4.17
(4 Reviews)

ONSOLVE in Mass Notification Systems Solutions

  • Florida, USA
  • 2017
  • Below $10 MN
Sectors
Education, Healthcare and Life Sciences, Energy and Utilities, Automotive and Transportation, Commercial and Services, Government and Public Sector, Defense and Security
Regions
Europe, Middle East and Africa, North America
4.17
Company Overview
Onsolve's products includes Send Word Now, MIR3, CodeRed, SmartNotice and TelAlert.

Features
  • CodeRED, government agencies of all types can easily deliver geo-targeted, time-sensitive information to any individual opting into the service, using voice, email, SMS and IPAWS.
  • Send Word Now enables user to send voice, text, email, desktop and other alerts to any audience within seconds and from any location. User can get word back to determine crucial next steps, or assess if people are safe and out of danger.
  • MIR3 from OnSolve lets user to send important mass notifications or alerts to any number of people at once, allowing for immediate, individual responses with an automatic audit trail.
  • SmartNotice gives user the ability to create contact groups based by floor, department, level within the organization, and more and features a handy bulletin board option so recipients can call in at their convenience for ongoing updates.
  • TelAlert uses advanced, automated notification technology to simplify the administration of network management, help desk and financial processing systems by automatically launching IT alerts to key personnel. 
USP

OnSolve has a robust portfolio of SaaS critical communication offerings. The strategic acquisitions of leading vendors such as MIR3 and Send Word Now have helped it to diversify its product portfolio and positioned it as the strongest player in the MNS market in the current scenario. Its portfolio of offerings is excellent, though it does not provide any hardware products for this market. The OnSolve mass notification portfolio of offerings includes all the three categories of solutions: in-building, wide area, and distributed recipient solutions. The services offered by the company include professional services such as implementation, training, consulting, and support, and managed services.

ONSOLVE Popular Comparisons
Evaluated against 212 key buying criteria
Strengths
  • Product Maturity / Solutions Offered / Wide Area Solutions
    Larger target users
    Show More
  • Product Maturity / Mass Notification System Features / Role ...
    Scenario Alerting
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  • Product Maturity / Mass Notification System Features / Mobil...
    Mobile Services and Initiator Application
    Show More
  • Product Maturity / Mass Notification System Features / Autom...
    Automated Weather Alerts
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  • Product Maturity / Mass Notification System Features / Data ...
    Restricted User Access
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  • Business Communications
  • Business Continuity & Disaster Recovery
  • Integrated Public Alert & Warning
  • Interoperable Emergency Communication
  • Software
  • Wide Area Solutions
  • Directly
  • Distributed Recipient Solutions
  • Hosted / On-Cloud
  • In-building Solutions
  • On-Premise
  • Remote Support
  • Per User / Device Basis
  • Subscription / Licensing
  • Through Partners / Third-Party Vendors
Weaknesses
  • No Weaknesses

Reviews

General Manager,Company Name Classified
General Manager, Company Name Classified
(*)(*)(*)(*)( )4

“Product With Good Features And Good Support"

We use OnSolve''s SendWordNow application. This application has very good features for sending out mass notifications to employees under various scenarios. Our experience working with OnSolve was, overall, positive. They worked closely with us during the initial implementation.
Head - Product Management,Buyer Healthcare
Head - Product Management, Buyer Healthcare
(*)(*)(*)(*)( )4

“OnSolve Is The Global Market Leader In Software-Based Communication"

Building lots of new teams (production support, helpdesk, customer service) Interest product development and new technology High quality level of employees that take care of each other
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
(*)(*)(*)(*)( )4

“Great Customer Experience Model And Support"

Their business model to retain your sales rep throughout the life of your contract has been critical to our satisfaction rating. Reduces the time to receive support that someone knows about our implementation and its history.
Vice President,Company Name Classified
Vice President, Company Name Classified
(*)(*)(*)( )( )3

“Implementation Is Good, But Beware Of Pricing"

They have good technical support who answers all the API related queries at patience. SWN service is more configurable to meet the needs. However, MIR3 is not as configurable as expected. Also, there are different models in which you can buy license including in house deployment.
Questions And Answers
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ONSOLVE Presence in Mass Notification Systems Solutions
OnSolve is an industry leader in overall experience in the critical event management and notification space. Through the continuous enhancement of its technical expertise, the company has carved a strong image in the MNS market. During the last 2 years, OnSolve has achieved substantial growth which is quite evident from its performance in 2016-17 wherein it acquired technology leaders such as MIR3 and Send Word Now. Though the company has operational offices only in the US, the UAE, and the UK, it is rapidly expanding its presence in other countries by partnering with third-party vendors and distributors. The company provides customized MNS solutions to customers from various industry verticals, such as BFSI, healthcare, aerospace and defense, energy, retail, government, and education. As OnSolve has a limited physical presence across the globe, it has created a very strong partner channel of distributors, VARs, and consultants to deliver its offerings to various customers in different parts of the world. The leading clients of the company include organizations such as CBRE, British Airways, NASA, Akamai, and Woodbine. As per our estimates, OnSolve still relies heavily on North America and Europe as its chief revenue pockets. The company must accelerate initiatives to diversify its revenue streams from other high growth regions, such as APAC and MEA. Also, we have rated the company very good on the viability parameter despite being private due to its rapid inorganic growth and growing customer base.
#1 Product Features and Functionality / Mass Notification System Features
#2 Product Features and Functionality / Application Areas
#3 Mass Notification System Features / Automated Weather Alerts
#4 Mass Notification System Features / Mobile Apps
#5 Solutions Offered / Wide Area Solutions

ONSOLVE QUADRANTS

ONSOLVE has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-North America

  • Niche Quadrant

    All-Europe