XMATTERS INC in Mass Notification Systems Solutions

xMatters Business Continuity Management enables emergency communications to the relevant business processes of the enterprises. It creates situation-specific messaging templates, drive business processes forward, and mitigate downtime during critical incidents. It notifies the right people immediately in case of severe weather, business emergency, or a catastrophic digital event, to keep the employees safe and business running. xMatters Employee Engage empowers employees to engage with any element of the business through intelligently designed communications, and xMatters Customer Engage helps in driving customer loyalty, retention, and advocacy through proactive customer communications. The Major Incident Management solution of the company helps in automation of major incident process, reducing mean time to resolve incidents, and delivering situational awareness to the incident managers. It also offers RESTAPI and DevOps to enable the companies to develop customized applications and solutions as per their set of requirements.

USP : xMatters is a leading provider of business continuity management, intelligent communications, proactive communications, and connected devices. The company offers solutions which can be employed and managed as part of the IT infrastructure of enterprises and can be integrated with other corporate subsystems. Moreover, the company aims to serve more than 1,000 leading global firms to ensure that their business operations are running smoothly and effectively during critical incidents, such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies, and supplychain disruption. The company also focuses on a select technology vision of business communications and continuity management which can address both business as well as employee needs. xMatters offers technologies that focus on enhancing, automating, and speeding up communication processes for organizations. xMatters IT Service Management is an automated, intuitive, and flexible communication platform which gives the control to enterprises to resolve incidents fast. It helps in communicating across enterprises to targeted individuals and groups through any channel from text to email to in-app, always on the preferred device.

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XMATTERS INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.30
3.60
3.65
Product Features and Functionality
3.55
5.00
4.00
Delivery
4.15
5.00
4.05
Support and Services
3.50
4.15
3.15
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

XMATTERS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    8 Participants

  • Niche Quadrant

    All-North America

    25 Participants

  • Niche Quadrant

    All-Europe

    12 Participants

STRENGTHS
  • Product Maturity / Application Areas
    Business Communications
  • Product Maturity / Application Areas
    Business Continuity & Disaster Recovery
  • Product Maturity / Application Areas
    Interoperable Emergency Communication
  • Product Maturity / Components Offered
    Software
  • Product Maturity / Channel of Delivery
    Directly
  • Product Maturity / Solutions Offered
    Distributed Recipient Solutions
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Solutions Offered
    Wide Area Solutions
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Delivery Mode for Client Location
    Per User / Device Basis
  • Product Maturity / Channel of Delivery
    Through Partners / Third-Party Vendors
  • Product Maturity / Services
    Consulting Services
  • Product Maturity / Services
    Education & Training
  • Product Maturity / Services
    Integration & Deployment
  • Product Maturity / Services
    Managed Services
  • Product Maturity / Services
    Support & Maintenance
  • Product Maturity / Frequency of Support Service
    Annually
  • Product Maturity / Pre Sales Support
    Dedicated Account Manager (DAM)
  • Product Maturity
    Delivery
WEAKNESSES
  • Product Maturity / Components Offered
    Hardware
  • Product Maturity / Application Areas
    Integrated Public Alert & Warning
  • Product Maturity / Solutions Offered
    In-building Solutions
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Delivery Mode for Client Location
    Full Time Equivalent
  • Product Maturity / Delivery Mode for Client Location
    Subscription / Licensing
  • Product Maturity / Services
    Other Services
  • Product Maturity / Pre Sales Support
    Proof of Concept
  • Product Maturity / Frequency of Support Service
    Quarterly
  • Product Maturity / Mass Notification System Features
    Automated Calling
  • Product Maturity / Mass Notification System Features
    Automated Weather Alerts
  • Product Maturity / Mass Notification System Features
    Map & GIS support
  • Product Maturity / Mass Notification System Features
    Others, please specify
  • Product Maturity / Mass Notification System Features
    SMPP text based messaging
  • Product Maturity / Support and Services
    Customer Redressal Mechanism/Program
  • Product Maturity / Breadth and Depth of Product Offerings
    Products/Solutions Offered
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Features and Functionality
  • Product Maturity
    Support and Services
  • Product Maturity / Support and Services
    Level of Support
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TOP FEATURES
  • Product Features and Functionality
    Mass Notification System Features
  • Product Features and Functionality
    Application Areas
  • Application Areas
    Interoperable Emergency Communication
  • Pre Sales Support
    Product Demos
  • Delivery Mode for Client Location / Per User
    Device Basis
  • Mass Notification System Features
    Mobile Apps
  • End Users
    Network Providers
  • Services
    Education & Training
  • Mass Notification System Features
    Role based Access Controls
  • End Users
    First Responders

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XMATTERS INC Presence in Mass Notification Systems Solutions

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