Freshservice Service Desk Software may be a cloud-based IT Help Desk and repair management solution that permits organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely. Freshservice is out there on an annual subscription basis that has support via email and phone.
Freshservice Pricing is classified into four different subscription plans. Below are the Freshservice pricing plans:
- Blossom - ₹999 per agent per month.
- Garden - ₹2499 per agent per month.
- Estate - ₹3499 per agent per month.
- Forest - ₹4499 per agent per month.
It provides its users with a 21-day free trial with no credit card required for better experiencing of the features provided by the software to its users.
- Make it easier for the employees by listing out the services offered to them.
- Picks out the exact service they want from a customised portal.
→Workflow Automation and analytics
- Configure automation made as simple as creating flowcharts, with Workflow
- Analyses service desk’s performance.
- Provides a refreshing dashboard to its users.
→Self Service Portal
- Makes it easier for the employees to raise service requests for their work needs.
- Provides an interface that is as simple as shopping online.
- Provide end to end support within the teams and view daily tasks.
- Remotely manage incidents, changes, service requests, and assets.
→Data Security and Cost-Effective
- Provides high data security by providing ISO certification.
- Provides its users affordable plans for use.