FACEBOOK in Bot Services

Facebook launched the Messenger Platform v2.1 for developers, which has a range of features, including built-in NLP, handover protocol, analytics, customer matching, discovers bots, chatbot API, chat extensions, and account linking. The built-in NLP functionality automatically detects the intent of the user from text messages. In addition, Facebook also provides platform design kits for bot development, sends and receives APIs, messenger ads, graph templates for bots, and provides a discover tab for bot search and chat extensions for user interactions. Furthermore, Facebook has introduced Bot Engine, a conversational AI tool, which is powered by the machine learning technique. The Bot Engine predicts the next action of the users from their conversation history. In order to make bots more interactive, developers can feed conversational dialogues in the form of stories into the Bot Engine.

USP : Facebook has built a strong presence in the bot services market by acquiring the Wit.ai platform, a startup company, which offers the NLP platform. Developers can build conversational UIs using the Wit.ai platform, which is open and freely available.

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VENDORS
EXPERTS
ANALYSTS
 

FACEBOOK detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.80
4.15
3.90
Product Branding
4.10
4.25
4.20
Product Differentiation and Impact on Customer Value
2.85
3.75
3.60
Product Features and Functionality
3.95
4.80
3.40
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

FACEBOOK has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    11 Participants

  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Company Maturity / Effectiveness of Organic Growth Strategy
    New Customers Acquired (Last 2 years)
  • Company Maturity / Viability
    Latest Revenue
  • Company Maturity / Geographic Footprint
    Channel Partners - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Channel Partners - Europe
  • Company Maturity / Geographic Footprint
    Channel Partners - Latin America
  • Company Maturity / Geographic Footprint
    Channel Partners - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Channel Partners - North America
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Geographic Footprint
    Sales Office - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Sales Office - Europe
  • Company Maturity / Geographic Footprint
    Sales Office - Latin America
  • Company Maturity / Geographic Footprint
    Sales Office - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Sales Office - North America
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Deployment Channels
    Social Media
WEAKNESSES
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / Interface Mode
    Video
  • Company Maturity / Partner Ecosystem
    Others please specify
  • Company Maturity / Effectiveness of Organic Growth Strategy
    Business Expansion Strategy
  • Company Maturity / Mergers and Acquisitions Strategy
    Joint Ventures
  • Company Maturity / Mergers and Acquisitions Strategy
    Partnerships and Collaborations
  • Product Maturity / services
    Customer Support
  • Product Maturity / services
    Sales Support
  • Product Maturity / services
    Technical Support
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Industry Vertical
    Travel & Hospitality
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Services
    Managed
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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Language Support
  • Product Features and Functionality
    Interface Mode
  • Pre Sales Support
    Product Demos
  • Channel for Delivery of Support Services
    Remote Support
  • Deployment Channels
    Websites
  • Deployment Channels
    Social Media
  • Deployment Channels
    Mobile app
  • Pre Sales Support
    Software Requirement Specification (SRS)
  • Channel for Delivery of Support Services
    On-Site Support

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FACEBOOK Presence in Bot Services

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