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SHERPADESK
42 Likes
61 Buyers Negotiating

Summary

SherpaDesk is a simple, consolidated helpdesk software for professional services, which has all the essential tools to help organizations in delivering best support to their customers. SherpaDesk’s ticketing system simplifies receiving, routing, responding and reporting on customer support issues. SherpaDesk enables organizations to track time on their accounts, support issues, projects, or assets. SherpaDesk's project management tool enables organizations to manage clients support requests, tasks, time logs, expenses, and notes in a centralized location which further helps in tracking progress and assigning costs. The company's asset management software seamlessly collaborates with the organization's support and billing platform and delivers insights into what's being used.

Discussions

Strengths
  • +11
    Cloud
  • +12
    Mobile
  • +13
    Breadth and Depth of Product Offerings
  • +14
    Product Features and Functionality
  • +8
    Product Quality and Reliability
  • +7
    Products/Solutions Offered
  • +8
    Small Enterprise (Revenue< 100 Million)
  • +14
    Others ( Social and Knowledge Management)
  • +13
    Client Management
  • +9
    Invoice Management
  • +12
    Management Reporting
  • +7
    Project Accounting
  • +6
    Project Management
  • +11
    Resource Management
  • +8
    Time and Expense Management
  • +5
    Product Differentiation and Impact on Customer Value
  • +7
    Architecture, Construction and Engineering
  • +6
    Business Consulting
  • +5
    Information Technology
  • +10
    Software Requirement Specification (SRS)
Cautions
  • -5
    Full Time Equivalent
  • -7
    Per User Basis
  • -6
    Subscription / Licensing
  • -11
    Product Demos
  • -12
    Proof of Concept
  • -13
    R&D Spend
  • -6
    Product Branding
  • -10
    Large Enterprises (Revenue> 500 Million)
  • -13
    Laptop
  • -14
    Pad
  • -6
    Deployment & Integration Services
  • -5
    Technology Consulting
  • -7
    Others, please specify
  • -10
    Analytics
  • -13
    Dedicated Account Manager (DAM)
  • -9
    Legal Services
  • -10
    Marketing and Communication
  • -12
    Other Industry Verticals
  • -9
    Other Support
  • -11
    Research and Development
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Company Size :
  Enterprise
  SME
  Startup