CAFEX in Web Real-Time Communication Solutions

CafeX Communications, Inc. is a leading provider of WebRTC solutions, globally. The company offers various solutions, including CafeX Chime, CafeX Live Assist for Microsoft Dynamics 365, Supervisor Assist, Live Assist Kickstart, Live Assist Short Code, Enterprise WebRTC, Omnichannel Integrations, and WebRTCbased Developer toolkit.

USP : These solutions help enterprises to easily transform digital interactions. The Live Assist platform supports mobile applications & websites with plugin-less video chat, co-browse, on-screen drawing, and instant file sharing, thus enhancing customer satisfaction and improving employee efficiency. The CafeX Omnichannel interactions help customers to ensure continuity across the mobile, web, selfservice, chat, video, and traditional customer touch points. The Enterprise WebRTC toolkit helps customers to embed HD voice and video calling within mobile applications and websites.

BUYERS
VENDORS
EXPERTS
ANALYSTS

CAFEX detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.40
3.25
3.95
Product Features and Functionality
2.90
4.55
4.55
Focus on Product Innovation
1.95
3.60
3.20
Support and Services
2.50
4.65
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

CAFEX has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-North America

    22 Participants

  • Niche Quadrant

    Energy and Utilities-All

    24 Participants

  • Niche Quadrant

    Government and Public Sector-All

    22 Participants

STRENGTHS
  • Product Maturity / Browser Support Services
    Other Support
  • Product Maturity / Services
    Messaging & File Sharing
  • Product Maturity / Services
    Other Services
  • Product Maturity / Services
    Video Calling & Conferencing
  • Product Maturity / Services
    Voice Calling & Conferencing
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Focus on Product Innovation
  • Product Maturity
    Product Features and Functionality
  • Product Maturity
    Support and Services
  • Product Maturity / Breadth and Depth of Product Offerings
    Licenses
  • Product Maturity / Breadth and Depth of Product Offerings
    Solutions Offered
  • Product Maturity / Focus on Product Innovation
    R&D Spend
  • Product Maturity / Browser Support Services
    Crome
  • Product Maturity / Browser Support Services
    Explorer
  • Product Maturity / Browser Support Services
    Opera
  • Product Maturity / Browser Support Services
    Safari
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Pre Sales Support
    Proof of Concept
  • Product Maturity / Support Services
    Sales Support
WEAKNESSES
  • Product Maturity / Pre Sales Support
    Dedicated Account Manager (DAM)
  • Product Maturity / Support Services
    Others, please specify
  • Product Maturity / Services
    Consulting Services
  • Product Maturity / Services
    Implementation & Integration Services
  • Product Maturity / Services
    Others
  • Product Maturity / Product Enhacements
    New Product Launches
  • Product Maturity / Product Enhacements
    Product Upgradation
  • Product Maturity / Focus on Product Innovation
    Product Launches
  • Product Maturity / Support and Services
    Level of Support Services
  • Product Maturity / Product Features and Functionality
    Industry Vertical
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Support Services
    Technical Support
See More

Have you EVER used CAFEX Products?

Share your experience with potential buyers.

TOP FEATURES
  • Product Features and Functionality
    Browser Support Services
  • Services
    Messaging & File Sharing
  • Services
    Video Calling & Conferencing
  • Services
    Voice Calling & Conferencing
  • Services
    Other Services
  • Browser Support Services
    Other Support
  • Breadth and Depth of Product Offerings
    Licenses
  • Support Services
    Customer Support
  • Browser Support Services
    Safari
  • Browser Support Services
    Explorer

CONNECT with this company

360 Connect helps you reach out to vendors and find the right people connect to it. Think of it as a concierge service for businesses to connect with other businesses, to buy, sell or invest in.

CAFEX Presence in Web Real-Time Communication Solutions

Questions & Answers

TOP REVIEWS

Get help

BE THE FIRST ONE TO REVIEW

Share your experience with potential buyers.

TOP NEWS