SYNOPTEK, LLC in Managed Services

Synoptek provides continuous support for the IT systems that are required to run enterprises on a day-to-day basis. This support is customized to meet operational and infrastructural requirements of individual clients.

Synoptek managed IT support offers the following outsourced services:

• Customized SLAs set to the required IT performance environment
• Service-level driven tracking and escalation
• Self-service web portal updates for several issues
• Priority-based queuing and escalation
• Alignment of IT and business processes
• Single point of contact for all IT issues
• Monthly reporting of all critical performance parameters
• Submission of issues via email, phone, or web portal