360 Score: 3.34
(5 Reviews)
For Vendors

DESKTOP ALERT INC in Mass Notification Systems Solutions

  • New Jersey, USA
  • 2003
  • Below $10 MN
Education, Healthcare and Life Sciences, Automotive and Transportation, Commercial and Services, Defense and Security
Europe, Middle East and Africa, North America
Company Overview
Desktop alert provides group messaging, mass text messaging, emergency alerts, emergency alert system, emergency broadcast system, send word now, alertus desktop, mass, notification system, medical alert systems, life alert, healthcare communications & fire alarm.

  • Metis Secure Command Center integrates with video, access control, handheld radios, gas detectors, IP phones, outdoor loudspeakers, email/text alert services, mass text messaging, group messaging, mass notification system and other security and life safety systems.
  • The software enables control, integration, and automation of emergency communications, life safety, and security systems at facility or campus.
  • It provides operational control to these systems from on or off site, via internet browser or mobile device.
  • MS-5100 and MS-6100 indoor and outdoor Emergency Help Stations provide a fast and effective communication link to strategic site locations.
  • They also provide built-in, inbound help call functionality–via two-way, hands-free, live voice between people in need and security personnel or police. 
  • Metis Secure offers a line of software and hardware-based panic buttons, plus a mobile panic app.

Desktop Alert has a diverse product portfolio of mass notification offerings.Desktop Alerts Emergency Mass Notification System is a Microsoft .Net Based Platform which sends mission critical and life-saving alerts across an organization’s existing computational infrastructure. The extensive portfolio of its software offerings for mass notifications includes premises-based solutions, XMPP instant messaging, building alerts, industrial alert, common area alerting, total alert healthcare, mobile apps, GIS mapping, and instant messaging. Hardware and software offerings through Metis Secure includes Metis Secure Command Center software, MS-5100 and MS-6100 indoor and outdoor emergency help stations, panic buttons, and mobile panic apps.

DESKTOP ALERT INC Popular Comparisons
Evaluated against 212 key buying criteria
  • Product Maturity / Mass Notification System Features / Alert...
    Indoor Emergency Help Stations
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  • Product Maturity / Solutions Offered / Wide Area Solutions
    Operational monitoring
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  • Product Maturity / Mass Notification System Features / Mobil...
    Mobile Panic app
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  • Product Maturity / Mass Notification System Features / Recod...
    Two-way hands free call
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  • Product Maturity / End Users / System Integrators
    Integrates with almost everything
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  • Business Communications
  • Hardware
  • Integrated Public Alert & Warning
  • Interoperable Emergency Communication
  • Software
  • Wide Area Solutions
  • Directly
  • Distributed Recipient Solutions
  • Hosted / On-Cloud
  • In-building Solutions
  • On-Premise
  • On-Site Support
  • Remote Support
  • Full Time Equivalent
  • Through Partners / Third-Party Vendors
  • No Weaknesses


Other,Company Name Classified
Other, Company Name Classified
(*)(*)(*)( )( )3

“Struggle during onboarding"

While the functions are great, our administrators struggled during onboarding. Perhaps this is just our unique problem with staff that are not as tech savvy, but it feels like Metis could create some helpful guides for integration and use, in layman''s terms. The cost was higher than some of the competitors we evaluated. Though the cost was higher, the functions were still overwhelmingly valuable.
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified

“Modern Technology Built with the Customer in Mind"

The Metis Secure Command Center software was particularly useful for our company with its easy-to-use and comprehensive control and integration. The emergency communications and monitoring provided an intangible value of peace of mind and allowed greater overwatch remotely to our interests. The mobile functionality was definitely a plus, and that made access virtually possible from anywhere in the world.
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
(*)(*)(*)(*)( )4

“Needed perfect alert system"

We needed a system that could alert us to emergencies from anywhere. The instant communications Metis provided allowed us to stay alert 24/7 on all of our interests. Remote access allowed our teams around the globe to instantly access and communicate with each other, and the emergencies monitoring allowed us to operate more freely knowing that our interests are protected.
Head - Product Management,Buyer Healthcare
Head - Product Management, Buyer Healthcare
(*)(*)(*)( )( )3

“Mobile Interface could be made more simple"

The platform is exceptionally easy to use as an administrator on a desktop; however, the mobile interface could be improved from an admin user experience. I am confident that these limitations will be improved over time.
Vice President,Company Name Classified
Vice President, Company Name Classified
(*)(*)(*)(*)( )4

“Cutting through the noise and generating conversation"

The SnapComms platform is simple to use and the messages hard to miss. In an organisation that deals with mountains of complex data and information, it is refreshing to reach our employees through a crisp and attention-grabbing format that gets read and generates real conversations
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DESKTOP ALERT INC Presence in Mass Notification Systems Solutions
Desktop Alert offers secure and scalable mass notification solutions to a diverse client base across the globe. Over the years, the company has remained firm on its business strategies to gain a stronghold in the mass notification and emergency management software business. The company is rapidly expanding its geographic reach with offices in the US, Dubai, UAE, and Belgium. In the countries where it does not have a direct presence, it relies on its channel partners for the effective delivery of its solutions and services to its customers. Though Desktop Alert provides customized mass notification solutions for enterprises across various industry verticals, the company’s major focus areas continue to be military where in, it serves all the four wings of the US military. Desktop Alert has a robust partner channel, which includes industry associations such as NFPA, NEMA, OASIS, and AFCEA; and reseller and technology partners such as FSPS, Widepoint, FCN, Inc., and FEMA. During the last year, Desktop Alert has undertaken positive strides in both organic and inorganic growth initiatives. Under the organic growth strategies, it launched a new version, 5.2 of its mass notification platform with significantly enhanced performance capabilities documented in the company’s newly issued patent which helps it in providing polling rates as low as 10 seconds with minimal bandwidth requirements. The company also launched a new multi hazard disaster impact service which will offer its customers realtime alerts and impact estimations during major disasters. As a part of its inorganic growth strategy, Desktop Alert acquired Metis Secure Solutions in November 2016 and partnered with the US Navy to deploy its mass notification tool for alerting and notifying alerts in case of emergencies and critical events in the Naval Postgraduate School (NPS). Despite these initiatives, the company still lags behind some of the leading vendors of this market and must gear up specifically in terms of organic growth strategies, such as innovation and new product launches.
#1 Product Features and Functionality / Mass Notification System Features
#2 Product Features and Functionality / Application Areas
#3 Mass Notification System Features / Alert & One Touch Messaging
#4 Mass Notification System Features / Recoded Message Voice Calls
#5 Mass Notification System Features / Mobile Apps


DESKTOP ALERT INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-North America

  • Niche Quadrant