Khoros Care Reviews & Product Details

Khoros offers more than 15 years of best practices and partnership in the ever-changing space of customer engagement. The platform has the expertise to align to teams, systems, and data to deliver the connected experience the customer deserves — Khoros is especially focused on innovating customer engagement with the world’s best brands. Khoros is an innovative customer engagement platform with the unique connection that offers the ability to interact with your customers across their journey, from the moment you make your first offer to the moment of sale—and beyond. It also connects with your customers in their channel of choice, whether that’s managing communication through social media, your owned properties, or one-to-one messaging. And it grows more valuable with every interaction.

USP :

Khoros platform, built from Spredfast + Lithium, to deliver an all-ways connected experience to the customers. It's more than just a social media management tool, it provides all-in-one customer engagement software that brings the power of human connection into each interaction. Khoros analytics enables to relentlessly improve performance and bridge silos and channels—plus take advantage of its real-world benchmarking, shared ROI, and a connected customer profile. It’s an in-built social media management platform that one can trust—under his/her biggest success or worst crisis—and that integrates AI and human connection into one common customer experience. Moreover, the platform offers the flexibility to create a solution tailored for business.

BUYERS
VENDORS
EXPERTS
2.1
ANALYSTS
 

LITHIUM TECHNOLOGIES detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.30
4.10
3.80
Product Features and Functionality
2.15
4.65
3.65
Product Differentiation and Impact on Customer Value
2.80
4.00
3.80
Product Branding
2.25
3.70
4.55
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

LITHIUM TECHNOLOGIES has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    23 Participants

  • Niche Quadrant

    All-North America

    25 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Solutions Offered
    Any other professional service
  • Product Maturity / Solutions Offered
    Managed Services
  • Product Maturity / Solutions Offered
    Support and maintenance services
  • Product Maturity / Solutions Offered
    Training and Education services
  • Product Maturity / Applications Catered
    Customer behavioral analysis
  • Product Maturity / Industry Verticals
    BFSI
  • Product Maturity / Industry Verticals
    Governmnet and Defense
  • Product Maturity / Industry Verticals
    Healthcare and Life Sciences
  • Product Maturity / Industry Verticals
    IT and Telecom
  • Product Maturity / Industry Verticals
    Media and Entertainment
  • Product Maturity / Industry Verticals
    Retail and eCommerce
  • Product Maturity / Industry Verticals
    Travel and Hospitality
  • Product Maturity / Applications Catered
    Brand Management
  • Product Maturity / Applications Catered
    Campaign management
  • Product Maturity / Applications Catered
    Competitor benchmarking
  • Product Maturity / Applications Catered
    Customer segmentaion and targeting
  • Product Maturity / Applications Catered
    Marketing meausurement
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity / Product Branding
    Level of Support Services
  • Product Maturity / Breadth and Depth of Product Offerings
    Licenses
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Applications Catered
  • Product Features and Functionality
    Analysis Type
  • Solutions Offered
    Support and maintenance services
  • Industry Verticals
    BFSI
  • Solutions Offered
    Managed Services
  • Industry Verticals
    Travel and Hospitality
  • Industry Verticals
    Healthcare and Life Sciences
  • Industry Verticals
    Retail and eCommerce
  • Industry Verticals
    Media and Entertainment
  • Industry Verticals
    IT and Telecom

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