Requuest is a cloud-based IT support and repair request management solution that helps businesses handle client inquiries. It provides tools for outlining workflow, opening new tickets, assigning tickets to agents and monitoring compliant progress. With Requuest, businesses can track and measure service level compliance, agent performance and daily issues resolved.
Requuest pricing provides three types of plans to its users. The Requuest pricing plans are given below:
- $40 per month per user (billed month to month).
- $37 per month per user (billed annually).
- $0 per month per user per month (limited to 1 user per month).
It provides the users with a 30-day free trial which includes Requuest Package. This gives the users a hands-on experience of the platform before actually buying it.
- Create and manage with ease various tickets types such as incident, problem, change, service request and project on flexible main grid.
- Clearly visualize tickets and tasks on a fully operational calendar view.
- Filter ticket views based on queues and application filters or creates alters for items in the calendar.
→Asset and CMDB
- Manage all kinds of assets like equipment, inventory, and contracts.
- Automate interactions and alerts for managing inventory.
- Gives benefits from a quick searchable knowledge base for known errors and documented resolutions.
- Collaborate and share by associating articles with related tags and keywords.
- Manages resolution availability within the user's base.
- Categorize the demands in a three-level simple to configure service catalogue feature.
- Allows granular service level management, escalation, workflow, approval, web forms, and automated alerts.