NetBase Solutions Reviews & Product Details

NetBase’s social media analytics platform makes it possible to get real-time alerts related to customer opinions and behaviors, with respect to sudden changes in the conversation volume and brand sentiment. This helps organizations identify emerging issues before they impact brand reputation and customer feelings. It provides functionalities to drill down to support decisions related to customer complaints, without the need for complex Boolean queries, manual data cleansing, and manual analysis. The platform can analyze the voice of the customer in real-time and measure the campaign performance to track the custom audience segments.

USP : Netbase Solution offers social media products in 3 versions: Instant Search, NetBase Pro, and NetBase Enterprise. The instant search helps search social media platforms for insights, NetBase Pro has social listening and analytics capabilities, whereas NetBase enterprise offers full functionalities. It also provides multi-language support. The company’s product offerings can be purchased online. The company also makes use of VARs, such as SAP and Polis Consulting, to familiarize its social analytics platform to other regions. Clients can make use of forums, knowledge base, online support, phone support, and video tutorials to learn more about this social media analytics platform and resolve queries easily.

BUYERS
VENDORS
EXPERTS
2.9
ANALYSTS
 

NETBASE SOLUTIONS detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.20
1.75
3.45
Product Features and Functionality
3.10
2.50
2.05
Product Differentiation and Impact on Customer Value
3.20
3.15
2.55
Product Branding
1.15
2.80
3.05
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

NETBASE SOLUTIONS has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    23 Participants

  • Niche Quadrant

    All-North America

    25 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Solutions Offered
    Support and maintenance services
  • Product Maturity / Applications Catered
    Brand Management
  • Product Maturity / Applications Catered
    Campaign management
  • Product Maturity / Applications Catered
    Competitor benchmarking
  • Product Maturity / Applications Catered
    Customer behavioral analysis
  • Product Maturity / Applications Catered
    Customer segmentaion and targeting
  • Product Maturity / Applications Catered
    Marketing meausurement
  • Product Maturity / Applications Catered
    Risk Management and Fraud Detection
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Industry Verticals
    BFSI
  • Product Maturity / Industry Verticals
    Governmnet and Defense
  • Product Maturity / Industry Verticals
    Healthcare and Life Sciences
  • Product Maturity / Industry Verticals
    IT and Telecom
  • Product Maturity / Industry Verticals
    Manufacturing
  • Product Maturity / Industry Verticals
    Media and Entertainment
  • Product Maturity / Industry Verticals
    Retail and eCommerce
  • Product Maturity / Industry Verticals
    Transportation and Logistics
  • Product Maturity / Industry Verticals
    Travel and Hospitality
  • Product Maturity / Breadth and Depth of Product Offerings
    Products/Solutions Offered
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Applications Catered
  • Industry Verticals
    Retail and eCommerce
  • Applications Catered
    Brand Management
  • Solutions Offered
    Support and maintenance services
  • Applications Catered
    Customer segmentaion and targeting
  • Applications Catered
    Risk Management and Fraud Detection
  • Industry Verticals
    Transportation and Logistics
  • Industry Verticals
    Manufacturing
  • Industry Verticals
    Governmnet and Defense
  • Industry Verticals
    Travel and Hospitality

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NETBASE SOLUTIONS Presence in Social Media Analytics Software

Questions & Answers

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