of their mission-critical applications and customer-facing sites. Rackspace's managed hosting solutions adhere to the security standards and processes to facilitate organizations that function in heavily regulated industries, such as healthcare and financial services.

RACKSPACE US, INC. Popular Comparisons
Evaluated against 170 key buying criteria
Strengths
  • Online Technical Alerts
  • Large Enterprises
  • Number of Operation Centers
  • Small and Medium Enterprise Businesses
  • Asset management
  • Data Backup
  • Reporting and Analytics
  • Security and encryption features
  • Technical Support
  • Hosted
  • On-premise
  • Managed Collaboration and Communication Services
  • Managed Data Center Services
  • Managed Information Services
  • Managed IT Infrastructure
  • Managed Mobility Services
  • Managed Network Services
  • Managed Security Services
  • End Users
  • Number of Customers Catered
Weaknesses
  • Expensive
    Pricing is a concern as there are other pocket friendly options that provide the same level of services. Show More
  • Complicated UI
    Interface is not user-friendly. This has to be modernized.
  • Alternative to in-house IT service delivery
    OneNeck’s managed IT services offer businesses in-house employees relief from the mundane, time-consuming tasks (e.g., patching, monitoring, management of IT infrastructure) to instead focus on growth-oriented objectives. Show More
  • Alternative to in-house IT service delivery
    OneNeck’s managed IT services offer businesses in-house employees relief from the mundane, time-consuming tasks (e.g., patching, monitoring, management of IT infrastructure) to instead focus on growth-oriented objectives. Show More
  • If peace of mind had a price tag, managed IT services is it
    OneNeck’s managed IT services are an attractive alternative (or supplement) to traditional in-house IT service delivery. Their managed IT services can help free you from necessary, but time-consuming tasks like patching, monitoring and management of your IT infrastructure. Show More
  • Product Features
  • Education
  • Level of Support
  • Through Partners / Third-Party Vendors
  • Others
  • Directly
  • Number of Projects Completed
  • Designated Support Consultant
  • BFSI
  • Consumer Goods and Retail
  • Energy and Utilities
  • Government and Public
  • Healthcare and Life Sciences
  • Manufacturing
  • Media and Entertainment
See More
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#1 Product Features and Functionality / Product Features
#2 Number of Customers Catered / Large Enterprises
#3 Product Differentiation and Impact on Customer Value / Number of Operation Centers
#4 Services Offered / Managed Collaboration and Communication Services
#5 Services Offered / Managed Network Services

RACKSPACE US, INC. QUADRANTS

RACKSPACE US, INC. has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe