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CAFEX
56 Likes
80 Buyers Negotiating

Summary

CafeX Communications, Inc. is a leading provider of WebRTC solutions, globally. The company offers various solutions, including CafeX Chime, CafeX Live Assist for Microsoft Dynamics 365, Supervisor Assist, Live Assist Kickstart, Live Assist Short Code, Enterprise WebRTC, Omnichannel Integrations, and WebRTCbased Developer toolkit.

Discussions

Strengths
  • +10
    Other Support
  • +10
    Messaging & File Sharing
  • +5
    Other Services
  • +11
    Video Calling & Conferencing
  • +9
    Voice Calling & Conferencing
  • +6
    Breadth and Depth of Product Offerings
  • +8
    Focus on Product Innovation
  • +7
    Product Features and Functionality
  • +9
    Support and Services
  • +11
    Licenses
  • +10
    Solutions Offered
  • +5
    R&D Spend
  • +6
    Crome
  • +9
    Explorer
  • +8
    Opera
  • +7
    Safari
  • +7
    Customer Support
  • +13
    Product Demos
  • +14
    Proof of Concept
  • +8
    Sales Support
Cautions
  • -12
    Software Requirement Specification (SRS)
  • -6
    Technical Support
  • -13
    Industry Vertical
  • -9
    Level of Support Services
  • -14
    Product Launches
  • -11
    New Product Launches
  • -10
    Product Upgradation
  • -5
    Dedicated Account Manager (DAM)
  • -9
    Others, please specify
  • -14
    Consulting Services
  • -13
    Implementation & Integration Services
  • -12
    Others
CAFEX Presence in Web Real-Time Communication Solutions
Founded in 2013 and headquartered in New York, U.S., CafeX Communications, Inc. is a leading provider of software solutions for real-time web communication and mobile business-to-consumer collaboration. The company specializes in WebRTC, mobile collaboration, customer engagement, realtime communication, customer experience, predictive analytics, context-based routing, callback, live assistance, and in-app communication, among others. Its key customers are Microsoft Corporation (U.S.), Voxbone (Belgium), Dataconsult (Lebanon), and eLoyalty (U.S.), among others. The company serves its global customers through its offices in London (England), Cardiff (Wales), Boston (U.S.), and Canada.
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Company Size :
  Enterprise
  SME
  Startup