Facebook launched the Messenger Platform v2.1 for developers, which has a range of features, including built-in NLP, handover protocol, analytics, customer matching, discovers bots, chatbot API, chat extensions, and account linking. The built-in NLP functionality automatically detects the intent of the user from text messages. In addition, Facebook also provides platform design kits for bot development, sends and receives APIs, messenger ads, graph templates for bots, and provides a discover tab for bot search and chat extensions for user interactions. Furthermore, Facebook has introduced Bot Engine, a conversational AI tool, which is powered by the machine learning technique. The Bot Engine predicts the next action of the users from their conversation history. In order to make bots more interactive, developers can feed conversational dialogues in the form of stories into the Bot Engine.

USP : Facebook has built a strong presence in the bot services market by acquiring the Wit.ai platform, a startup company, which offers the NLP platform. Developers can build conversational UIs using the Wit.ai platform, which is open and freely available.

BUYERS
VENDORS
EXPERTS
3.7
ANALYSTS
 

FACEBOOK detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.80
4.15
3.90
Product Branding
4.10
4.25
4.20
Product Differentiation and Impact on Customer Value
2.85
3.75
3.60
Product Features and Functionality
3.95
4.80
3.40
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

FACEBOOK has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    11 Participants

  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Deployment Channels
    Social Media
  • Product Maturity / Deployment Channels
    Websites
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Services
    Professional
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Branding
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Language Support
  • Product Features and Functionality
    Interface Mode
  • Pre Sales Support
    Product Demos
  • Deployment Channels
    Mobile app
  • Deployment Channels
    Websites
  • Deployment Channels
    Social Media
  • Channel for Delivery of Support Services
    Remote Support
  • Pre Sales Support
    Software Requirement Specification (SRS)
  • Channel for Delivery of Support Services
    On-Site Support

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FACEBOOK Presence in Bot Platform Software

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