Khoros offers more than 15 years of best practices and partnership in the ever-changing space of customer engagement. The platform has the expertise to align to teams, systems, and data to deliver the connected experience the customer deserves — Khoros is especially focused on innovating customer engagement with the world’s best brands. Khoros is an innovative customer engagement platform with the unique connection that offers the ability to interact with your customers across their journey, from the moment you make your first offer to the moment of sale—and beyond. It also connects with your customers in their channel of choice, whether that’s managing communication through social media, your owned properties, or one-to-one messaging. And it grows more valuable with every interaction.
Khoros platform, built from Spredfast + Lithium, to deliver an all-ways connected experience to the customers. It's more than just a social media management tool, it provides all-in-one customer engagement software that brings the power of human connection into each interaction. Khoros analytics enables to relentlessly improve performance and bridge silos and channels—plus take advantage of its real-world benchmarking, shared ROI, and a connected customer profile. It’s an in-built social media management platform that one can trust—under his/her biggest success or worst crisis—and that integrates AI and human connection into one common customer experience. Moreover, the platform offers the flexibility to create a solution tailored for business.