ETUMA OY in Text Analytics Software

Etuma Text Analytics service is offered in two different forms:

CUSTOMER EXPERIENCE ANALYTICS

This is used by Customer Experience Professionals, NPS Program Managers, Customer Insight Managers, and Contact Center Managers. The package includes:

  • Multi-language text analysis
  • Automatic categorization into topics
  • Industry-specific topic templates
  • Topic-level sentiment analysis
  • Customizable and dynamic reports
  • Easy-to-distribute insights
  • All feedback in one place
  • APIs (SOAP and REST)

EMPLOYEE EXPERIENCE ANALYTICS

This service is used by Human Resource Professionals, Recruiters, Executive Team Members, and Department Managers. The service includes:

  • Multi-language text analysis
  • Automatic categorization into topics
  • HR-specific topic template
  • Topic-level sentiment analysis
  • Customizable and dynamic reports
  • Easy-to-distribute insights
  • All feedback in one place
  • APIs (SOAP and REST)

USP :

Etuma text analysis service converts all open-ended client feedback into reliable and actionable data. Etuma has current connectors to dozens of surveys, customer experience management, and contact center platforms. Users can also connect any spontaneous feedback channel such as email or webforms. Etuma has connectors to most common social media sites.

BUYERS
VENDORS
EXPERTS
2.2
ANALYSTS
 

ETUMA OY detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.10
3.80
4.10
Product Features and Functionality
2.65
3.05
2.95
Delivery
3.40
4.70
4.45
Deployment
1.25
4.40
4.40
Support and Services
1.75
3.10
3.65
LEAST IMPORTANT LESS IMPORTANT
STRENGTHS
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Features Offered
    Document Classification
  • Product Maturity / Delivery Mode for Client Location
    Full Time Equivalent
  • Product Maturity / End Users
    BFSI
  • Product Maturity / End Users
    Energy & Utilities
  • Product Maturity / End Users
    Government & Defense
  • Product Maturity / End Users
    Healthcare & Lifesience
  • Product Maturity / End Users
    Manufacturing
  • Product Maturity / End Users
    Media & Entertainment
  • Product Maturity / End Users
    Others (Education, Travel & Hospitality, Research and Outsourcing)
  • Product Maturity / End Users
    retail & Ecommerce
  • Product Maturity / End Users
    Telecommunication and IT
  • Product Maturity / End Users
    Transportation and Logistics
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Applications Catered
    Customer experience management
  • Product Maturity / Applications Catered
    Document management
  • Product Maturity / Features Offered
    Semantic search
  • Product Maturity / Features Offered
    Sentiment analysis
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Delivery
WEAKNESSES
  • Product Maturity / Deployment Model
    Enterprise
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Pre Sales Support
    Dedicated Account Manager (DAM)
  • Product Maturity / Pre Sales Support
    Proof of Concept
  • Product Maturity / Features Offered
    Other Features
  • Product Maturity / Features Offered
    Voice of customer and employee
  • Product Maturity / Applications Catered
    Workforce management
  • Product Maturity / Delivery Mode for Client Location
    Per User / Device Basis
  • Product Maturity / Applications Catered
    Marketing management
  • Product Maturity / Applications Catered
    Others (fraud detection, supply chain management)
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Add-on Features
    Blog
  • Product Maturity / Add-on Features
    Whitepapers
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity
    Support and Services
  • Product Maturity / Features Offered
    Competitive market intelligence
  • Product Maturity / Features Offered
    Legal
  • Product Maturity / Features Offered
    Risk management and fraud detection
  • Product Maturity / Features Offered
    Social media monitoring
  • Product Maturity / Delivery Mode for Client Location
    Subscription / Licensing
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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Deployment Model
    Cloud
  • End Users
    Others (Education, Travel & Hospitality, Res..
  • Features Offered
    Document Classification
  • End Users
    Energy & Utilities
  • End Users
    Telecommunication and IT
  • Delivery Mode for Client Location
    Full Time Equivalent
  • End Users
    Government & Defense
  • End Users
    Media & Entertainment
  • End Users
    BFSI

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Marie Stelle

Engagement Partner - 360Quadrants.com