ETUMA OY in Text Analytics Software

Etuma Text Analytics service is offered in two different forms:

CUSTOMER EXPERIENCE ANALYTICS

This is used by Customer Experience Professionals, NPS Program Managers, Customer Insight Managers, and Contact Center Managers. The package includes:

• Multi-language text analysis
• Automatic categorization into topics
• Industry-specific topic templates
• Topic-level sentiment analysis
• Customizable and dynamic reports
• Easy-to-distribute insights
• All feedback in one place
• APIs (SOAP and REST)

EMPLOYEE EXPERIENCE ANALYTICS

This service is used by Human Resource Professionals, Recruiters, Executive Team Members, and Department Managers. The service includes:

• Multi-language text analysis
• Automatic categorization into topics
• HR-specific topic template
• Topic-level sentiment analysis
• Customizable and dynamic reports
• Easy-to-distribute insights
• All feedback in one place
• APIs (SOAP and REST)