ETUMA OY in Text Analytics Software

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ETUMA OY
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60 Buyers are Negotiating "Group Buyer Deal"

ETUMA OY USP

Etuma text analysis service converts all open-ended client feedback into reliable and actionable data. Etuma has current connectors to dozens of surveys, customer experience management, and contact center platforms. Users can also connect any spontaneous feedback channel such as email or webforms. Etuma has connectors to most common social media sites.

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Summary

Etuma Text Analytics service is offered in two different forms:

CUSTOMER EXPERIENCE ANALYTICS

This is used by Customer Experience Professionals, NPS Program Managers, Customer Insight Managers, and Contact Center Managers. The package includes:

  • Multi-language text analysis
  • Automatic categorization into topics
  • Industry-specific topic templates
  • Topic-level sentiment analysis
  • Customizable and dynamic reports
  • Easy-to-distribute insights
  • All feedback in one place
  • APIs (SOAP and REST)

EMPLOYEE EXPERIENCE ANALYTICS

This service is used by Human Resource Professionals, Recruiters, Executive Team Members, and Department Managers. The service includes:

  • Multi-language text analysis
  • Automatic categorization into topics
  • HR-specific topic template
  • Topic-level sentiment analysis
  • Customizable and dynamic reports
  • Easy-to-distribute insights
  • All feedback in one place
  • APIs (SOAP and REST)

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“I am looking for a Text Analytics Software in north America. My budget is $50,000. Looking to buy in 15 days.”
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ETUMA OY
60 Buyers Negotiating
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Strengths
  • +12
    Cloud
  • +13
    Document Classification
  • +5
    Full Time Equivalent
  • +5
    BFSI
  • +11
    Energy & Utilities
  • +7
    Government & Defense
  • +8
    Healthcare & Lifesience
  • +9
    Manufacturing
  • +12
    Media & Entertainment
  • +14
    Others (Education, Travel & Hospitality, Research and Outsourcing)
  • +6
    retail & Ecommerce
  • +10
    Telecommunication and IT
  • +13
    Transportation and Logistics
  • +14
    Product Demos
  • +7
    Customer experience management
  • +10
    Document management
  • +7
    Semantic search
  • +8
    Sentiment analysis
  • +10
    Breadth and Depth of Product Offerings
  • +12
    Delivery
Weaknesses
  • -5
    Competitive market intelligence
  • -14
    Legal
  • -6
    Risk management and fraud detection
  • -9
    Social media monitoring
  • -6
    Subscription / Licensing
  • -14
    Support and Services
  • -11
    licenses
  • -9
    Blog
  • -10
    Whitepapers
  • -6
    Other Services
  • -8
    Marketing management
  • -12
    Others (fraud detection, supply chain management)
  • -7
    Per User / Device Basis
  • -11
    Workforce management
  • -10
    Voice of customer and employee
  • -11
    Enterprise
  • -10
    On-Premise
  • -6
    Dedicated Account Manager (DAM)
  • -5
    Proof of Concept
  • -11
    Other Features
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Company Size :
  Enterprise
  SME
  Startup