Public safety refers to the safety, security, and welfare of the general public and preventing them from dangers, such as criminal activities, natural calamities, national and international terrorism, and other emergency and disaster situations. The public living in the cities are highly dependent on services that are offered by the government at the local, state, and federal levels. Best public safety software involves the coordination and administration of resources that provide safety and security for the community. Public safety software is the priority of the governments across the world; they have to ensure the safety of citizens, organizations, and financial institutions, and protect them from external threats. Hence, the governments heavily rely on the public safety software, such as surveillance systems, communication networks, screening and scanning system, and biometric and authentication system for safeguarding the lives of the citizens.
The vendors in public safety software market have been placed into 4 categories based on their performance in each criterion: visionary leaders, innovators, emerging, and dynamic.
The visionary leaders in public safety software market receive high scores for most of the evaluation criteria. They have an established product portfolio and a very strong market presence.
Innovators in public safety software market have innovative portfolio of services and a strong potential to build robust business strategies for their business growth, to be at par with the Vanguards. Moreover, a strong and dedicated direct and indirect sales channel is one of the key factors influencing the brand position of the firm in public safety software market.
The dynamic differentiators in public safety software market are established vendors with very strong business strategies. However, they have a low product portfolio. They focus on a specific type of technology related to the product.
The emerging companies in public safety software market have niche product offerings and are starting to gain their position in the market. They do not have much strong business strategies as compared to other established vendors. They might be new entrants in the market and require some more time before getting significant traction in the market.
CRITICAL COMMUNICATION NETWORK
The critical communication network plays an important role in the responsiveness of emergency services considering best public safety software market. These services include ambulance services, police services, and firefighter services. The deployment of these services should be done with the adoption of the latest technologies to offer robust services. The public safety software solution personnel depends on communication networks to establish contact, provide security and safety, and gain situational awareness. Hence, a reliable and secure communication network plays an important role in the operations of the best public safety software agencies worldwide. Furthermore, there has been an exponential increase in the use of wireless local area networks that are replacing the wired networks in public safety software space. The critical communication network solutions include Long Term Evolution (LTE) broadband, wireless broadband communication, and FirstNet. The public transport operators rely on their communication networks to operate safely and efficiently. For instance, the railway operators around the world are using Communication-Based Train Control (CBTC) or Positive Train Control (PTC) systems. Furthermore, in Europe, the railway operators are using the Global System for Mobile Communications-Railway (GSM-R) as part of the European Rail Traffic Management System (ERTMS). Such initiatives are driving the demand for critical communication networks in different verticals.
The C2/C4ISR refers to the unified command and control systems that are driven by centralized operation centers. It is a disruptive defense technology, which is a complex web of subsystems. The systems that are considered under the C2/C4ISR segment include, and Mobile Command and Control Unit (C2M). These technologies help the air, naval, land, space, and army forces in reaching their security goals.
The traditional C4ISR was designed to collect mission-specific information in public safety softwares; however, the analysis and data collection process was more time-consuming, due to the use of separate systems and displays. To tackle this issue, vendors are developing integrated C4ISR systems, which provide ease of use and security. Moreover, C4ISR plays a crucial role in the present times, due to the evolution of new forms of modern warfare, namely, electronic and cyber. The demand for C4ISR is expected to be moderate in the developed nations, due to the considerable cuts in the budget expenditure. However, the overall demand for C4ISR is expected to witness traction in countries, such as India, Russia, Saudi Arabia, and China, due to increase in defense spending in these countries.
BIOMETRIC SECURITY AND AUTHENTICATION SYSTEM
The evolving security threats have led to modifications in the industry and government security regulations, which in turn has influenced organizations for deploying biometric security and authentication system, as it is a way to prove the true identity of an individual. Biometrics facilitates the identification of one’s physical and behavioral characteristics to provide physical access to the personnel in the public safety software facilities. Biometrics has been divided into fingerprint scanning, facial recognition, iris/retinal scanning, and voice recognition. Furthermore, it is being adopted in the public safety software market, as it is easy to implement and has low costs.
Biometric authentication is more reliable and resistant to the social engineering attacks, as the user’s presence is required to use any biometric system. The fingerprint recognition, iris scan, and facial recognition systems are a part of the biometric security and authentication system segment. These systems have authentication and authorization applications in civil IDs, criminal identification, and border control. The use of the biometric security and authentication system is expected to increase in the next few years, due to the increasing government initiatives to integrate it with passports and border security.
