3.21
(4 Reviews)

BLACKBOARD INC in Mass Notification Systems Solutions

  • Washington, USA
  • 1997
  • $500MN to $1BN
Sectors
Education, Healthcare and Life Sciences, Automotive and Transportation, Commercial and Services, Government and Public Sector, Defense and Security
Regions
Europe, Asia-Pacific, Latin America, North America
3.21
Company Overview
Blackboard Connect include instant notifications, two-way messaging, automated emergency calls and messaging, community engagement, any device access, reporting, dashboards, mobile apps, language translation, social media integration, and geo mapping.

Features 
  • Blackboard connect has capabilities such as flexfield messaging, IPAWS, and GIS targeting and geo-fencing. 
  • Blackboard delivers its offerings to its customer base directly and offers cloud-based deployment options.
  • It provides a range of pre-sales support services, such as product demonstrations, proof of concept, and SRS, DAM and on-site, and remote postsales support apart from customized support plans for specific customer needs.
  • It comes with choice of languages for voice, text and email messages.
  • It deliver alerts in seconds.
USP

Blackboard offers products and solutions in the areas of mass notification, analytics, mobile communication applications, mobile learning, open content management, web community manager and mosaic blackboard. It launched Blackboard Connect service for use by school districts and higher education institutions to send out mass phone, text, and email notifications in the case of natural disasters and campus emergencies. The major features of Blackboard Connect include instant notifications, two-way messaging, automated emergency calls and messaging, community engagement, any device access, reporting, dashboards, mobile apps, language translation, social media integration, and geo mapping.

BLACKBOARD INC Popular Comparisons
Evaluated against 212 key buying criteria
Strengths
  • Product Maturity / Mass Notification System Features / Mobil...
    Mobile Application
    Show More
  • Product Maturity / Services / Support & Maintenance
    24/7 Support
  • Product Maturity / Mass Notification System Features / Alert...
    Fast Alerts
  • Product Maturity / Mass Notification System Features / Text ...
    Multiple communication options
    Show More
  • Product Maturity / Pre Sales Support / Proof of Concept
    Provides Proof of Concept
  • Business Communications
  • Business Continuity & Disaster Recovery
  • Integrated Public Alert & Warning
  • Interoperable Emergency Communication
  • Software
  • Directly
  • Distributed Recipient Solutions
  • Hosted / On-Cloud
  • Wide Area Solutions
  • On-Site Support
  • Support & Maintenance
  • Full Time Equivalent
  • Proof of Concept
  • Alert & One Touch Messaging
  • Mobile Apps
Weaknesses
  • No Weaknesses

Reviews

Vice President,Company Name Classified
Vice President, Company Name Classified
(*)(*)(*)( )( )3

“Outdated, poor interface"

The online access from a computer is great to use, however there are times in an emergency that you might not have a computer but have your phone. However this app would make it so much harder to send out a message. The UI is cumbersome and not friendly to navigate whatsoever. I get lost frequently with it. There is also a character limit on the mobile app for text alerts but when using the computer portal there is no limit. Please give this a huge makeover and get it to where it can be
Other,Company Name Classified
Other, Company Name Classified
(*)(*)(*)(*)( )4

“Could Be Better"

I wish the app provided access to pre-configured templates - would make message sending that much easier. Touch ID would also be a welcome addition.
Other,Company Name Classified
Other, Company Name Classified
(*)(*)(*)(*)(*)5

“Complete set of Features"

It has a one-screen messaging system, so all you have to do is create your message and hit send. It then delivers the message to email, text, and even over the phone as a recording.
Vice President,Company Name Classified
Vice President, Company Name Classified
(*)(*)(*)(*)(*)5

“Best Customer Service"

The only thing wich brings customers back to blackboard is its best in class customer service
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BLACKBOARD INC Presence in Mass Notification Systems Solutions
Blackboard’s strategy to broaden its business portfolio in the past decade has led to the development of several complementary platforms, such as Blackboard Connect, Blackboard Collaborate, Blackboard Mobile and Blackboard Analytics along with Blackboard Student Services. It has a strong global presence with offices in the US, Australia, China, India, South Korea, the Netherlands, the Czech Republic, Germany, the UK, and Colombia. In the regions where it does not have a direct presence, the company has partnered with various distributors and third-party partners to expand its customer base. It is an undisputed leader in providing solutions to the education sector, but of late, it has also acquired many customers from other industry verticals, such as government, defense, healthcare, and commercial enterprises. Although most of the mass notification solutions offered to these sectors are tailor-made, it also provides the option of some customization to suite as per the needs of customers in these segments. Blackboard scores high in terms of its partner network comprising companies such as Microsoft, Wiley, Dropbox, Pearson, and McGraw-Hill. Under its partnership program, it provides 3 partnership levels—Member, Signature, and Premier, each designed to make a significant impact on the specific business goals of its partners. The viability of the company has been cautiously rated “good” by us as its financial information is not available in the public domain.
#1 Product Features and Functionality / Mass Notification System Features
#2 Product Features and Functionality / Application Areas
#3 Frequency of Support Service / Other Support Services
#4 Mass Notification System Features / Text to Speech
#5 Services / Support & Maintenance

BLACKBOARD INC QUADRANTS

BLACKBOARD INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Latin America

  • Niche Quadrant

    All-Europe