Some of the features of Chatfuel are: 

  • Pricing: Chatfuel provides its clients service for free if they have up to 1000 subscribers containing all essential tools along with the Chatfuel branding. Other than that they also have pro and premium plans.
  • No Coding Required: Chatfuel is for everyone, and people do not need to have a sense of coding while using the platform. They can get help from Chatfuel, and the company provides all the information.

USP : Chatfuel is a company that is widely known for its interactive bot platform which has been specially designed to be used on Facebook. They started their journey in 2015, and they have become a crucial part of Facebook messenger marketing. Automating customer supports helps a company to save its critical time, and it also helps to create trust in the clients. Renowned companies such as Adidas, LEGO, and T-Mobile utilize Chatfuel to run their Facebook Messengers.

BUYERS
VENDORS
EXPERTS
1.7
ANALYSTS
 

CHATFUEL detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.05
4.15
3.80
Product Branding
3.65
4.25
4.10
Product Differentiation and Impact on Customer Value
2.35
3.75
2.85
Product Features and Functionality
1.95
4.80
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

CHATFUEL has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    BFSI-All

    26 Participants

  • Niche Quadrant

    Education-All

    12 Participants

  • Niche Quadrant

    All-North America

    23 Participants

STRENGTHS
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Deployment Channels
    Social Media
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / services
    Customer Support
  • Product Maturity / services
    Sales Support
  • Product Maturity / services
    Technical Support
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
WEAKNESSES
  • Product Maturity / Products/Solutions Offered / Bot platform
    Complicated User Interface
    The UI is too cluttered and needs to worked upon on the look and feel.
  • Product Maturity / Breadth and Depth of Product Offerings / ...
    Expensive
    Product pricing is on a higher side
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Industry Vertical
    Travel & Hospitality
  • Product Maturity / Interface Mode
    Video
  • Product Maturity / Deployment Channels
    Websites
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Services
    Managed
  • Product Maturity / Services
    Professional
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
  • Product Maturity
    Product Branding
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
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TOP FEATURES
  • Product Features and Functionality
    Interface Mode
  • Product Features and Functionality
    Deployment Channels
  • Deployment Channels
    Social Media
  • Language Support
    less than 10
  • Product Features and Functionality
    Language Support
  • Interface Mode
    Text and RCS
  • Pre Sales Support
    Product Demos
  • Pre Sales Support
    Software Requirement Specification (SRS)
  • services
    Technical Support
  • Industry Vertical
    Retail & E-commerce

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Marie Stelle

Engagement Partner - 360Quadrants.com