The increasing global threats have forced governments to employ high levels of security at the borders, airports, public institutes, ports, and transportation systems. The surveillance systems help detect, track, and recognize unauthorized intruders, namely, terrorists, illegal immigrants, and smugglers, who can endanger the lives of citizens. Advantages of the surveillance system are its affordability, real-time video capturing, and ease of management, and its capability to produce clear pictures of the public. The surveillance systems include various types of surveillance cameras, monitors, storages, and surveillance software, such as video analytics and video generic application platforms. Thermal imaging cameras are extensively used for homeland security, due to their ability to track human-sized targets. The public sector is one of the major users of the video surveillance system, due to the need for protecting customers, citizens, and passengers. Infrastructures, such as transportation systems, smart grids, government facilities, and sensitive infrastructures, require high-quality video surveillance systems that are integrated with the main system to monitor the ongoing activities in and around the premises. Video surveillance includes video hardware and video analytics. Video surveillance systems, such as IP cameras and HD CCTVs play a major role in securing the public infrastructure, such as public areas, government and corporate offices, and roads. The market for the surveillance system segment in public safety software is expected to be growing at a very rapid rate and is an integral part of the overall physical security systems industry.
SCANNING AND SCREENING SYSTEM
Screening and scanning refer to the detection and identification technologies that are applicable across various sectors, including retail, transportation, manufacturing, aviation, maritime, and cargo. There have been security upgrades in the transportation vertical, such as the screening of cargo trucks and passenger luggage. Screening and scanning using public safety software is a preventive and proactive measure to find advanced threats.
The scanning and screening system scans of individuals and their belongings for avoiding unlawful and unethical events. The use of scanning and screening systems has increased around the globe, due to the rise in threats related to terrorism and other unlawful activities, which may result in financial, economic, and human losses. The law enforcement personnel mainly uses These systems for real-time detection of organic threats, such as explosives, guns, and narcotics. The scanning and screening systems comprise X-ray screening systems, explosive trace detectors, metal detectors, and liquid scanners. Furthermore, the global increase in passenger traffic and freight movement has also increased the government spending toward such scanning and screening systems. The scanning and screening system vendors are also integrating the screening and scanning products with the X-ray screening system for enhancing the security levels.
EMERGENCY AND DISASTER MANAGEMENT
Emergency and disaster management solutions in public safety software are used by the government and private organizations for rescuing the public from man-made or natural disasters, such as hurricanes, typhoons, earthquakes, cyclones, or tsunamis. All the cities are vulnerable to some or the other form of disaster. Emergency and disaster management systems are web-based and easier to manage. Quick responses, disaster recovery solutions, and simulation are the features of the emergency and disaster management solution. Simulation systems such as traffic simulation, hazard propagation, and incident evaluation are also covered under the scope. Pre-emergency and post-emergency measures are a part of the emergency and disaster management solution for the effective management of public safety and security solutions and services.
Cybersecurity is an approach to protect computers, networks, programs, and the data from advanced threats and vulnerabilities, cyber warfare, cyber terrorism, and cyber espionage by using public safety software. It involves a set of security technologies and solutions, tools, policies, security concepts, guidelines, risk management approaches, and professional and managed services to protect the networks, computers, programs, and data from cyber-attacks, damages, or unauthorized accesses. Cybersecurity has become one of the important aspects of the government sector, as the nature of security risks in this sector are advancing. Cybersecurity and data privacy have become critical priorities for the public sector and the manufacturing and transportation verticals. The constantly evolving nature of security threats is one of the biggest challenges in the cybersecurity domain.
The concept of eGovernance has led the governments to focus more on the cybersecurity threats. Furthermore, the public sector is more dependent on the IT and telecommunication infrastructure to increase the security of citizens and customers, as the government agencies have vast amounts of personal data and an accident release of such sensitive data can affect the company’s reputation severely and lead to huge losses.
