Clarabridge Engage
Online
Virginia, USA
2006
$51MN to $100MN
58
Likes
69 Buyers are Negotiating "Group Buyer Deal" for Clarabridge Engage
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Clarabridge Engage USP

Clarabridge has registered its presence in the social media analytics software market through CX Social, an advanced social media engagement platform. It allows businesses to track the volume of mentions and engagement; the platform provides businesses access to industry-leading text analytics. It records all types of conversations on social media forums to analyze the data and understand the root causes of all the social conversations. Additionally, it gives the exact picture of the global audience. The platform allows users to achieve real-time insights and understand customer effort, emotions, and complaints using the best-in-class text analytics engine. Request Clarabridge Engage Pricing to get more information.

Summary

Businesses use CX Social to monitor the campaign performance to understand the customer’s exact need. The company provides various services, including enablement services, education services, and research services, to support its customers by making the ongoing process seamless, providing on-demand training, and monitoring its social media customers. This Social Media Analytics Software connects to a number of social media sources and collects all the customer feedback in one place. The data connectors gather insights from all sources of feedback, both solicited and unsolicited, to offer the users a peek into the entire customer journey. The platform also provides a unique ability to accurately record the degrees of variation on its 11-point sentiment scale and to handle the nuance of different contexts.

360 Quadrants

Strengths and Weaknesses
  • +12 Remote Support
  • +11 Hybrid
  • +9 Product Demos
  • +8 Software Requirement Specification (SRS)
  • +13 BFSI
  • +6 Directly
  • +8 Energy and Utilities
  • +10 Healthcare and Life Sciences
  • +11 IT and Telecom
  • +9 Retail and eCommerce
  • +6 Travel and Hospitality
  • +13 Any other professional service
  • +11 Consulting
  • +10 Support and maintenance services
  • +12 Training and Education services
  • +8 Brand Management
  • +11 Campaign management
  • +10 Competitor benchmarking
  • +7 Customer behavioral analysis
  • +6 Customer segmentaion and targeting
  • -5 Predictive Analytics
  • -9 Level of Support Services
  • -8 Licenses
  • -7 Through Partners / Third-Party Vendors
  • -10 On-Premise
  • -8 Descriptive Analytics
  • -7 Diagnostic analytics
  • -6 Prescriptive Analytics
  • -11 On-Site Support
  • -13 Content optimization
  • -10 Others - Pre-sales Support Activities
  • -14 Others- Social media analytics
  • -6 Other - Support Services
  • -5 Per User Basis
  • -5 Risk Management and Fraud Detection
  • -12 Governmnet and Defense
  • -14 Manufacturing
  • -5 Media and Entertainment
  • -9 Other Industry Verticals
  • -7 Transportation and Logistics
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Clarabridge Engage presence in Social Media Analytics Software

Clarabridge has a direct or indirect presence across the globe through its products, solutions, and services. The company adopts the organic and inorganic growth strategies. As a part of its organic growth, the company has launched and upgraded various products. For instance, in May 2017, It is enhanced the capabilities of its CEM suite, by adding various features, including, AI-based conversational surveys, predictive analytics, omnichannel case management capabilities, and bot integrations. Additionally, in April 2017, This launched a new contact center analytics tool to transcribe and analyze the customer interaction data from contact centers. It integrates the voice data with social media communications, emails, and the other data sources. The acquisitions and partnerships strategy has been the key inorganic strategy adopted by the company to expand its product portfolio and presence. Its presence across all the regions helps Clarabridge partner with various companies. For instance, in March 2016, Clarabridge partnered with Ditto Labs, an image recognition provider, to offer visual listening capabilities to the CEM analytics of Clarabridge and social customer service solutions of Engagor. Further, it allows businesses to identify brands, scenes, emotions, and products through photos posted on social media and other websites. Moreover, in May 2015, this acquired Engagor, a social customer service and engagement platform provider. This acquisition has strengthened the company’s CEM product portfolio.


Top Features

  1. Product Features and Functionality / Applications Catered
  2. Channel of Delivery / Directly
  3. Industry Verticals / Healthcare and Life Sciences
  4. Industry Verticals / BFSI
  5. Industry Verticals / Energy and Utilities
  6. Deployment Model / Hybrid
  7. Industry Verticals / Travel and Hospitality
  8. Industry Verticals / Retail and eCommerce
  9. Industry Verticals / IT and Telecom
  10. Pre Sales Support / Software Requirement Specification (SRS)