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ALCATEL-LUCENT SA
Boulogne-Billancourt, France
1978
Enterprise
83 Likes
72 Buyers Negotiating
Strengths
  • +13
    Critical Communication Network 
  • +10
    Public Address and General Alarm 
  • +10
    Frequency of support service - Annually
  • +9
    Pre-sales Support Activities - Product Demos
  • +10
    Pre-sales Support Activities - Proof of Concept
  • +8
    Pre-sales Support Activities - Software/Hardware Requirement Specification
  • +13
    Services Offered - Design and Consulting
  • +14
    Services Offered - Installation and Integration
  • +5
    Services Offered - Support and Maintenance
  • +6
    Services Offered - Training and Education
  • +13
    Support Services Offered - Customer Support
  • +14
    Support Services Offered - Sales Support
  • +12
    Support Services Offered - Technical Support
  • +8
    Product Quality and Reliability
  • +14
    Breadth and Depth of Product Offerings
  • +12
    Customer Redressal Mechanism/Program
  • +7
    Product Differentiation and Impact on Customer Value
  • +5
    Product Features and Functionality
  • +6
    Differentiating Factor
  • +7
    Product Differentiation
Cautions
  • -12
    Company Portfolio
  • -6
    Focus on Product Innovation
  • -11
    New products/extensions
  • -12
    Technology Patents
  • -8
    Frequency of support service - Quarterly
  • -11
    Backup and Recovery System
  • -5
    Biometric Security and Authentication System 
  • -14
    C2/C4isr System 
  • -9
    Cyber Security 
  • -8
    Emergency and Disaster Management 
  • -12
    Other Solutions
  • -7
    Scanning and Screening System 
  • -6
    Surveillance System 
  • -7
    Frequency of support service - Monthly
  • -9
    Frequency of Support Services- Bi-Annually
  • -11
    Frequency of Support Services- Others
  • -11
    Pre-sales Support Activities - Others
  • -7
    Services Offered - Other Services
  • -6
    Support Services Offered - Other Support Services
  • -5
    Support Services Offered - Security Support

ALCATEL-LUCENT SA Reviews

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Buyer, Asia Pacific Mid Market Company

5
Mar 31, 2023
Alcatel-Lucents Public Safety and Security offerings were exactly what I was looking for. The product vision was excellent, with features that fit our requirements perfectly. The ease of use was also top notch, with the interoperability and integration allowing us to make the most of our systems. The cost of ownership is quite reasonable, and their quality speaks for itself. Alcatel-Lucent has a certain stability and maturity that is reassuring, and the overall innovation of their products is quite impressive. The customer service was better than I expected, providing personalized resources that were also helpful in understanding our use cases. When it came to the value for money, Alcatel-Lucents products delivered. Not only did they provide us with exactly what we needed, but also exceeded our expectations. I am very happy to have chosen them for our Public Safety and Security purchase, and would definitely recommend them to others. Rating: 4.6/5
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Buyer, UK Company

5
Feb 18, 2023
When I was researching Public Safety and Security products, Alcatel-Lucents offerings were the ones that kept sticking out. They had a unique product vision, with an eye on the future and the ability to provide us with the features we needed now. The easy of use was a major factor in our decision, with the seamless integration and interoperability making it easier for us. The cost of ownership was also a major selling point, with Alcatel-Lucent often being the most cost-effective option. Their portfolio had a certain stability and maturity that impressed us, helping ensure our investment was secure. We saw good overall innovation, with the use of next-generation technologies giving us cutting edge products. The customer service was also great, with personalized resources available to us for supporting our future use cases. On a value for money basis, Alcatel-Lucent was tough to beat. They provided us with all the capabilities we needed, and even some we hadnt foreseen yet. I was extremely pleased with our purchase of their Public Safety and Security offerings, and would not hesitate to recommend them to others. Rating: 4.8/5
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Buyer, UK Mid Market Company

5
Feb 12, 2023
I recently decided to purchase Alcatel-Lucents Public Safety and Security offerings, and I could not be more pleased with the decision. They have a great product vision, with features that are both current and forward thinking. The ease of use was a major winning point - the seamless integration and interoperability between our systems was simply the best. The cost of ownership was also very competitive, with Alcatel-Lucent proving to be the best value for money. Their portfolio has a certain sense of stability and maturity that is reassuring, with our investment being secure. In terms of overall innovation, their products had a futuristic edge, with next-generation technology being utilised throughout. The customer service was also excellent, with personalised resources available to us to help us understand our use cases better. On the whole, I am really glad that I went with Alcatel-Lucents Public Safety and Security offerings. They delivered a great product overall, and I would definitely recommend them. Rating: 4.7/5
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Buyer, North America SME Company

5
Dec 21, 2022
I recently purchased Alcatel-Lucents Public Safety and Security offerings, and the experience overall was quite positive. Their technological prowess was evident in the product vision, which was not just up-to-date, but truly one step ahead. The product features were suitable for all our use cases, and the ease of use was a major selling point. The cost of ownership was highly competitive in comparison to the market. The interoperability and integration of the services further helped us be more efficient in our operations. The stability and maturity of Alcatel-Lucents portfolio was another major factor in our decision making process. Overall, I have been extremely satisfied with our purchase. The overall innovation of their offerings was top notch, and I was pleasantly surprised when I saw the use of next generation technologies across their portfolio. The customer service was above and beyond what I was expecting, and they had excellent supporting resources for our futuristic use cases as well. When it came to the value for money, Alcatel-Lucents offerings were unmatched in the public safety and security sector. Rating: 4.5/5
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Buyer, UK SME Company

5
Dec 06, 2022
I recently purchased Alcatel-Lucents Public Safety and Security offerings, and I must say I am very pleased with their services. Their product vision was quite impressive, with features that fit my use cases perfectly. The ease of use was also excellent - the interoperability and integration between our systems was very smooth. The cost of ownership was worth it for the excellent quality of their products. Alcatel-Lucent has a great level of stability and maturity, making it easier for us to feel secure in our investment. Their overall innovation also impressed me, with the use of next-generation technologies being an added bonus. The customer service was also great, with personalized resources that were helpful in understanding our use cases. In terms of value for money, Alcatel-Lucents offerings were unmatched. I am very happy with our purchase and would definitely recommend them to anyone looking for Public Safety and Security products. Rating: 4.9/5
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