PUBLIC ADDRESS AND GENERAL ALARM
The public address and the general alarm solution comes handy during an emergency situation. This solution in public safety software needs to be fully operational to allow the safe evacuation of the public during an emergency. Safety is of utmost importance during emergencies, and the place should be evacuated immediately, which can be done with the help of the public address and general alarm solution. The public address system is a form of electronic sound amplification that can be used to address large groups of people. The public address and general alarm solution includes alarm tones, pre-recorded messages, emergency voice messages, and routine voice messages, which are addressed to the public with the help of loudspeakers. The public address system plays an important role during a crisis. It alerts citizens about the danger. On the other hand, the general alarm system includes fire alarms and smoke alarms that detect heat, smoke, and carbon monoxide, and warn people about the possible catastrophic event. The public address and general alarm system includes warning systems and communication systems, such as voice alarm systems, public address peripheral, and rack mount. The general alarm system plays a very important role in the public safety and security, as it enables safe communication between the intrusion response teams and the security staff. Notification systems facilitate the quick deployment of response teams to the intrusion sites for protecting the assets of organizations from unauthorized access. The alarms and notification systems are majorly deployed in military facilities, government organizations, industries, and commercial spaces to safeguard the public from intrusions, thefts, and criminal activities.
BACKUP AND RECOVERY SYSTEMThe traditional systems cannot meet the evolving need for advanced technologies in disaster recovery management, while the backup and recovery system can provide robust solutions. The backup and recovery system plays an important role in cyber-attacks, human errors, and natural disasters. With digitization, the governments around the world are saving the data of citizens in the digitized form; the data includes important information, such as personal profiles, financial history, and tax history. Hence, in the case of an attack or any accidental loss, the backup and recovery system can help the government access the present and historical data.
Frequently Asked Questions
Breadth and Depth of Product Offerings
Solutions/Technologies OfferedCritical Communication Network | C2/C4isr System | Biometric Security and Authentication System | Surveillance System | Scanning and Screening System | Emergency and Disaster Management | Cyber Security | Public Address and General Alarm | Backup and Recovery System | Other Solutions |
ServicesServices Offered - Design and Consulting | Services Offered - Installation and Integration | Services Offered - Support and Maintenance | Services Offered - Training and Education | Services Offered - Other Services |
Product Features and Functionality
Differential Pricing and Features to Meet Customer Needs
Value add Features and Functionality
Focus on Product Innovation
Product Differentiation and Impact on Customer Value
Product Quality and Reliability
Manufacturing Excellence Practices
Customer Redressal Mechanism/Program
Support ServicesCustomer Support | Support Services Offered - Technical Support | Support Services Offered - Customer Support | Support Services Offered - Sales Support | Support Services Offered - Security Support | Support Services Offered - Other Support Services | Technical Support | Sales Support | Security Support | Other Support Services |
Pre Sales SupportPre-sales Support Activities - Software/Hardware Requirement Specification | Pre-sales Support Activities - Product Demos | Pre-sales Support Activities - Proof of Concept | Pre-sales Support Activities - Others |
Frequency of Support ServiceFrequency of support service - Quarterly | Frequency of support service - Monthly | Frequency of Support Services- Bi-Annually | Frequency of support service - Annually | Frequency of Support Services- Others | Annually | Others, please specify | Monthly | Bi-Annually | Quarterly |
Direct Presence - North America
Direct Presence - Europe
Direct Presence - Middle East and Africa
Direct Presence - Latin America
Sales offices -
Sales Office - Europe
Sales Office - Latin America
Channel Partners - North America
Channel Partners - Europe
Direct Presence - Asia-Pacific
Sales Office - Asia-Pacific
Sales Office - Middle East and Africa
Channel Partners - Asia-Pacific
Channel Partners - Middle East and Africa
Channel Partners - Latin America
Breadth of Applications Served
Business Expansion Strategy
% Revenue from Industry VerticalsRevenue - Law Enforcement and Intelligence Agencies | Revenue - Border Control | Revenue - Public Transportation Security | Revenue - Critical Infrastructure Security | Revenue - Medical Services | Revenue - Firefighting Services | Revenue - Disaster Management | Revenue - Energy and Chemicals | Revenue - Automotive and Logistics | Revenue - Other Verticals |
Industry VerticalHomeland Security | Emergency Services | Manufacturing | Other Industry Verticals |
Channel Strategy and Fit
Business Expansion Strategy
Partner EcosystemDistributors | Value Added Resellers (VAR) | System Integrators | Specify Others | Consultants | Partner Ecosystem - Distributors | Partner Ecosystem - System Integrators | Partner Ecosystem - Value Added Resellers (VAR) | Partner Ecosystem - Consultants | Partner Ecosystem - Others |
Mergers and Acquisitions Strategy
Mergers & Acquisitions
Partnerships and Collaborations
Total Funding Amount