360 Score: 2.88
For Vendors

AVAYA Smart Governments Solutions

  • Santa Clara, California, United States
  • 2000
  • $1BN to $5BN
Company Overview
It provides solutions, including community connectivity, reliable services, modernized data centers, optimized agency resources, shared services, and smart cities. Avaya offers communication networks for the defense and military as well. Moreover, it offers other solutions, such as defense operations, cybersecurity, distributed workforce, productivity, smart facilities, and sustainability.
USP

The company provides solutions to enhance and enable government communications in the digital age. The company caters to the federal civilian government, state and local governments, and the defense and military. Avaya helps the federal civilian government by offering digital communication solutions for government operations. It provides solutions, encompassing customer experience, cybersecurity, health IT, mobile workforce, collaboration, and smart buildings. Avaya helps state and local governments via optimized technology for next-generation citizen services.

AVAYA INC Popular Comparisons
Evaluated against 160 key buying criteria
Strengths
  • Consulting
  • Support and Maintenance
  • System Integration and Deployment
  • Analytics
  • Network management
  • Security solutions
  • Identity and access management (IAM)
  • Security and Vulnerability Management 
  • Workforce Management
  • Support and Services
  • Products/Solutions Offered
  • Customer Redressal Mechanism/Program
  • Breadth and Depth of Product Offerings
  • Delivery
  • Solutions Offered
  • Delivery strategy
  • Product Features and Functionality
  • On-Site Support
  • Government Resource Planning System
  • Open data platform
Weaknesses
  • Managed Services
  • Hosted / On-Cloud
  • On-Premises
  • Full Time Equivalent
  • Per User / Device Basis
  • Subscription / Licensing
  • Asset lifecycle management
  • Edge Analytics
  • Financial Management
  • Location Analytics
  • Other Features
  • Risk & Compliance Management
  • Social Media Analytics
  • Streaming Analytics
  • Supply Chain Management
  • Others
  • Remote monitoring
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AVAYA INC Presence in Smart Governments Solutions
Avaya mainly aims for 4 competencies: providing IP telephony, contact centers, unified communications, and services within Europe, Middle East, and Africa (EMEA), aligned in a strategic direction to capture the smart government market. The company’s growth strategy aims at expanding the cloud offerings and capabilities, increasing the mobility offerings to customers, investing in sales and distribution, increasing its capabilities in mid-market offerings and market share, and expanding the margins and profitability. The company has been gradually diversifying its offerings from being a hardware to software and a services provider. In the government sector, the primary focus of Avaya lies in unified communications and contact centers. The company has been working closely with the state governments for providing emergency response systems and is actively targeting on digitizing the education initiatives.
#1 Product Features and Functionality / Solution Features
#2 Services / System Integration and Deployment
#3 Services / Support and Maintenance
#4 Solution Features / Workforce Management
#5 Solution Features / Identity and access management (IAM)