MaritzCX Text Analytics enables the power to see beyond traditional metrics by converting thousands of amorphous, open-ended comments from customers into meaningful and actionable insights. MaritzCX Text Analytics helps users collect exact free-form customer comments from virtually any source, automatically extract the important information, and apply powerful predictive analytic techniques to identify key issues and trigger meaningful change.
Some of the features of MaritzCX Text Analytics:
More Insights. Less Effort
- MaritzCX Text Analytics makes it possible to hear and act on all customer stories without the need to spend time to manually read, understand, and organize precise comments.
Understand Comments from Source
- MaritzCX Text Analytics uses advanced technology to find and extract important information from all open-ended comments so that users can convert conversations from chaotic and unstructured channels into a single, unified source of meaningful information.
On-going Maintenance in the form of Regular Audits and Logic Updates
- Every MaritzCX text analytics implementation receives on-going maintenance (or tune ups). Regular audits and logic updates are built into each text program.