Jira Service Desk Pricing & Demo

Jira Service Desk Pricing

Jira Service Desk pricing varies from $0 to $40/agent/month. Based on the number of agents and plans required, the Jira Service Desk pricing can be calculated on a monthly or annual basis. The starting prices are:

• Free- $0/agent/month 
• Standard-$20/agent/month 
• Premium-$40/agent/month 

Jira Service Desk Demo

Jira Service Desk offers a free trial of 7 days for any plan. It also has a free version with limited functionality and offers training live online and in the form of webinars and documentation.

Jira Service Desk Features

→ Request Management

• Provides a self-service portal assisting in leveraging a knowledge base which intelligently surfaces relevant articles based on search
• Facilitates creation of integrated knowledge base, agent queues, CSAT reporting

→ Incident Management

• Quickly respond to, resolve, continuously learn from incidents and keep all stakeholders in the loop
• Provides automation, incident alerts, incident communication, integrations etc.

→ Problem Management

• Minimize impact on incidents, record information about problems and workarounds
• Allows root cause analysis, link to dev backlog and reporting

→ Change Management

• Improve flow of changes to infrastructure and services while minimizing risk to the organization and speeding up service delivery
• Allows change approvals, configurable workflows, release and deployment, configuration management etc.

→Asset Management

• Reference, track, and tie requests by connecting to asset management app
• Facilitates asset tracking, link to configuration management database, and integrations