Clarabridge INC Reviews & Product Details

Businesses use CX Social to monitor the campaign performance to understand the customer’s exact need. The company provides various services, including enablement services, education services, and research services, to support its customers by making the ongoing process seamless, providing on-demand training, and monitoring its social media customers. This Social Media Analytics Software connects to a number of social media sources and collects all the customer feedback in one place. The data connectors gather insights from all sources of feedback, both solicited and unsolicited, to offer the users a peek into the entire customer journey. The platform also provides a unique ability to accurately record the degrees of variation on its 11-point sentiment scale and to handle the nuance of different contexts.

USP : Clarabridge has registered its presence in the social media analytics software market through CX Social, an advanced social media engagement platform. It allows businesses to track the volume of mentions and engagement; the platform provides businesses access to industry-leading text analytics. It records all types of conversations on social media forums to analyze the data and understand the root causes of all the social conversations. Additionally, it gives the exact picture of the global audience. The platform allows users to achieve real-time insights and understand customer effort, emotions, and complaints using the best-in-class text analytics engine.

BUYERS
VENDORS
EXPERTS
3.0
ANALYSTS
 

CLARABRIDGE INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.25
4.10
3.80
Product Features and Functionality
2.50
4.65
3.65
Product Differentiation and Impact on Customer Value
2.55
4.00
3.80
Product Branding
2.35
3.70
4.55
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

CLARABRIDGE INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    23 Participants

  • Niche Quadrant

    All-North America

    25 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Deployment Model
    Hybrid
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Industry Verticals
    BFSI
  • Product Maturity / Channel of Delivery
    Directly
  • Product Maturity / Industry Verticals
    Energy and Utilities
  • Product Maturity / Industry Verticals
    Healthcare and Life Sciences
  • Product Maturity / Industry Verticals
    IT and Telecom
  • Product Maturity / Industry Verticals
    Retail and eCommerce
  • Product Maturity / Industry Verticals
    Travel and Hospitality
  • Product Maturity / Solutions Offered
    Any other professional service
  • Product Maturity / Solutions Offered
    Consulting
  • Product Maturity / Solutions Offered
    Support and maintenance services
  • Product Maturity / Solutions Offered
    Training and Education services
  • Product Maturity / Applications Catered
    Brand Management
  • Product Maturity / Applications Catered
    Campaign management
  • Product Maturity / Applications Catered
    Competitor benchmarking
  • Product Maturity / Applications Catered
    Customer behavioral analysis
  • Product Maturity / Applications Catered
    Customer segmentaion and targeting
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Applications Catered
  • Pre Sales Support
    Product Demos
  • Industry Verticals
    Retail and eCommerce
  • Industry Verticals
    Travel and Hospitality
  • Channel of Delivery
    Directly
  • Industry Verticals
    BFSI
  • Channel for Delivery of Support Services
    Remote Support
  • Industry Verticals
    Energy and Utilities
  • Deployment Model
    Hybrid
  • Pre Sales Support
    Software Requirement Specification (SRS)

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CLARABRIDGE INC Presence in Social Media Analytics Software

Questions & Answers

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