360 Score: 2.13
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Khoros Care Reviews & Product Details

Company Overview
Khoros offers more than 15 years of best practices and partnership in the ever-changing space of customer engagement. The platform has the expertise to align to teams, systems, and data to deliver the connected experience the customer deserves — Khoros is especially focused on innovating customer engagement with the world’s best brands. Khoros is an innovative customer engagement platform with the unique connection that offers the ability to interact with your customers across their journey, from the moment you make your first offer to the moment of sale—and beyond. It also connects with your customers in their channel of choice, whether that’s managing communication through social media, your owned properties, or one-to-one messaging. And it grows more valuable with every interaction.

Khoros platform, built from Spredfast + Lithium, to deliver an all-ways connected experience to the customers. It's more than just a social media management tool, it provides all-in-one customer engagement software that brings the power of human connection into each interaction. Khoros analytics enables to relentlessly improve performance and bridge silos and channels—plus take advantage of its real-world benchmarking, shared ROI, and a connected customer profile. It’s an in-built social media management platform that one can trust—under his/her biggest success or worst crisis—and that integrates AI and human connection into one common customer experience. Moreover, the platform offers the flexibility to create a solution tailored for business.

Evaluated against 186 key buying criteria
  • Any other professional service
  • Managed Services
  • Support and maintenance services
  • Training and Education services
  • Customer behavioral analysis
  • BFSI
  • Governmnet and Defense
  • Healthcare and Life Sciences
  • IT and Telecom
  • Media and Entertainment
  • Retail and eCommerce
  • Travel and Hospitality
  • Brand Management
  • Campaign management
  • Competitor benchmarking
  • Customer segmentaion and targeting
  • Marketing meausurement
  • Breadth and Depth of Product Offerings
  • Level of Support Services
  • Licenses
  • Consulting
  • Remote Support
  • Content optimization
  • Others- Social media analytics
  • Performance monitoring
  • Risk Management and Fraud Detection
  • Energy and Utilities
  • Manufacturing
  • Other Industry Verticals
  • Transportation and Logistics
  • Product Features
  • On-Site Support
  • Descriptive Analytics
  • Diagnostic analytics
  • Directly
  • Predictive Analytics
  • Prescriptive Analytics
  • Product Branding
  • Product Differentiation and Impact on Customer Value
  • Product Features and Functionality
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#3 Solutions Offered / Support and maintenance services
#4 Industry Verticals / Retail and eCommerce
#5 Solutions Offered / Any other professional service


LITHIUM TECHNOLOGIES has chosen it’s strengths in these 3 territories
  • Niche Quadrant


  • Niche Quadrant

    All-North America

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