Freshservice Pricing & Demo

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Freshservice
Online
California, USA
2010
$101MN to $500MN
Enterprise
53 Likes
84 Buyers are Negotiating "Group Buyer Deal"

Freshservice USP

Freshservice Service Desk Software is a complete IT Helpdesk System with Asset Management, Incident Management, CMDB, CSAT, SLAs, Reporting and more. Freshservice Service Desk Software provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets are often added, tagged, tracked and delinked, ensuring asset visibility and awareness. Freshservice also offers a gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to get pre-defined reports for incidents and changes using various filters. Request Freshservice Pricing to get more information.

Summary

Freshservice Service Desk Software may be a cloud-based IT Help Desk and repair management solution that permits organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely. Freshservice is out there on an annual subscription basis that has support via email and phone.

Freshservice Pricing

Freshservice Pricing is classified into four different subscription plans. Below are the Freshservice pricing plans:

  1. Blossom - ₹999 per agent per month.
  2. Garden - ₹2499 per agent per month.
  3. Estate - ₹3499 per agent per month.
  4. Forest - ₹4499 per agent per month.

Freshservice Demo

It provides its users with a 21-day free trial with no credit card required for better experiencing of the features provided by the software to its users.

Features

→Service Catalogue 

  • Make it easier for the employees by listing out the services offered to them.
  • Picks out the exact service they want from a customised portal.

→Workflow Automation and analytics

  • Configure automation made as simple as creating flowcharts, with Workflow 

          Automator.

  • Analyses service desk’s performance.
  • Provides a refreshing dashboard to its users.

→Self Service Portal

  • Makes it easier for the employees to raise service requests for their work needs. 
  • Provides an interface that is as simple as shopping online.

→Mobile Apps

  • Provide end to end support within the teams and view daily tasks.
  • Remotely manage incidents, changes, service requests, and assets.

→Data Security and Cost-Effective

  • Provides high data security by providing ISO certification. 
  • Provides its users affordable plans for use.

 

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Freshservice Reviews

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Buyer, Construction, Enterprise

3
May 05, 2020

“Automation”

The automation features to automatically close tickets or assign to agents based on category are instrumental in an efficient workflow.
Useful (0) Not useful (0)
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Buyer, Telecom Infrastructure, SME

2
May 05, 2020

“Simple Internal Support”

This low investment software is simple to use as an end user submitting tickets and as an agent managing / responding to them.
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