The company provides solutions to enhance and enable government communications in the digital age. The company caters to the federal civilian government, state and local governments, and the defense and military. Avaya helps the federal civilian government by offering digital communication solutions for government operations. It provides solutions, encompassing customer experience, cybersecurity, health IT, mobile workforce, collaboration, and smart buildings. Avaya helps state and local governments via optimized technology for next-generation citizen services.
It provides solutions, including community connectivity, reliable services, modernized data centers, optimized agency resources, shared services, and smart cities. Avaya offers communication networks for the defense and military as well. Moreover, it offers other solutions, such as defense operations, cybersecurity, distributed workforce, productivity, smart facilities, and sustainability.
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AVAYA INC Presence in Smart Governments Solutions
Avaya mainly aims for 4 competencies: providing IP telephony, contact centers, unified communications, and services within Europe, Middle East, and Africa (EMEA), aligned in a strategic direction to capture the smart government market. The company’s growth strategy aims at expanding the cloud offerings and capabilities, increasing the mobility offerings to customers, investing in sales and distribution, increasing its capabilities in mid-market offerings and market share, and expanding the margins and profitability. The company has been gradually diversifying its offerings from being a hardware to software and a services provider. In the government sector, the primary focus of Avaya lies in unified communications and contact centers. The company has been working closely with the state governments for providing emergency response systems and is actively targeting on digitizing the education initiatives.
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#2 Services / System Integration and Deployment
#3 Services / Support and Maintenance
#4 Solution Features / Workforce Management
#5 Solution Features / Identity and access management (IAM)