CAFEX in Web Real-Time Communication Solutions

CafeX Communications, Inc. is a leading provider of WebRTC solutions, globally. The company offers various solutions, including CafeX Chime, CafeX Live Assist for Microsoft Dynamics 365, Supervisor Assist, Live Assist Kickstart, Live Assist Short Code, Enterprise WebRTC, Omnichannel Integrations, and WebRTCbased Developer toolkit.
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USP : These solutions help enterprises to easily transform digital interactions. The Live Assist platform supports mobile applications & websites with plugin-less video chat, co-browse, on-screen drawing, and instant file sharing, thus enhancing customer satisfaction and improving employee efficiency. The CafeX Omnichannel interactions help customers to ensure continuity across the mobile, web, selfservice, chat, video, and traditional customer touch points. The Enterprise WebRTC toolkit helps customers to embed HD voice and video calling within mobile applications and websites.

BUYERS
VENDORS
EXPERTS
2.5
ANALYSTS
 

CAFEX detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.40
3.25
3.95
Product Features and Functionality
2.90
4.55
4.55
Focus on Product Innovation
1.95
3.60
3.20
Support and Services
2.50
4.65
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

CAFEX has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-North America

    22 Participants

  • Niche Quadrant

    Energy and Utilities-All

    24 Participants

  • Niche Quadrant

    Government and Public Sector-All

    22 Participants

STRENGTHS
  • Product Maturity / Browser Support Services
    Other Support
  • Product Maturity / Services
    Messaging & File Sharing
  • Product Maturity / Services
    Other Services
  • Product Maturity / Services
    Video Calling & Conferencing
  • Product Maturity / Services
    Voice Calling & Conferencing
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Geographic Footprint
    Indirect Presence - North America
  • Company Maturity / Geographic Footprint
    Sales Offices/Development Centers -North America
  • Company Maturity / Industry Vertical
    Defense and Security
  • Company Maturity / Industry Vertical
    Energy and Utilities
  • Company Maturity / Industry Vertical
    Environmental Monitoring
  • Company Maturity / Industry Vertical
    Government and Public Sector
  • Company Maturity / Partner Ecosystem
    Managed Service Providers
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Focus on Product Innovation
  • Product Maturity
    Product Features and Functionality
  • Product Maturity
    Support and Services
  • Company Maturity
    Breadth of Applications Served
  • Company Maturity
    Channel Strategy and Fit
  • Company Maturity
    Geographic Footprint
WEAKNESSES
  • Company Maturity / Viability
    Product Launches
  • Product Maturity / Pre Sales Support
    Dedicated Account Manager (DAM)
  • Product Maturity / Support Services
    Others, please specify
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Indirect Presence - Latin America
  • Company Maturity / Geographic Footprint
    Indirect Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Sales Offices/Development Centers -Latin America
  • Company Maturity / Geographic Footprint
    Sales Offices/Development Centers -Middle East and Africa
  • Product Maturity / Services
    Consulting Services
  • Product Maturity / Services
    Implementation & Integration Services
  • Product Maturity / Services
    Others
  • Company Maturity / Industry Vertical
    Agriculture
  • Company Maturity / Industry Vertical
    BFSI
  • Company Maturity / Industry Vertical
    Construction and Engineering
  • Company Maturity / Industry Vertical
    Healthcare and Life Sciences
  • Company Maturity / Industry Vertical
    Mining and Natural Resources
  • Company Maturity / Industry Vertical
    Other Industry Verticals

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    Browser Support Services
  • Services
    Other Services
  • Services
    Video Calling & Conferencing
  • Services
    Voice Calling & Conferencing
  • Services
    Messaging & File Sharing
  • Browser Support Services
    Other Support
  • Breadth and Depth of Product Offerings
    Licenses
  • Support Services
    Customer Support
  • Browser Support Services
    Safari
  • Browser Support Services
    Explorer

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CAFEX Presence in Web Real-Time Communication Solutions

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